Service Planner

The Hall & Kay way… it’s a people thing. At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts, our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140+ years of trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK’s most respected companies in all areas of industry and construction.

Summary of Role

You will be responsible for managing the generation and issuance of Planned Preventative Maintenance (PPM) work orders, supporting delivery, and managing asset status and condition in our database. You will be working closely with our Engineering teams to improve report quality, asset data, and completion times.

Location: This role can be offered on a remote basis but with a requirement to travel to our Glasgow office for meetings when required.

What you will be doing:

• Planning Service remedial works with direct labour or sub-contractor in line with customer SLA’s.
• Ordering of parts, access equipment, plant & tools.
• Booking-In and issuing of RAMS and Permits, where required.
• Updating customers portals and planners, ensuring completion within strict SLA’s including jeopardy management.
• Raising & processing supplier & subcontractor purchase orders.
• Processing all reactive paperwork from holding pots and moving completed job folders to finance team.
• Liaising efficiently with Customers, Service Engineers and the wider H&K Team.
• Processing of completion paperwork and workflow to finance.
• Producing Monthly performance reports and attending client calls/ supporting meetings.
• Processing all PPM paperwork from holding pots and moving to finance team if required and filling in site folders.
• Actioning all Customer queries and requests in a timely manner, escalating as required.

What we will need from you:

• Experience in a similar role ideally within the sprinkler industry but construction/engineering/FM industry experience will also be considered.
• Strong interpersonal skills and communication skills to liaise with customers and stakeholders (essential).
• Experience of raising and processing subcontractor purchase orders (essential).
• Able to effectively manage time, organise and prioritise to meet demands (essential).
• Strong IT skills with experience of using database/portal systems (essential).

What you can expect in return:

• Salary competitive and negotiable depending on experience.
• 25 days holiday plus bank holidays and option to buy 5 days.
• Contributory company pension scheme.
• Life Assurance.
• Hours: 36.5 hours per week (Monday to Thursday 8.45 – 16.40, Friday 8.45 – 16:05).
• Location: On-site – Glasgow, GBR.

Please note: You may be required to undertake a DBS check as part of your job role at Hall & Kay.

How to apply: Please submit a tailored CV detailing your experience relevant to this role.

Additional Company information: What sets us apart? Our culture. What we call ‘the Hall & Kay way’.…it’s a people thing. Put simply, we know we can achieve more when we work as a team – with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to them. It’s our people that make us trusted to deliver. Find out more about us and what our people say about us.