At a Glance
- Tasks: Be the friendly voice of JLL, managing calls and ensuring excellent service.
- Company: Join JLL, a global leader in real estate and investment management.
- Benefits: Enjoy a collaborative environment with opportunities for career growth and wellbeing support.
- Other info: Embrace a role that empowers you to thrive and grow within a supportive team.
- Why this job: Make a real impact on client experiences while working in an innovative culture.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 24000 - 36000 € per year.
Overview
As a Switchboard Operator at JLL, you\'ll be the vital first point of contact for our client Rolls-Royce and colleagues, ensuring seamless communication across our organisation. In this role, you\'ll manage incoming calls with professionalism and efficiency while embodying our commitment to exceptional service. We believe the most effective teams are built when everyone is empowered to thrive, and your contribution as the voice of JLL will directly impact our clients\' experience and our collective success. You\'ll work in a collaborative environment where we embrace innovative ways of working and support each other\\\'s wellbeing.
Responsibilities
- To ensure all guests receive an excellent welcome and that you consistently deliver great service.
- Calls are answered promptly, and queries are dealt with efficiently.
- To answer calls in a professional and friendly manner.
- To ensure email etiquette is professional and always adhered to, including the answering and directing of emails via the Switchboard and emails using the appropriate greeting and sign off.
- To know the switchboard and the information you have available.
- Answer the call promptly and politely as per instruction using the correct salutation.
- Answer calls promptly and forward to the right department/ personnel.
- To handle any guest complaints and provide a swift solution or escalate as appropriate.
- Vet calls to ensure no unnecessary calls get through to departments and personnel.
- To attend training courses organised by JLL
- Carry out Ad hoc requests made by Client Management.
- Respond to exec requests as priority, ensuring everything is done to fulfil their requests.
- Must obtain authorisation on holiday request before booking with a third party.
- To report any faults in the Switchboard area.
- To help irate customers and be able to resolve their complaints efficiently.
- To assist in any other reasonable duties as required by your colleagues, Managers, or clients.
- To communicate professionally with residents of the building (inc. building-wide messages) and the client, always providing a 5 level of service.
- Use computer as an effective communication tool, inputting data as requested into excel and word documents.
- Ad-hoc duties as requested by your line manager.
Qualifications
- Previous experience in a customer service or receptionist role.
- Excellent verbal communication skills with clear English pronunciation.
- Basic computer proficiency including Microsoft Office applications.
- Ability to multitask in a fast-paced environment.
- Strong attention to detail.
- Professional telephone etiquette.
- Problem-solving skills and ability to work independently
- Experience with customer relationship management (CRM) software
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you\\\'ve got deep experience in commercial real estate, skilled trades or technology, or you\\\'re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., At JLL, what sets us apart is our culture of collaboration, locally and across the globe. We embrace more innovative ways of working and prioritise opportunities to strengthen and advance your career within our UK operations and beyond., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL\\\'s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
Switchboard Operator in Nottingham employer: JLL
At JLL, we pride ourselves on being an exceptional employer, offering a collaborative work culture that empowers our employees to thrive. As a Switchboard Operator, you will play a crucial role in delivering outstanding service to our client Rolls-Royce, while benefiting from opportunities for professional growth and development within a supportive environment. Our commitment to innovation and employee wellbeing ensures that you will find meaningful and rewarding employment with us.
StudySmarter Expert Advice🤫
We think this is how you could land Switchboard Operator in Nottingham
✨Tip Number 1
Familiarise yourself with the company culture at JLL. Understanding their commitment to exceptional service and collaboration will help you align your communication style during the interview, showcasing that you are a good fit for their team.
✨Tip Number 2
Practice your telephone etiquette and verbal communication skills. Since you'll be the first point of contact, demonstrating clear pronunciation and a friendly tone can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your problem-solving skills. Think of specific examples where you've successfully handled customer complaints or queries, as this will highlight your ability to manage calls efficiently.
✨Tip Number 4
Get comfortable with basic computer applications, especially Microsoft Office. Being able to demonstrate your proficiency in these tools during the interview can show that you're ready to handle the administrative aspects of the role.
We think you need these skills to ace Switchboard Operator in Nottingham
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and qualifications required for the Switchboard Operator position at JLL. Tailor your application to highlight relevant experience in customer service or receptionist roles.
Craft a Professional CV:Ensure your CV is up-to-date and clearly outlines your previous experience, particularly in customer service. Emphasise your verbal communication skills, attention to detail, and any experience with CRM software.
Write a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and how your skills align with JLL's commitment to exceptional service. Mention specific examples of how you've handled customer queries or complaints effectively in the past.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your email etiquette is professional, including appropriate greetings and sign-offs.
How to prepare for a job interview at JLL
✨Showcase Your Communication Skills
As a Switchboard Operator, clear and professional communication is key. During the interview, demonstrate your verbal skills by speaking clearly and confidently. Practice common phone scenarios to show how you would handle calls effectively.
✨Familiarise Yourself with the Company
Research JLL and its client Rolls-Royce to understand their values and services. This knowledge will help you tailor your answers and show that you're genuinely interested in the role and the company culture.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customers or complaints. Prepare examples from your past experience where you successfully resolved issues, showcasing your problem-solving skills and ability to remain calm under pressure.
✨Demonstrate Multitasking Abilities
The role requires multitasking in a fast-paced environment. Be ready to discuss how you manage multiple tasks efficiently. You could mention specific tools or techniques you use to stay organised and focused.
