At a Glance
- Tasks: Engage with suppliers and clients, ensuring smooth operations and excellent customer service.
- Company: Join JLL, a leading global real estate firm committed to inclusivity and innovation.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Other info: Be part of a diverse team that values your unique contributions.
- Why this job: Make a real impact in supplier engagement while shaping the future of real estate.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 29700 - 36300 £ per year.
This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Working within our UK Supplier Engagements Team you will be part of a diverse and integral team that supports and delivers a professional customer focused experience for our suppliers/service partners enabling the continuity of service for Occupiers and Clients. We have a unique role within the UK Team that sits within our core Client Financial Services (CFS) department for supporting one of our leading clients Legal and General Investment Management.
As part of this role you will primarily work to provide a customer service function to ensure the partnering between LGIM, JLL and their Suppliers runs smoothly within Accounts Payable related tasks. You will be the main point of contact for suppliers and stakeholders for this client using your skills to resolve any outstanding queries and disputes. You will also be providing operational and consultancy support ensuring that our key aims are delivered:
- To pay all suppliers within 30 days
- To manage supplier debt and minimise potential risks
- To provide a first class customer service to all our stakeholders
- To accurately and promptly resolve any supply chain hold ups (processing, queries & payments)
- To provide insight, assistance and resolution to aged debt
Your responsibilities will involve:
- To be the Supplier Engagement interface for Suppliers, Client and Stakeholders within the LGIM portfolio
- To facilitate, set up, minute and action control the Supplier Engagement review meeting with client and JLL
- To assist in the set up of new suppliers and ensure any problems are resolved
- To facilitate and hold onboarding supplier meetings
- To manage the updates for the supplier onboarding pack
- Reviewing mandates on a regular basis to ensure there are no missing details and complete necessary steps
- Tracking invoices to payment and resolve any hold ups
- Client PO assistance, reviewing PO set, resolving mandate change requests and property level (standard/standard+/Standard ++/Forward funding)
- Assist with raising JLLT tickets for any Proactis queries for client and stakeholders
- Working with LGIM Client accounts and Asset Management team within the development projects
- Ensure the suppliers with shorter payment terms are monitored and tracked
- To be a SME within the LGIM team for training and development for AP systems
- Monitor and action the LGIM priority mailbox
- To provide support to the accounts payable team with resolution/knowledge for query management tasks
- To provide support to the accounts payable team India with resolution/knowledge for payable tasks (Duplicate/Debit balances)
- To minimise and advertently reduce risk by urgently dealing with all legal documents and 3rd party collection agency's (reminders/final reminders, late payments, disconnections, court judgements, summons, or bailiff actions)
- To assist in stakeholder expectations and delivery of client Key Performance Indicators (KPI) and Service Level Agreements (SLA)
- To be active in all transition tasks relating to Suppliers and supporting other operational and finance teams within Sales, Loss of Management and Take on's
- To assist in any Rating issues
- To attend any other meetings as necessary
- To take part in projects and supplier engagement improvements
- Any other Ad-hoc task relating to supplier engagement
Location: On-site - Norfolk, GBR
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
Supplier Engagement Specialist employer: JLL
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our EMEA Small Works Program Lead role not only provides opportunities for professional growth through diverse project exposure but also ensures a supportive environment where governance and risk management are prioritised. With a commitment to employee development and a focus on meaningful contributions, JLL stands out as a rewarding place to advance your career in facilities management.
