JLL Workplace Management is seeking a detail-oriented Quality Assurance and Complaints Handling Specialist to join our Operations Centre in the UK. You will evaluate interactions across channels, conduct enhanced checks, and drive QA protocols to improve service quality and customer satisfaction.
You will investigate complaints, identify root causes, and collaborate with team leaders to coach staff on best practices for efficient issue resolution and performance improvement.
#J-18808-LjbffrQuality Assurance & Customer Feedback Specialist employer: JLL
At JLL, we pride ourselves on being an excellent employer that fosters innovation and collaboration in the dynamic field of workplace management. Our inclusive work culture encourages professional growth through diverse projects and networking opportunities, making it an ideal environment for those looking to advance their careers while contributing to impactful initiatives. Located in a vibrant area, our team enjoys not only competitive benefits but also the chance to be part of transformative projects with leading businesses worldwide.
