Regional Operations Manager in Ringway

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Position Overview

The Regional Operations Manager is responsible for overseeing the operational delivery of multiple PFI (Private Finance Initiative) contracts across a designated geographic region. This role ensures consistent service excellence, contract compliance, financial performance, and client satisfaction across all assigned facilities within the PFI portfolio.

Key Responsibilities

• Operational Management
  • Oversee day-to-day operations across multiple PFI sites, ensuring delivery of all hard and/or soft facilities management services in accordance with contract specifications and output-based performance requirements.
  • Monitor service delivery standards, conduct regular site inspections, and implement corrective actions to maintain compliance with PFI payment mechanisms and performance deductions frameworks.
• Contract Compliance & Performance
  • Ensure full adherence to contractual obligations, output specifications, and KPIs across the regional portfolio.
  • Manage performance monitoring systems, coordinate response to non-availability deductions, and maintain comprehensive compliance documentation for authority representatives and lenders' technical advisors.
  • Prepare regular performance reports demonstrating achievement against availability and performance metrics.
• Financial Management
  • Manage regional P&L responsibility, controlling operational budgets, lifecycle replacement programs, and PPM schedules to optimize financial performance while maintaining service standards.
  • Work with finance teams to forecast expenditure, manage variations, and ensure accurate cost allocation across the portfolio.
  • Balance short-term operational costs with long-term lifecycle obligations inherent in PFI structures.
• Client & Stakeholder Relationship Management
  • Serve as primary operational contact for procuring authorities, managing regular contract review meetings, addressing escalations, and maintaining productive partnerships with public sector clients.
  • Coordinate with SPV (Special Purpose Vehicle) boards, equity investors, and funders as required, representing operational performance and investment requirements.
• Team Leadership & Development
  • Lead, mentor, and develop site-based facilities managers and operational teams across the region.
  • Conduct performance reviews, identify training needs, and build capability to deliver complex PFI requirements.
  • Foster a culture of service excellence, innovation, and continuous improvement.
• Health, Safety & Compliance
  • Ensure rigorous H&S standards across all sites, maintaining compliance with CDM regulations, fire safety requirements, and sector-specific standards (particularly in healthcare and education environments).
  • Coordinate statutory inspections, audits, and remedial programs.
• Lifecycle & Capital Planning
  • Maintain a strong working relationship with the Lifecycle Manager to ensure lifecycle strategies and replacement programmes are effectively integrated with operational delivery.
  • Support the planning and execution of capital investment initiatives, ensuring facilities continue to meet performance, compliance, and customer requirements throughout the concession term.
  • Contribute operational insight to asset management decisions and facilitate the successful delivery of lifecycle projects across the portfolio.
• Risk Management & Business Continuity
  • Identify operational risks, implement mitigation strategies, and maintain robust business continuity plans for critical facilities.
  • Manage incident response, coordinate major remedial works, and ensure minimal disruption to public services.

Qualifications & Experience

• Essential:
  • Significant facilities management experience within PFI, PPP, or long-term complex contracts.
  • Proven track record managing multiple sites and substantial operational budgets.
  • Deep understanding of output-based specifications and payment mechanisms.
  • Strong commercial acumen with P&L management experience.
  • Excellent stakeholder management skills, particularly with public sector clients.
  • Thorough knowledge of relevant FM standards (CAFM, IWFM, BIFM) and regulatory frameworks.
• Desirable:
  • IWFM (Institute of Workplace and Facilities Management) qualification or equivalent.
  • Experience in relevant PFI sectors (healthcare, education, custodial, defence, accommodation).
  • Understanding of SPV governance structures and project finance principles.
  • IOSH or NEBOSH health and safety qualification.
  • Experience with major PFI contractors or FM service providers.

Key Competencies

• Strategic thinking and operational planning.
• Financial acumen and commercial awareness.
• Leadership and people development.
• Client relationship management.
• Problem-solving and decision-making under pressure.
• Stakeholder engagement and influencing.
• Contract and compliance expertise.
• Change management and continuous improvement.

Travel Requirements

Regional travel required to cover assigned portfolio of PFI sites, with occasional national travel for corporate meetings and training.