Regional Critical Engineering Manager

The Regional Critical Engineering Manager is responsible for achieving 100% uptime of critical engineering assets across JLL-managed portfolio in the UK and Europe. This role acts as the Authorising Engineer (AE) across UK & Europe for all critical systems, managing technical performance, service delivery, and operation for critical infrastructure assets & systems. Responsibilities include:

• Liaison and management of sub-contractors for critical systems across multiple sites.
• Ensure access is arranged, change requests (CR) are in place, and Authority to Work (ATW)/Permit to Work (PTW) documentation is submitted and approved.
• Review service reports for critical systems, ensure Purchase Management Codes (PMC) are raised, and works are completed within SLA.
• Conduct regular site visits across UK and European locations to physically verify that assets are being serviced and maintained correctly.
• Challenge substandard work quality and enforce contractual compliance with underperforming service providers.
• Conduct integrated system testing across all critical buildings.
• Provide technical guidance and support for sub-contractor management across the regional portfolio.
• Oversee management of critical plant and safety systems across multiple buildings.
• Ensure delivery of critical and life safety engineering maintenance, repairs, and corrective actions within contractual KPIs.
• Conduct hands-on technical assessments of equipment condition and maintenance standards during site visits.
• Validate contractor maintenance records against actual asset condition.
• Maintain sufficient critical spare parts inventory strategies across the region.
• Implement and maintain relevant system processes, Emergency Operating Procedures (EOPs), and Standard Operating Procedures (SOPs).
• Conduct regular site audits to verify critical assets are being serviced and maintained to required standards.
• Perform AE (Authorised Engineer) audits annually as minimum across the regional portfolio.
• Identify gaps in preventative maintenance programmes and implement corrective actions.
• Complete and submit reports on critical systems performance across the region.
• Provide regular system overviews covering regional portfolio.
• Oversee operational training and development aligned with Authorised Person (AP) duty requirements across the region.
• Provide technical mentorship and guidance to site-based engineering teams.
• Ensure AP document registers are maintained, and all AP training is up to date.
• Review associated critical works across the region to ensure adherence to JLL safety systems.
• Ensure all critical assets comply with statutory regulations and industry standards across UK and European markets.
• Review and approve method statements, risk assessments (RAMS), and POWRA documentation.
• Assess and approve switching schedules for critical systems.
• Provide IST (Integrated Systems Testing) support and project management.
• Regularly review and optimize critical system management processes across the regional portfolio.
• Identify and implement best practices for critical asset maintenance and safety.

Qualifications include:

• Served a recognized apprenticeship with electrical bias.
• High Voltage/Low Voltage complex systems Authorized Person certification.
• NEBOSH/IOSH or other recognized H&S training.
• L8 Water Hygiene experience required.
• Previous relevant authorising engineer experience.
• 3+ years working in a similar role (ideally in critical facilities managing teams of multi-skilled engineers and 3rd-party contractors).
• Working to a Planned Preventative and Reactive maintenance regime.
• Proven track record managing multiple high-value contracts across wide geographical areas.
• Extensive experience managing ISTs and holding contractors accountable for performance.
• Hands-on technical background with ability to assess asset condition and maintenance quality.
• Able to work under pressure.
• IT literate with Microsoft Office.
• Able to work under own initiative.
• Strong leadership presence with ability to challenge and influence at all levels.
• Excellent stakeholder management and client-facing communication skills.
• Commercial awareness with ability to balance technical excellence and cost control.
• Extensive travel required: time spent visiting sites across UK and Europe.
• Must hold valid passport and be willing to travel at short notice.
• Occasional overnight stays and weekend work may be required during critical incidents.
• Valid UK driving license essential.