Senior Facilities Manager

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you\’ve got deep experience in commercial real estate, skilled trades or technology, or you\’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.We are looking for a Senior Facilities Manager for our Work Dynamics business line.Location: BerkshireRole Purpose An exciting opportunity has arisen for an experienced and customer focused Senior Facilities Manager based on site with one of our key accounts. The Senior Facilities Manager will oversee day to day FM activity across four sites to ensure JLL IFM contract delivery is achieved. The Senior FM is responsible for assisting in all aspects of client and tenant satisfaction, contact delivery, management of all hard and soft services, financial management and leading the JLL team where applicable.What this job involves Client Service & Relationship Management Promoting high level of satisfaction among client users by promptly responding to their service requirements.Develops a close working relationship with Client Key Stakeholders, Landlord, Managing Agents and all of the FM / Hard Services vendors to ensure they fully understand the Client culture and become partners in delivering high quality service.Acts as go-to person in relation to all facilities / project / fit out / crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks.Leadership & Team Management Demonstrates leadership, gives direction and mentors the JLL team on site to promote engagement and excellency in customer service and delivery.Support vendors including hard and soft skills to deliver services on time and within budget.Support vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practice.Compliance & Safety Management Responsible locally for Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance.Ensures compliance with JLL and client best practice, policies and procedures including statutory compliance, Quality and EHS compliance.Responsible for Health & Safety during events, including contractor supervisor, reviewing of H&S documentation and working closely with the HSSE Lead.Operations & Facilities Management Acts as go-to person in relation to all facilities / project / fit out / crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks.Monitor PPM schedules, O&M\’s, warranties, Task System, Asset & Life Cycle Registers.Monitors and ensures office housekeeping and cleanliness is delivered to highest standards and that soft services functions are delivered in a timely efficient and customer orientated fashion.Financial Management Proactively manages spend and budget locally in line with JLL policies and procedures including the processing of PO\’s, invoices, budgets, service charges, rates, rent, insurance and local taxes etc. as applicable.Qualifications & Skills Experienced in the management of total FM services, preferably with experience of Hard ServicesAble to demonstrate a proven track record of managing office cleaning, preferably BICS experienceAble to build and maintain strong client relationshipsExperienced in delivering technical services for a technology, media or similar client and must fit well culturally into this demanding and fast based environmentExperienced in financial management and budgeting while identifying cost savings / avoidanceAdvanced in Microsoft Office (Excel, Word, and Outlook)An excellent communicator including presentation and negotiation skillsAble to manage multiple projects and prioritiesAble to network at all levels within the organizationFlexible and adaptable to changing business requirements is a prerequisite for this roleAble to display initiative, confidence and professionalism in all dealingsExperienced delivering combined services facilities management contract in a client siteDegree qualified, preferably in property, facilities operations or engineeringDriven to meet deadlines, manage time effectively and work in a pressurized fast paced environment.Strong written and verbal English as a second languageSome duties of the role may fall outside of the responsibilities listed in the job description.What you can expect from us You\’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you…Apply today at jll.com / careers.Location: On-site – Berkshire, GBRIf this job description resonates with you, we encourage you to apply, even if you don\’t meet all the requirements. We\’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call +44 (0) 20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

#J-18808-Ljbffr