At a Glance
- Tasks: Lead facilities operations for prestigious banking hubs and ensure seamless service delivery.
- Company: Join JLL, a leader in facilities management with a focus on innovation.
- Benefits: Competitive salary, career growth opportunities, and a dynamic work environment.
- Other info: Be part of a high-profile contract and make a real impact in the banking sector.
- Why this job: Shape the future of financial services while developing your leadership skills.
- Qualifications: 5+ years in facilities management with strong technical and relationship-building skills.
The predicted salary is between 60000 - 80000 € per year.
Facilities Management Account Manager - Banking Hubs Contract
Shape the Future of Financial Services Facilities Management
Are you a strategic FM professional ready to lead a prestigious banking portfolio? JLL is seeking an accomplished Account Manager to oversee facilities operations across our high-profile banking hubs contract—a role where client excellence, operational innovation, and commercial insight converge.
Your Impact
As the trusted advisor and operational leader for this critical contract, you'll be the driving force behind seamless facilities services that enable banking operations to thrive. You'll manage comprehensive FM delivery across multiple locations while building influential relationships with stakeholders from site level to the executive suite.
What You'll Do
- Lead Strategic Client Partnerships: Be the single point of contact your clients rely on. You'll cultivate strong relationships at every organisational level, conduct quarterly business reviews, and align facilities strategy with broader business objectives. Your ability to understand client needs and deliver proactive solutions will set you apart.
- Drive Operational Excellence: Orchestrate end-to-end facilities services including M&E maintenance, cleaning, and pest control. You'll ensure every service exceeds KPIs and SLAs while championing continuous improvement. Coordinate specialist providers and subcontractors to deliver flawless operations across all hub locations.
- Build and Develop Your Team: Lead, mentor, and grow a high-performing facilities team. You'll recruit talent, provide coaching and development opportunities, conduct performance reviews, and create clear career pathways. Foster a culture of excellence, accountability, and continuous learning that empowers your team to deliver outstanding results.
- Manage Financial Performance: Take ownership of contract budgets, cost centres, and financial reporting. You'll prepare insightful monthly reports, manage variances strategically, and identify opportunities for cost optimisation without compromising service quality. Handle purchase orders, invoice approvals, and ensure accurate cost allocation across your portfolio.
- Ensure Compliance and Mitigate Risk: Navigate the complexities of banking industry regulations, health and safety requirements, and corporate policies with confidence. Lead risk assessments, audit preparations, and compliance reporting while maintaining appropriate documentation and clearances.
- Innovate and Improve: Leverage technology, streamline processes, and implement best practices that elevate service delivery. Manage the CAFM system, maintain accurate asset registers, and lead incident response and business continuity planning for critical banking operations.
What You'll Bring
Experience That Counts: You will need to be technically qualified and be able to demonstrate a minimum of 5 years experience in a similar management position and be able to show extensive understanding of building systems including HVAC, electrical, plumbing, fire safety, security, and building automation systems (BMS).
Skills That Shine: You're a relationship builder with proven experience managing C-level stakeholders. Your financial acumen includes budget management and P&L responsibility. You excel at project management across multiple service streams and possess solid technical knowledge of building systems, maintenance practices, and facilities technologies. Above all, you understand banking operations and regulatory landscapes. You're also an inspiring people leader who knows how to build, develop, and motivate teams to achieve exceptional outcomes.
Why This Role? This is more than facilities management—it's strategic partnership at the highest level. You'll lead a high-profile contract within the financial services sector, develop deep expertise in complex multi-site operations, and position yourself as an indispensable advisor to a prestigious banking client. You'll also have the opportunity to shape and grow a talented team while advancing your own leadership capabilities.
If you're ready to elevate your career while delivering exceptional results in a dynamic, regulated environment, we want to hear from you.
Technical Account Manager in Slough employer: JLL
At JLL, we pride ourselves on being an exceptional employer that fosters a culture of excellence and innovation within the facilities management sector. As a Technical Account Manager, you will not only lead a prestigious banking portfolio but also benefit from comprehensive professional development opportunities, a supportive work environment, and the chance to make a significant impact in a dynamic industry. Join us to advance your career while working alongside talented professionals dedicated to delivering outstanding service and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in Slough
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals, attend events, and join relevant online groups. The more people you know, the better your chances of landing that Technical Account Manager role.
✨Tip Number 2
Showcase your expertise! Prepare to discuss your experience with building systems and facilities management in detail. Be ready to share specific examples of how you've driven operational excellence and built strong client relationships.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on articulating your financial acumen and project management skills clearly.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly. It shows you're serious about the opportunity and gives us a chance to get to know you better.
We think you need these skills to ace Technical Account Manager in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Technical Account Manager. Highlight your experience in facilities management and any relevant technical skills that align with the job description. We want to see how you can bring value to our banking hubs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit. Don’t forget to mention your experience with C-level stakeholders and financial performance management.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your operational excellence and team leadership. Numbers speak volumes, so if you’ve improved KPIs or managed budgets effectively, let us know!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at JLL
✨Know Your Client Inside Out
Before the interview, research the banking hubs and JLL's role in facilities management. Understand their values, recent projects, and challenges they face. This knowledge will help you demonstrate how your experience aligns with their needs and show that you're genuinely interested in the position.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully managed relationships with C-level stakeholders in the past. Be ready to discuss specific strategies you've used to cultivate trust and collaboration, as this role heavily relies on strong client partnerships.
✨Demonstrate Operational Excellence
Be prepared to talk about your experience in managing facilities operations, including KPIs and SLAs. Highlight any innovative solutions you've implemented to improve service delivery and how you've handled challenges in previous roles.
✨Financial Acumen is Key
Since you'll be responsible for budgets and financial reporting, come equipped with examples of how you've managed financial performance in past positions. Discuss your approach to cost optimisation and how you've ensured quality service without overspending.
