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- Tasks: Oversee facilities management and ensure top-notch customer experience.
- Company: Leading real estate services firm in Edinburgh with a focus on quality.
- Benefits: Competitive salary based on experience and opportunities for growth.
- Why this job: Make a real difference in customer satisfaction and service delivery.
- Qualifications: Strong communication skills and ability to multitask effectively.
- Other info: Join a dynamic team dedicated to high-quality service.
The predicted salary is between 36000 - 60000 £ per year.
A leading real estate services firm in Edinburgh seeks a Workplace Liaison to oversee facilities management and ensure excellent customer experience. You will be responsible for supervising service delivery, ensuring compliance with regulations, and fostering a culture of high-quality service among staff and vendors.
The role requires effective communication, multitasking, and a proactive approach to resolving issues. Competitive salary is offered based on experience.
Site Facilities & Customer Experience Lead employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Facilities & Customer Experience Lead
✨Tip Number 1
Network like a pro! Reach out to people in the real estate and facilities management sectors. Attend industry events or join online forums to connect with potential employers and get insider info on job openings.
✨Tip Number 2
Showcase your skills! When you land an interview, be ready to discuss specific examples of how you've improved customer experience or managed facilities effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Be proactive! If you see a company you're interested in, don’t wait for them to post a job. Reach out directly through our website and express your interest in working with them. You never know what opportunities might arise!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can set you apart from other candidates. Mention something specific from your conversation to remind them why you’re the perfect fit for the role.
We think you need these skills to ace Site Facilities & Customer Experience Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your facilities management experience and any customer service roles you've had, as this will show us you're a great fit for the Site Facilities & Customer Experience Lead position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about facilities management and customer experience. Share specific examples of how you've successfully resolved issues in the past, as we love to see proactive problem solvers.
Showcase Your Communication Skills: Since effective communication is key for this role, make sure your application reflects your ability to communicate clearly and professionally. Whether it's in your CV or cover letter, use concise language and structure your thoughts well to impress us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at JLL
✨Know Your Stuff
Make sure you understand the ins and outs of facilities management and customer experience. Brush up on relevant regulations and best practices in the industry. This will show that you're not just interested in the role, but that you’re genuinely knowledgeable about what it entails.
✨Showcase Your Communication Skills
Since effective communication is key for this role, prepare examples of how you've successfully communicated with teams or clients in the past. Think about times when you resolved issues through clear dialogue or fostered a positive environment among staff and vendors.
✨Demonstrate Your Multitasking Abilities
Be ready to discuss situations where you had to juggle multiple tasks at once. Use specific examples to illustrate how you prioritised effectively and maintained high-quality service delivery, even under pressure. This will highlight your proactive approach to managing responsibilities.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the company culture, how they measure success in this role, or what challenges they currently face. It shows your interest and helps you gauge if the company is the right fit for you.
