At a Glance
- Tasks: Lead and improve soft services across EMEA, ensuring compliance and quality delivery.
- Company: Join JLL, a global leader in real estate services, committed to inclusivity and sustainability.
- Benefits: Enjoy competitive salary, flexible work options, and a supportive, entrepreneurial culture.
- Why this job: Be part of a dynamic team driving innovation and sustainability in facilities management.
- Qualifications: 6+ years in Facilities Management, degree level education, and strong communication skills required.
- Other info: Opportunity to work on diverse projects and develop your career in a global environment.
The predicted salary is between 43200 - 72000 £ per year.
Job Description
This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
This position will be part of a a program team with responsibility for providing high quality support and Continuous Improvement of the site based delivery of soft services across all of the nine Client areas in EMEA. Under the direction of the EMEA IFM Program Manager (Soft Services), the role will have specific responsibility for developing and driving standards across the EMEA area and acting as an SME resource to support and Triage ad hoc challenges in a number of defined Soft Service functions. The Soft Services Manager has the responsibility for ensuring the site based IFM teams have clear and consistent understanding of compliance, what good looks like and can monitor adherence. The Soft Services Manager will be required to deep dive issues, be Owner (or part of) EMEA wide Projects or Programs and of most importance ensure standardization and consistency of service and delivery within their allocated SME remit.
What his job involves:
The Soft Services Manager will have a key role in driving sustainability within the areas of responsibility and overall responsibility for Projects or Programs assigned
The Soft Services Manager EMEA is responsible for ensuring that the vendor is managed in line with the IFM vendor management process, and in accordance with contracts, measurable Key Performance Indicators and Service Level Agreements.
In all instances, the Soft Services manager is responsible for working closely with the onsite delivery teams to ensure that:
- Full compliance to food services and catering Health and Safety regulations is continuously achieved
- Catering services are managed and delivered consistently across the portfolio of sites
- New sites are seamlessly mobilised, working closely with the Sourcing Manager
- Establish relationships with client Site Leads, Facilities Managers, Area and Regional FM managers, business partners such as EHS leads, IT to establish trust and credibility in the delivery of IFM services
- Support the resolution of Soft services FM issues at sites under purview, escalating when needed
- Develop the team's existing skills and add new competencies to enhance service and drive opportunities for more self-performance
- Be the Food and Catering Services SME in EMEA and support the Client EMEA and Global Food Services Program
- Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
- A critical team player, innovative with an attention to detail ensuring adherence to best practices etc.
- Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors
- Liaising with the EHS team and assist with any technical issues arising from an incident, near miss, investigation or other circumstances which require an engineering subject matter expert.
- Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
- Support in the implementation of short and long-term projects for the client as requested.
- Import and implementation of JLL best practices in the interest of exceeding client goals and expectations
- Gap Analyses full sites Soft Services PPM schedule against site assets or existing schedules.
- Supporting the sites with failures and remediation of Soft Services items
- Working with the Line Manager and Stakeholders evaluate, propose and implement appropriate tools/processes to support the engineering function and evaluation of best practice compliance.
- Full understanding of Operational Scope of Works across region
- Over sight and support for Operations – providing real support (on-site and remote) to all Soft Services operations managed by JLL
- Assisting with issue resolutions
- Supporting recruitment activities
- Ensuing role out of consistent operations
- Develop and support a sustainability and sourcing focus, delivering quality, frugal and sustainable solutions for Client.
- Actively support the EMEA Procurement Lead on Procurement projects, savings paperwork, contract compliance and sustainability initiatives.
- SLA & KPI tracking systems (Soft Services PPM and Critical Soft Services PPM compliance measurement)
Every day is different, and in all these activities, we'd encourage you to show your ingenuity.
Sound like you? To apply you need to be/ possess skills:
- Ideally 6 years + exposure in Facilities Management role within a large commercial organization.
- Desired qualifications in HACCAP
- ISO Certifications
- Experience of leading FMCG within a corporate catering function at scale (Operations and Geography)
- Experience of owning facilities contracts and supplier/ contractor management.
- Quality, EHS and environmental related accreditations desirable
- Facilities Management industry recognised related qualifications desirable
- Educated to degree level or equivalent
- Ability to work in collaborative team environment
- Decision making / complex problem solving
- Excellent verbal & written communication
- High level of IT literacy
- Strong communication skills
- Practical experience in Soft Services contract delivery
- Demonstrate a good working knowledge of soft services
What you can expect from us
- You'll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
- Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We'll offer you a competitive salary and benefits package.
- Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you…
Apply today!
#LI-DNI
Soft Services Manager EMEA employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Soft Services Manager EMEA
✨Tip Number 1
Familiarise yourself with the latest trends and best practices in facilities management, particularly in soft services. This knowledge will not only help you during interviews but also demonstrate your commitment to continuous improvement, which is crucial for the Soft Services Manager role.
✨Tip Number 2
Network with professionals in the facilities management sector, especially those who have experience in EMEA operations. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've driven compliance and quality in previous roles. Highlighting your experience with KPIs and SLAs will show that you understand the importance of these metrics in managing soft services effectively.
✨Tip Number 4
Research JLL's values and recent projects, particularly those related to sustainability and client satisfaction. Being able to align your personal values with the company's mission will make a strong impression during the interview process.
We think you need these skills to ace Soft Services Manager EMEA
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Facilities Management, particularly in soft services. Use keywords from the job description to demonstrate that you meet the specific requirements of the Soft Services Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your experience with vendor management, compliance, and sustainability initiatives, as these are key aspects of the position.
Highlight Relevant Qualifications: Include any certifications or qualifications related to HACCP, ISO, or Facilities Management in your application. This will strengthen your candidacy and show that you have the necessary expertise.
Showcase Problem-Solving Skills: In your application, provide examples of how you've successfully resolved complex issues in previous roles. This is crucial for demonstrating your ability to handle the challenges outlined in the job description.
How to prepare for a job interview at JLL
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid understanding of the Soft Services Manager role. Familiarise yourself with the key responsibilities, such as vendor management and compliance with health and safety regulations. This will help you articulate how your experience aligns with the job requirements.
✨Showcase Your Problem-Solving Skills
Given the emphasis on resolving soft services FM issues, be prepared to discuss specific examples from your past experiences where you've successfully tackled challenges. Highlight your decision-making process and the outcomes of your actions to demonstrate your capability in complex problem-solving.
✨Emphasise Team Collaboration
The role requires working closely with various stakeholders, so it's crucial to showcase your ability to collaborate effectively. Share examples of how you've built relationships with team members, clients, and vendors in previous roles, and how this has contributed to successful project outcomes.
✨Demonstrate Your Commitment to Sustainability
As sustainability is a key focus for the Soft Services Manager position, be ready to discuss your understanding of sustainable practices within facilities management. Share any relevant experiences or initiatives you've been involved in that align with promoting sustainability in service delivery.