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- Tasks: Coordinate facilities operations and ensure top-notch service for BlackRock employees.
- Company: Join a leading firm known for teamwork, excellence, and ethical practices.
- Benefits: Competitive pay, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with a focus on safety and client satisfaction.
- Why this job: Be the go-to person for creating a positive workplace experience.
- Qualifications: Experience in facilities or hospitality, strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
The key focus for this role is to create a single, visual point of contact for BlackRock employees. To act as the primary interface between the operations of BlackRock, its clients and our supply partners. Providing services to the highest standards, representing BlackRock and JLL values in appearance, presentation, and manners. You will need to demonstrate a culture that promotes JLL’s core values of Teamwork, Excellence, and Ethics and Blackrock’s principles to be fiduciary to their clients, passionate about performance and commitment to a better future.
Core Responsibilities
- People Coordination
- Give day-to-day direction to on-site Front of House team (where applicable)
- Assist in covering team members in the delivery of first line facilities support and front-of-house services
- Ensure teams are fully informed about operational updates, processes and account wide objectives
- Ensure all training and surveys are completed in a timely manner, including vendors
- Client/Stakeholder Management
- Build and develop effective relationships with key stakeholders and clients across all levels
- Monitor procedures to ensure client expectations are conveyed and worked upon
- Recognize risks and issues to operations, escalating early for wider awareness and support
- Deliver excellent customer service to meet or exceed on-site client expectations
- Procurement & Vendor Management
- Assist in management of all contractors on site to ensure they perform to required standards
- Support vendors to deliver services on time and within budget
- Ensure vendor performance is consistently achieved through periodic reporting and management meetings
- Maintain an audit ready approach
- Track, purchase and process invoices for day-to-day operational items and consumables
- Health & Safety Management
- Conduct regular audits to ensure safety procedures are in place and working
- Ensure all employees are aware of Hygiene, Health and Safety policies
- Record and report all accidents, good catches, and near misses adhering to company procedures
- Ensure all managed equipment is well maintained and in good working order
- Site Operations Management
- Be aware of projects that may impact operational delivery, contract or BlackRock risk
- Manage work orders on CMMS (Corrigo) by monitoring upcoming deadlines and due dates
- Work with vendors to ensure correct work order paperwork is received and returned
- Meet or exceed site Key Performance Indicators (KPIs) and monitor Service Level Agreements (SLAs)
- Finance Management
- Ensure prompt and accurate management of purchase orders in JLL's financial platform
- Submit Order Requests as necessary through Coupa, BlackRock's financial platform
- Risk Management
- Ensure all managed team members, including vendors, adhere to BlackRock's Security training
- Be comfortable escalating early concerns or assistance needed from management team
- Follow established escalation procedures and incident reporting procedures
Required Skills And Experience
- Prior experience in facilities, property management, hospitality or related field (preferred)
- Knowledge of local occupational health and safety requirements, facilities and vendor management
- Problem‑solving skills – capacity to deal with ambiguity and solve complex problems effectively
- Ability to effectively deal with stressful situations
- Strong communication skills in English and local language
Critical Competencies for Success
- Firm First mind-set
- Client Focus & Relationship Management
- Project Management & Organizational Skills
- Flexibility and adaptability
- Proactive and professional approach to customer service
Facilities Coordinator in Scotland employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Coordinator in Scotland
✨Tip Number 1
Network like a pro! Reach out to current or former employees at BlackRock or JLL on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching common questions for Facilities Coordinator roles. Think about how your past experiences align with the job description and be ready to share specific examples that showcase your skills.
✨Tip Number 3
Show off your personality! During interviews, let your passion for facilities management shine through. Remember, they’re looking for someone who embodies their values of Teamwork, Excellence, and Ethics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Facilities Coordinator in Scotland
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and don’t be afraid to share a bit about your passion for facilities management.
Tailor Your Application: Make sure to tailor your application to the Facilities Coordinator role. Highlight your relevant experience in facilities, property management, or hospitality. We love seeing how your skills align with our core values of Teamwork, Excellence, and Ethics!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you the best fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at JLL
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Facilities Coordinator role. Familiarise yourself with the key responsibilities and required skills mentioned in the job description. This will help you articulate how your experience aligns with their needs.
✨Showcase Your People Skills
Since this role involves a lot of coordination and client interaction, be prepared to discuss your experience in managing teams and building relationships. Think of specific examples where you've successfully navigated challenges or improved team dynamics.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you've tackled complex problems, especially in facilities management or customer service. Highlight your approach to identifying issues early and how you escalated them effectively, as this aligns with their emphasis on risk management.
✨Emphasise Your Commitment to Safety and Standards
Given the importance of health and safety in this role, be ready to discuss your knowledge of safety procedures and how you've implemented them in past positions. Showing that you prioritise safety will resonate well with their values.