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- Tasks: Oversee facilities management at WestQuay Shopping Centre, ensuring top-notch service delivery.
- Company: Join a leading shopping centre with a vibrant atmosphere and diverse stakeholders.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Make a real impact in a bustling retail hub while honing your management skills.
- Qualifications: Bachelor's degree and 3-5 years in facilities management required.
- Other info: Site-based role with opportunities for career growth and emergency response experience.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking an experienced Contract Delivery Manager to oversee the facilities management contract at WestQuay Shopping Centre in Southampton. This role requires a dedicated professional responsible for ensuring the FM contractor delivers all services to the agreed standards, managing day-to-day contract performance, and maintaining effective relationships between all stakeholders.
Key Responsibilities
- Contract Performance Management: The role involves monitoring the FM contractor's performance across all service areas including cleaning, maintenance, security, waste management, and utilities. You will track KPIs and SLAs, conduct regular performance reviews, and ensure compliance with contractual obligations. The position requires managing the monthly contract meetings, reviewing service delivery reports, and implementing corrective action plans when performance falls below agreed standards.
- Operational Oversight: You will conduct daily liaison with the FM contractor's management team, coordinate planned and reactive maintenance activities, and ensure minimal disruption to retail operations. The role involves overseeing contractor resource allocation, managing emergency response procedures, and ensuring all works comply with health and safety requirements. You will also coordinate with tenants regarding FM activities affecting their operations.
- Financial and Commercial Management: The position requires managing the contract budget, reviewing and approving contractor invoices, and controlling additional works and variations. You will negotiate costs for scope changes, monitor contract expenditure against budget, and identify cost-saving opportunities while maintaining service quality. The role involves preparing financial reports and managing the commercial relationship with the FM contractor.
- Quality Assurance and Compliance: You will implement quality monitoring systems, conduct regular site inspections, and ensure all services meet WestQuay's operational standards. The role requires managing contractor compliance with policies, procedures, and regulations, coordinating audits and inspections, and maintaining comprehensive service delivery documentation.
- Stakeholder Management: You will act as the primary interface between WestQuay management, the FM contractor, and retail tenants, managing communications and resolving service-related issues. The position involves coordinating with internal teams and external stakeholders to ensure seamless service delivery.
Essential Requirements
- Bachelor's degree in Business, Engineering, Facilities Management, or related field
- Minimum 3-5 years experience in facilities management contract management
- Strong understanding of FM services in retail or commercial property environments
- Excellent communication, negotiation, and problem-solving skills
- Experience with contract KPIs, SLAs, and performance management
- Knowledge of health and safety regulations and compliance
Desirable Qualifications
- Professional FM or contract management qualification
- Experience with shopping centre or retail property operations
- Understanding of building services and maintenance systems
This is a site-based role at WestQuay Shopping Centre with standard working hours and occasional requirements for emergency response. The role involves regular site inspections and close collaboration with the on-site FM team.
Contract Delivery Manager in Southampton employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Delivery Manager in Southampton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management sector. Attend industry events, join relevant online groups, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand WestQuay's operations and think about how your experience aligns with their needs. Practise common interview questions and come up with examples that showcase your skills in contract performance management and stakeholder relations.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making you memorable. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates!
We think you need these skills to ace Contract Delivery Manager in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Contract Delivery Manager role. Highlight your experience in facilities management and any relevant KPIs or SLAs you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at WestQuay. Share specific examples of how you've managed contracts and improved service delivery in the past. We love a good story!
Showcase Your Communication Skills: Since stakeholder management is key in this role, make sure to demonstrate your excellent communication skills in your application. Whether it's through your writing style or examples you provide, we want to see how you can effectively liaise with different teams.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at JLL
✨Know Your Contract Management Inside Out
Make sure you brush up on your knowledge of facilities management contracts, especially KPIs and SLAs. Be ready to discuss how you've successfully managed contract performance in the past, as this will show your understanding of the role's requirements.
✨Showcase Your Communication Skills
Since stakeholder management is key, prepare examples that highlight your communication and negotiation skills. Think about times when you resolved conflicts or improved relationships with contractors or tenants, as these stories will resonate well.
✨Demonstrate Financial Acumen
Be prepared to talk about your experience managing budgets and controlling costs. Bring specific examples of how you've identified cost-saving opportunities while maintaining service quality, as this will demonstrate your financial and commercial management capabilities.
✨Highlight Your Compliance Knowledge
Familiarise yourself with health and safety regulations relevant to facilities management. Be ready to discuss how you've ensured compliance in previous roles, as this will show your commitment to quality assurance and operational standards.