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For Companies At a Glance
- Tasks: Manage work orders and coordinate services to keep operations running smoothly.
- Company: Integral UK, a leading facilities management company ensuring properties stay pristine.
- Benefits: Starting salary of £26,000, generous leave, overtime opportunities, and employee perks.
- Why this job: Join a dynamic team and make a real impact in facilities management.
- Qualifications: 2+ years in scheduling or service delivery, excellent communication skills required.
- Other info: Great career development opportunities and a supportive work environment.
The predicted salary is between 26000 - 29000 £ per year.
Main Duties & Responsibilities
- Responsible for the execution of the end-to-end work order management, including the co-ordination of all planned and reactive services within remit.
- Detailed planning of work with Integral engineering and our supply chain.
- Accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis.
- Monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.
- Procurement of services from external supply partners, including purchase order creation and service delivery management.
- Develop and maintain a good understanding of the core Maximo application, mobile and scheduling systems, the facilities management services provided to clients, client systems and all relevant processes and procedures.
- Identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills and maintaining a record of own development and call observations.
- Take action to keep up to date with changes to the contract and share information learned with the team and wider stakeholders.
- Handle and actively resolve any customer issues according to the Customer Complaint process.
- Be prepared to work on any CEC contracts, projects and initiatives at short notice to support the changing needs of the business.
Qualifications & Experience
- 2+ years working within a work order / scheduling / mobile resource planning environment; FM is advantageous.
- Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery.
- Experience of working in a customer service environment driven by customer SLAs, performance measurement and personal work targets essential.
- Excellent communication – both written and verbal.
- Ability to stay calm in a high-paced environment.
Who is Integral UK?
Integral UK is a facilities management company. We keep the businesses and brands that you know and love, safe and operational. Our customers rely on us to ensure their properties stay in pristine condition and we take great pride in looking after them all; shops, warehouses, train stations, offices, police stations… the list goes on.
What's on offer?
- A starting salary of £26,000.
- A generous development framework with potential earnings of £27,500 within your first 2 years.
- 24 days of Annual leave + Bank holidays with an opportunity to purchase more via our salary sacrifice scheme.
- Overtime opportunities.
- Employee assistance programmes.
- Along with other perk schemes.
Scheduler employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Get to know the company inside out! Research Integral UK and understand their values, services, and the role of a Scheduler. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give us insights into the company culture and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to scheduling and customer service. Think about specific examples from your past experience that demonstrate your skills and how you handle high-pressure situations.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re keen on the position. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the Scheduler role.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Scheduler role. Highlight your experience in work order management and any relevant skills that match the job description. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the Scheduler position and how your previous experiences have prepared you for this role. Keep it engaging and personal, so we can get to know you better.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the Scheduler role. Plus, it’s super easy to do!
How to prepare for a job interview at JLL
✨Know Your Stuff
Before the interview, make sure you’re familiar with the core Maximo application and any scheduling systems mentioned in the job description. Brush up on your knowledge of facilities management services and be ready to discuss how your experience aligns with the responsibilities outlined.
✨Show Off Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated with customers or team members in past roles, especially in high-pressure situations.
✨Be Ready for Real Scenarios
Think about specific instances where you’ve had to manage work orders or resolve customer complaints. Be prepared to walk the interviewer through your thought process and actions taken in those situations, highlighting your ability to stay calm and effective under pressure.
✨Demonstrate Your Willingness to Learn
The job mentions the importance of personal development and keeping up with changes. Share examples of how you’ve proactively sought out new skills or knowledge in previous roles. This shows that you’re not just looking for a job, but are genuinely interested in growing within the company.
