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For Companies At a Glance
- Tasks: Lead facilities management across multiple sites, ensuring client satisfaction and service delivery.
- Company: Join JLL, a global leader in real estate services, committed to inclusivity and diversity.
- Benefits: Enjoy a supportive culture, career development opportunities, and a comprehensive rewards programme.
- Why this job: Be part of a dynamic team that values collaboration and innovation in a fast-paced environment.
- Qualifications: Experience in facilities management, strong communication skills, and a degree in a relevant field required.
- Other info: Flexible working options available; ideal for those looking to grow in a vibrant workplace.
The predicted salary is between 43200 - 72000 £ per year.
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
We are looking for a Senior Facilities Manager for our Work Dynamics business line.
Location: Berkshire
Role Purpose
An exciting opportunity has arisen for an experienced and customer focused Senior Facilities Manager based on site with one of our key accounts. The Senior Facilities Manager will oversee day to day FM activity across four sites to ensure JLL IFM contract delivery is achieved. The Senior FM is responsible for assisting in all aspects of client and tenant satisfaction, contact delivery, management of all hard and soft services, financial management and leading the JLL team where applicable.
What this job involves
Client Service & Relationship Management
Promoting high level of satisfaction among client users by promptly responding to their service requirements.
Develops a close working relationship with Client Key Stakeholders, Landlord, Managing Agents and all of the FM / Hard Services vendors to ensure they fully understand the Client culture and become partners in delivering high quality service.
Acts as go-to person in relation to all facilities / project / fit out / crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks.
Leadership & Team Management
Demonstrates leadership, gives direction and mentors the JLL team on site to promote engagement and excellency in customer service and delivery.
Support vendors including hard and soft skills to deliver services on time and within budget.
Support vendor procurement processes in accordance with agreed client procurement guidelines as well as Jones Lang LaSalle procurement best practice.
Compliance & Safety Management
Responsible locally for Building Management Systems, PPM Schedules, Task System, EHS and Quality Compliance.
Ensures compliance with JLL and client best practice, policies and procedures including statutory compliance, Quality and EHS compliance.
Responsible for Health & Safety during events, including contractor supervisor, reviewing of H&S documentation and working closely with the HSSE Lead.
Operations & Facilities Management
Acts as go-to person in relation to all facilities / project / fit out / crisis management activities on site ensuring timely solutions and identification and removal of potential roadblocks.
Monitor PPM schedules, O&M’s, warranties, Task System, Asset & Life Cycle Registers.
Monitors and ensures office housekeeping and cleanliness is delivered to highest standards and that soft services functions are delivered in a timely efficient and customer orientated fashion.
Financial Management
Proactively manages spend and budget locally in line with JLL policies and procedures including the processing of PO’s, invoices, budgets, service charges, rates, rent, insurance and local taxes etc. as applicable.
Qualifications & Skills
- Experienced in the management of total FM services, preferably with experience of Hard Services
- Able to demonstrate a proven track record of managing office cleaning, preferably BICS experience
- Able to build and maintain strong client relationships
- Experienced in delivering technical services for a technology, media or similar client and must fit well culturally into this demanding and fast based environment
- Experienced in financial management and budgeting while identifying cost savings / avoidance
- Advanced in Microsoft Office (Excel, Word, and Outlook)
- An excellent communicator including presentation and negotiation skills
- Able to manage multiple projects and priorities
- Able to network at all levels within the organization
- Flexible and adaptable to changing business requirements is a prerequisite for this role
- Able to display initiative, confidence and professionalism in all dealings
- Experienced delivering combined services facilities management contract in a client site
- Degree qualified, preferably in property, facilities operations or engineering
- Driven to meet deadlines, manage time effectively and work in a pressurized fast paced environment.
- Strong written and verbal English as a second language
Some duties of the role may fall outside of the responsibilities listed in the job description.
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you…
Apply today at jll.com / careers.
Location: On-site – Berkshire, GBR
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call +44 (0) 20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
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Senior Facilities Manager employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Facilities Manager
✨Tip Number 1
Network with professionals in the facilities management sector, especially those who have experience with JLL or similar companies. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights into the company culture.
✨Tip Number 2
Familiarise yourself with JLL's values and mission, particularly their commitment to inclusivity and client satisfaction. Tailor your conversations during interviews to reflect how your personal values align with theirs, showcasing your understanding of their culture.
✨Tip Number 3
Prepare to discuss specific examples from your past experiences that demonstrate your ability to manage multiple projects and deliver high-quality service under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Stay updated on the latest trends and technologies in facilities management, particularly those related to hard and soft services. Being knowledgeable about current best practices will help you stand out as a candidate who is proactive and well-informed.
We think you need these skills to ace Senior Facilities Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management, particularly in hard services. Use specific examples that demonstrate your ability to manage client relationships and deliver high-quality service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and experience in managing multiple projects. Mention your familiarity with financial management and budgeting, as well as your ability to adapt to changing business requirements.
Highlight Relevant Skills: In your application, emphasise your advanced Microsoft Office skills, particularly in Excel, as well as your strong communication and negotiation abilities. These are crucial for the Senior Facilities Manager role.
Showcase Your Achievements: Include specific achievements in your application that demonstrate your success in previous roles, such as cost savings you identified or improvements in client satisfaction. This will help you stand out as a candidate.
How to prepare for a job interview at JLL
✨Understand the Company Culture
Before your interview, take some time to research JLL's company culture and values. Understanding their commitment to inclusivity and customer service will help you align your responses with what they value most.
✨Showcase Your Leadership Skills
As a Senior Facilities Manager, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams, mentored staff, and improved service delivery in previous roles.
✨Prepare for Financial Management Questions
Since financial management is a key aspect of this role, be ready to discuss your experience with budgeting, cost savings, and financial reporting. Bring specific examples that highlight your expertise in managing finances effectively.
✨Demonstrate Problem-Solving Abilities
The role involves crisis management and overcoming obstacles. Be prepared to share instances where you've identified potential roadblocks and implemented timely solutions, showcasing your proactive approach to facilities management.
