At a Glance
- Tasks: Lead operational excellence and service delivery in a dynamic facilities management role.
- Company: Join Omnicom Group, a global leader in media and marketing.
- Benefits: Enjoy competitive pay, professional development, and a collaborative work culture.
- Other info: Opportunity for career growth and exposure to cutting-edge technologies.
- Why this job: Make a real impact in a growing sector while driving innovation and sustainability.
- Qualifications: Experience in facilities management and strong leadership skills required.
The predicted salary is between 60000 - 80000 £ per year.
As the Facilities Manager for our prestigious Work Dynamics client, you will spearhead operational excellence and service delivery across a site. This pivotal leadership position serves as the principal operational lead responsible for the end-to-end delivery of integrated facilities management (FM) services, ensuring business continuity, operational excellence, financial performance, and leading the operating model on site. This leadership role is accountable for building and developing high-performing FM teams, maintaining trusted relationships with client stakeholders, and ensuring that local teams take ownership of their sites. The role also includes promoting diversity and inclusion, supporting ESG objectives, and driving a proactive health and safety culture.
The Client Environment Omnicom Group Inc. is an American global media, marketing, and corporate communications holding company, headquartered in New York City. Omnicom's branded networks and specialty firms provide services in four disciplines: advertising, customer relationship management, public relations, and specialty services. As their trusted real estate services partner, we provide comprehensive management solutions that enable their focus on core business activities while ensuring the client's real estate assets operate at optimal performance.
- Portfolio Excellence Leadership
- Execute comprehensive work order management using advanced CAFM systems, ensuring completion rates within SLA parameters.
- Provide expert customer service to C-suite executives and senior stakeholders, maintaining JLL's reputation for excellence.
- Assist in emergency response coordination and business continuity planning.
- Maintain detailed compliance documentation and regulatory reporting for audit readiness.
- Support strategic direction and operational excellence across key account support functions: HSSE, Quality & Compliance, Performance Management, Communications, Sustainability, and Nuvolo.
- Support P&L management, for profitability and growth targets.
- HSSE & Quality Management
- Support execution of assessments and hands-on HSSE activities.
- Comply with the JLL global standards and procedures once they have been informed of the requirements.
- Cooperate with your manager in HSSE matters, including the assessment of risks and any control measures identified.
- Not interfere with, disable, or misuse anything provided in the interest of HSSE, security, fire, food hygiene, or first aid.
- Report accidents, incidents, near misses, faults, and deficiencies to your manager.
- Seek advice if in doubt about the adequacy of any HSSE arrangements.
- Complete HSSE training as directed.
- Performance & Systems Management
- Support digital transformation initiatives including IoT implementation and smart building technologies.
- Support reliability initiatives to improve critical systems performance and reduce operational risks.
- Financial Management & Governance
- Maintain, review and oversee vendor relationships & performance.
- Work with the suppliers to leverage relationships to ensure the client's FM spend related Accounts Payable KPIs (Open POs, GRNV and UMLV) are maintained by chasing invoices or supplier statements where necessary.
- Work with the Procurement Team to competitively bid and prepare all service contracts to assure high quality and cost-effective services.
- Work with the Procurement Team on the Regional vendor rationalisation programme.
- Identify, implement and record all operational cost savings initiatives to ensure meeting the client's glidepath savings KPIs.
- Work with utility suppliers to monitor and understand consumption patterns and identify and cost saving opportunities.
- Sustainability & Communications
- Execute daily sustainability practices including energy management, waste reduction, and water conservation programs at the facility level.
- Monitor and optimize building systems performance through BMS analysis, identifying opportunities to reduce consumption while maintaining comfort standards.
- Coordinate recycling and waste management programs, working with vendors to maximize diversion rates and minimize disposal costs.
- Implement green cleaning protocols and sustainable maintenance practices, ensuring use of environmentally preferred products.
