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- Tasks: Lead and develop a dynamic engineering team in fire and security service delivery.
- Company: Join a growing team at H&K Fire Detection, focused on innovation and excellence.
- Benefits: Competitive salary, generous holiday, pension scheme, and health cash plan.
- Why this job: Make a real impact in a fast-paced environment while ensuring safety and compliance.
- Qualifications: Experience in service delivery within the fire and security industry is essential.
- Other info: Enjoy a supportive culture with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
A key role within the growing H&K Fire Detection team heading up the service delivery with a drive to making sure that both client SLA’s are achieved and the Fire Detection service department is efficiently and in line with company standards.
What You Will Be Doing
- Leading, recruiting, developing and line managing the engineering team.
- Coordinating with contractors and suppliers.
- Managing the resolution of any delays.
- Hiring and training new employees.
- Managing process improvements.
- Ensuring compliance with regulatory requirements.
- Managing materials and equipment budget.
- Ensuring quality of work carried out by engineering staff and sub-contractors complies with LPS requirement.
- Managing and delegating engineering escalations within the department.
- Attending monthly management meetings to both contribute and work with the other senior managers within the business.
- Meeting clients as and when required.
- Ensure a safe and secure working environment at all times for our own employees and those of our customers.
- Ensuring approved sub-contractors and suppliers are performance/compliance monitored in order to maintain approval listing.
What We Will Need From You
- Knowledge and experience gained in senior service delivery role within the fire and security industry (essential).
- Detailed knowledge and understanding of LBPS standards (essential).
- Experience in recruiting, managing, developing and leading a team (essential).
- Able to work in a fast paced environment and make decisions (essential).
- Proven organisational skills with the ability to meet deadlines, deliver to KPI’s and service level agreements (essential).
- Excellent interpersonal skills with the ability to communicate effectively to both internal and external stakeholders/customers/team members (essential).
- Proven skills in delivering process/service enhancement and always using initiative to identify future areas for improvement (essential).
- Ability to build successful relationships and provide first class customer service to our existing clients (essential).
What You Can Expect In Return
- Salary Range competitive & negotiable depending on relevant experience
- 25 days holiday plus bank holidays and option to buy 5 days
- Contributory company pension scheme
- Car allowance
- Life Assurance
- Funded Health Cash Plan
- Hours: 36.5 hours per week (Monday to Thursday 8.45 – 16.40, Friday 8.45 – 16:00)
Service Operations Manager - Fire & Security employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Manager - Fire & Security
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire and security industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to service delivery and compliance with LBPS standards. This will help you showcase how your experience aligns perfectly with what they need.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss your experience in recruiting and developing teams. Share specific examples of how you've improved processes or resolved issues in past roles to demonstrate your capability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Service Operations Manager - Fire & Security
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Operations Manager role. Highlight your experience in service delivery, team management, and any specific knowledge of fire and security standards. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the fire and security industry and how you can contribute to our team. Be sure to mention any relevant achievements that demonstrate your ability to meet KPIs and improve processes.
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to highlight your leadership experience. Share examples of how you've successfully recruited, developed, and managed teams in the past. We love to see candidates who can inspire and motivate others!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at JLL
✨Know Your Fire & Security Standards
Make sure you brush up on your knowledge of LBPS standards before the interview. Being able to discuss these in detail will show that you’re not just familiar with the industry, but that you’re also serious about compliance and quality.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific challenges you faced and how you motivated your team to overcome them. This will demonstrate your ability to manage and develop a team effectively.
✨Be Ready for Scenario Questions
Expect questions about how you would handle delays or conflicts with contractors and suppliers. Have a few scenarios in mind where you successfully resolved issues, as this will highlight your problem-solving skills and ability to maintain service delivery.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since the role involves liaising with various stakeholders, showcasing your excellent interpersonal skills during the interview is crucial. Remember, it’s not just what you say, but how you say it!