Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and inspire teams in delivering top-notch workplace services like cleaning and transport.
- Company: Join JLL, a diverse employer committed to inclusivity and the LGBTQ+ community.
- Benefits: Enjoy flexible working options, parental support, and a fair wage.
- Why this job: Be part of a dynamic team focused on innovation and customer satisfaction.
- Qualifications: Experience in facilities management and strong leadership skills are essential.
- Other info: We support candidates with disabilities and promote a healthy work-life balance.
The predicted salary is between 36000 - 60000 £ per year.
JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Role Summary
Sunbury-on-Thames
Reporting to the Site Lead the Soft Service Manager is responsible for overseeing all OurWorkplace services which fall under their responsibility (Cleaning, Mailroom, Reprographics, Transport, Internal Planting, Pest Control, Waste, Porterage) within their building(s). This role inspires the onsite teams and service partners to innovate and strive for continuous improvement.
This role supports the Site Lead and Workplace Manager, stands in for them during absence, they are an ambassador for our services and overall standards.
What this job involves
Key Responsibilities
A dependable leader, self-starter and innovator with an attention to detail to lead and inspire the service partner team, driving ownership of client services and relationships across.
Detailed understanding of service standards and deliverables in line with Contract and ensure that all Workplace service teams performance is aligned to agreed SLA’s and KPi’s.
Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors.
Create, deliver & sustain, a first-class service provision to the client.
Establish relationships with Site Lead, supporting Leadership Teams, Senior
Soft Services Manager employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Soft Services Manager
✨Tip Number 1
Familiarise yourself with JLL's values and mission. Understanding their commitment to inclusivity and customer service will help you align your approach during interviews and discussions, showcasing that you're a good cultural fit.
✨Tip Number 2
Network with current or former employees of JLL on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Soft Services Manager role.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your leadership skills and ability to manage service teams effectively. Highlight instances where you've driven improvements or enhanced customer satisfaction.
✨Tip Number 4
Stay updated on industry trends related to facilities management and soft services. Being knowledgeable about the latest best practices and innovations will allow you to discuss how you can contribute to JLL's strategic vision during your interview.
We think you need these skills to ace Soft Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management, customer service, and leadership. Use specific examples that demonstrate your ability to manage teams and improve service delivery.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience with soft services and client relationships.
Highlight Relevant Skills: Emphasise your understanding of health, safety, and environmental issues, as well as your experience in contract management and budget control. These are key competencies for the Soft Services Manager role.
Showcase Leadership Experience: Provide examples of how you've successfully led teams in previous roles. Discuss any initiatives you've implemented that improved service quality or efficiency, as this will demonstrate your managerial mindset.
How to prepare for a job interview at JLL
✨Showcase Your Leadership Skills
As a Soft Services Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your ability to inspire and motivate others.
✨Understand Service Standards
Familiarise yourself with the service standards and deliverables relevant to the role. Be ready to discuss how you have ensured compliance with SLAs and KPIs in previous positions.
✨Emphasise Customer Satisfaction
Customer satisfaction is key in this role. Prepare to share specific instances where you've improved client relationships or enhanced service delivery, showcasing your customer-focused approach.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss challenges you've faced in facilities management and how you've resolved them. Highlight your problem-solving process and any innovative solutions you've implemented.