At a Glance
- Tasks: Ensure quality standards and improve business procedures in Property Management.
- Company: Join a forward-thinking organisation committed to operational excellence.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Collaborative culture with opportunities for career growth and skill development.
- Why this job: Make a real impact by driving continuous improvement and enhancing service delivery.
- Qualifications: Experience in Quality Assurance and strong analytical skills required.
The predicted salary is between 35000 - 45000 £ per year.
The Quality Assurance Analyst is responsible for developing, maintaining, and improving business procedures across Property Management to ensure quality standards, regulatory requirements, and operational controls are consistently achieved. Working in partnership with the Quality Assurance Lead, Subject Matter Experts (SMEs), operational teams, the Risk & Compliance team, and the Integrated Management System (IMS) team, the role uses quality assurance methodologies, Root Cause Analysis (RCA), audits, and performance insight to identify improvement opportunities, strengthen controls, and enhance service delivery. The role supports the delivery of the Quality Assurance Framework and contributes to the organisation's Quality Management System by driving continuous improvement, challenging existing practices, and supporting colleagues to achieve and maintain high standards of quality, compliance, and operational performance across Property Management.
Responsibilities
- Manage and maintain the Procedure Hub, ensuring procedures remain accurate, controlled, accessible to end users, and aligned with quality, compliance, risk, and governance requirements.
- Partner with SMEs and stakeholders to develop, review, and continuously improve business procedures using quality assurance measurements, Root Cause Analysis (RCA), audit findings, complaints, customer feedback, and operational insight.
- Lead procedure improvement activities, identifying opportunities to enhance service quality, compliance, operational efficiency, client outcomes, and risk controls.
- Conduct quality assurance reviews and internal audits, where required, to assess adherence to procedures, evaluate the effectiveness of controls, and identify areas for improvement.
- Analyse outcomes from audits, reviews, complaints, and quality assurance activities, providing recommendations and working with stakeholders to support the implementation of improvement actions.
- Facilitate workshops, meetings, training, and stakeholder engagement activities to support procedural improvements and the successful implementation of change.
- Support the embedding of new and revised procedures through effective communication, guidance, coaching, and training.
- Work collaboratively with the Risk & Compliance team, the Quality Assurance Lead, IMS team, and operational stakeholders to ensure procedures support regulatory obligations, quality standards, risk management, and business requirements.
- Support the organisation's Quality Management System, including ISO 9001 requirements, audit readiness activities, and the management of corrective and preventative actions.
- Assist with the investigation of complaints, quality issues, risks, and non-conformances, ensuring lessons learned are translated into procedural improvements and strengthened controls.
- Provide advice and recommendations to stakeholders on procedure effectiveness, quality standards, compliance requirements, risk mitigation, and opportunities to improve operational performance.
- Promote a culture of quality, accountability, continuous improvement, and operational excellence across Property Management.
Requirements
- Experience in Quality Assurance.
- Strong Root Cause Analysis (RCA), analytical, and problem-solving skills.
- Experience developing, reviewing, and improving business procedures and operational controls.
- Experience using quality assurance measurements, audit outcomes, operational data, or business insight to drive continuous improvement.
- Strong stakeholder engagement and relationship management skills.
- Experience facilitating workshops, meetings, audits, reviews, training sessions, or improvement initiatives.
- Excellent written and verbal communication skills.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Ability to influence stakeholders, challenge constructively, and drive positive change.
- Knowledge of ISO 9001 Quality Management Systems.
- Internal auditing experience or qualification.
- Knowledge of quality assurance frameworks and continuous improvement methodologies.
- Experience supporting complaint management, corrective actions, and business improvement initiatives.
Desirable
- Knowledge of ISO 9001 Quality Management Systems.
- Internal auditing experience or qualification.
- Knowledge of quality assurance frameworks and continuous improvement methodologies.
- Experience supporting complaint management, corrective actions, and business improvement initiatives.
Key Behaviours
- Client and quality focused.
- Collaborative and consultative in approach.
- Analytical, objective, and evidence driven.
- Proactive and solutions focused.
- Confident in challenging existing practices and influencing positive change.
- Adaptable and resilient, with the ability to manage competing priorities.
- Takes ownership and accountability for delivering high-quality outcomes.
- Committed to continuous improvement and operational excellence.
- Builds effective relationships and works collaboratively with stakeholders at all levels.
Quality Assurance Analyst employer: JLL
As a Quality Assurance Analyst at our organisation, you will thrive in a dynamic work culture that prioritises continuous improvement and operational excellence. We offer robust employee growth opportunities through training and collaboration with experienced professionals, ensuring you develop your skills while contributing to high-quality service delivery. Located in a vibrant area, our company fosters a supportive environment where your contributions are valued, and you can make a meaningful impact on our quality management initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Quality Assurance Analyst role.
✨Tip Number 2
Prepare for interviews by brushing up on your RCA and quality assurance methodologies. We recommend practising common interview questions and even doing mock interviews with friends or mentors. The more confident you are, the better you’ll perform!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you’ve improved procedures or resolved issues in past roles. We want to see how you can bring that analytical mindset to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Quality Assurance Analyst
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Quality Assurance. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; provide examples of how you've used them in previous roles. Whether it's RCA or facilitating workshops, we want to see how you’ve made a difference in your past positions.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. Highlight your achievements without rambling on.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team!
How to prepare for a job interview at JLL
✨Know Your Quality Assurance Basics
Make sure you brush up on your quality assurance methodologies and frameworks, especially ISO 9001. Being able to discuss these concepts confidently will show that you understand the core of the role and can contribute effectively.
✨Prepare for Root Cause Analysis Questions
Expect questions around Root Cause Analysis (RCA) and how you've applied it in past roles. Have specific examples ready where you identified issues, implemented solutions, and improved processes. This will demonstrate your analytical skills and problem-solving abilities.
✨Showcase Your Stakeholder Engagement Skills
Think of instances where you've successfully collaborated with stakeholders or facilitated workshops. Be prepared to discuss how you managed relationships and drove positive change, as this is crucial for the role.
✨Demonstrate Continuous Improvement Mindset
Be ready to talk about how you've contributed to continuous improvement initiatives in previous positions. Highlight any specific projects where you challenged existing practices and achieved better outcomes, as this aligns perfectly with the organisation's goals.