- Manage on-site sustainability projects such as LED lighting retrofits, occupancy sensor installations, and landscaping improvements.
- Conduct regular sustainability inspections and maintain documentation for certification renewals and compliance reporting.
- People & Team Leadership
- Foster a culture of collaboration, innovation, and continuous improvement.
- Support appropriate staffing models and resource allocation across all functions and regions.
- Client Relationship Management
- Support strong strategic partnerships with client stakeholders at all levels.
- Proactively identify emerging client needs and support identifying solutions.
- Act as the escalation point for complex service delivery challenges, ensuring swift and effective resolution.
- Suppliers
- Support vendor relationships & performance.
- Proven ability to influence without authority.
- Experience
- Progressive experience in corporate real estate services management, with demonstrable expertise in Facilities Management.
- Proven track record of successfully managing complex, multi-regional service delivery operations.
- Solid financial acumen with experience in budgets and cost optimization programs.
- Leadership & Management
- Facilities management experience.
- Educational Background
- Business Administration, Engineering, Operations Management or related field.
- Technical Mastery
- Knowledge of building automation systems, energy management, and sustainability frameworks.
- Experience with major corporate relocations, renovations, and change management initiatives.
- Exposure to cutting-edge operational practices and technologies across international markets.
- Collaborative, innovative work environment with access to industry-leading resources and expertise.
- Comprehensive professional development program and clear advancement pathways.
- Competitive compensation package including performance-based incentives.
This role represents an exceptional opportunity for an accomplished leader seeking to make a significant impact within a specialized and growing sector. The ideal candidate will combine strategic vision with practical operational expertise, possess outstanding leadership qualities, and demonstrate a passion for service excellence in complex environments.
Benefits & Development
Senior On-Site Facilities & Operations Leader employer: JLL
At Omnicom Group Inc., we pride ourselves on being an exceptional employer, offering a dynamic and collaborative work environment that fosters innovation and professional growth. As a Senior On-Site Facilities & Operations Leader, you will have the opportunity to lead high-performing teams while engaging with C-suite executives, all within a culture that prioritises diversity, sustainability, and operational excellence. Our commitment to employee development is reflected in our comprehensive training programmes and competitive compensation packages, making this role not just a job, but a meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land Senior On-Site Facilities & Operations Leader
✨Tip Number 1
Network like a pro! Get out there and connect with people in the facilities management field. Attend industry events, join relevant online groups, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values, especially around sustainability and operational excellence. Tailor your responses to show how your experience aligns with their goals, and don’t forget to prepare some thoughtful questions to ask them too!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've built high-performing teams or improved service delivery in past roles. Highlight your ability to foster collaboration and innovation, as these are key traits for the Senior On-Site Facilities & Operations Leader position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Senior On-Site Facilities & Operations Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Senior On-Site Facilities & Operations Leader. Highlight your experience in facilities management and any leadership roles you've held. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've driven operational excellence and built high-performing teams in the past. We love a good story!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Quantify your successes where possible, like cost savings or improvements in service delivery. This helps us see the impact you've made in previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at JLL
✨Know Your Stuff
Make sure you’re well-versed in facilities management principles and the specific requirements of the role. Brush up on your knowledge of building automation systems, energy management, and sustainability frameworks. This will not only help you answer questions confidently but also show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Senior On-Site Facilities & Operations Leader, you'll need to demonstrate your ability to build and develop high-performing teams. Prepare examples from your past experiences where you've successfully led teams, managed complex operations, or improved service delivery. Highlight your approach to fostering collaboration and innovation.
✨Understand the Client's Needs
Research Omnicom Group Inc. and their business model. Understand their core activities and how your role as Facilities Manager can support their objectives. Be ready to discuss how you can enhance operational excellence and maintain strong relationships with client stakeholders.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about potential challenges you might encounter in this role, such as emergency response coordination or vendor management, and prepare structured responses that showcase your strategic thinking and operational expertise.
