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For Companies At a Glance
- Tasks: Lead platform delivery, guiding clients and coordinating teams for smooth onboarding.
- Company: Dynamic tech company based in Bristol with a focus on innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real impact by transforming complex projects into seamless experiences.
- Qualifications: 5+ years in project management, strong communication, and problem-solving skills.
- Other info: Join a collaborative environment with diverse teams and exciting challenges.
The predicted salary is between 36000 - 60000 £ per year.
Overview
About The Role
You will lead the end-to-end delivery of our platform to customers, serving as the primary point of contact during onboarding and implementation. This customer-facing role requires you to guide clients through their journey while coordinating internal teams—customer success, engineering, data, and design—to ensure successful, timely delivery. This position reports to the Head of Product & Delivery and balances customer needs with internal execution to turn complex implementations into smooth experiences.
Responsibilities
- Own the customer onboarding experience, serving as the external face of delivery and building strong client relationships from kickoff through go-live.
- Translate customer requirements into actionable plans for engineering and design teams.
- Develop and manage project plans that align cross-functional efforts and keep implementations on track.
- Identify risks early and drive solutions before they impact timelines or customer satisfaction.
- Proactively unblock stalled initiatives by finding creative solutions, escalating when needed, and rallying the right people to keep momentum.
- Coordinate technical delivery including customizations and data integrations.
- Establish delivery KPIs and continuously improve processes.
- Lead status meetings and report progress to senior leadership.
Requirements
- Based in Bristol, UK; flexibility for US hours when needed.
- 5+ years project management experience, preferably in SaaS.
- Strong customer-facing skills with proven ability to manage external stakeholders and communicate technical concepts clearly.
- Track record managing complex, cross-functional projects.
- Proactive problem-solver who takes ownership, doesn’t wait for issues to escalate, and finds creative ways around obstacles.
- Ability to manage multiple concurrent projects and priorities, adapting quickly to shifting resource constraints and team availability.
- Understanding of software development lifecycles and data engineering.
- Proficiency in Agile/Scrum methodologies and Jira.
- Ability to lead through influence across diverse teams.
Big Plus
- Experience in commercial real estate (CRE) or property management.
- Background in accounting or financial systems.
Project Manager, Platform Delivery employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Project Manager, Platform Delivery
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Project Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions related to project management and customer delivery. Think about your past experiences and how they align with the role. We recommend using the STAR method to structure your answers—it's a game changer!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific challenges you've faced in previous projects and how you creatively overcame them. This will demonstrate your proactive approach and ability to manage complex situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team!
We think you need these skills to ace Project Manager, Platform Delivery
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Project Manager role. Highlight your experience in managing complex projects and your customer-facing skills, as these are key for us at StudySmarter.
Showcase Your Problem-Solving Skills: We love proactive problem-solvers! In your application, share examples of how you've tackled challenges in past projects. This will show us that you can think on your feet and keep things moving smoothly.
Highlight Cross-Functional Collaboration: Since this role involves coordinating with various teams, emphasise your experience working across different departments. Let us know how you've successfully managed relationships with stakeholders in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining the StudySmarter team!
How to prepare for a job interview at JLL
✨Know Your Project Management Inside Out
Make sure you brush up on your project management skills, especially in SaaS environments. Be ready to discuss your experience with Agile/Scrum methodologies and how you've successfully managed complex projects in the past.
✨Show Off Your Customer-Facing Skills
This role is all about building strong client relationships, so prepare examples of how you've effectively communicated with external stakeholders. Think about times when you translated technical concepts into layman's terms for clients.
✨Be a Proactive Problem-Solver
Demonstrate your ability to identify risks early and drive solutions. Have specific examples ready where you’ve unblocked stalled initiatives or creatively solved problems to keep projects on track.
✨Understand the Bigger Picture
Familiarise yourself with the software development lifecycle and data engineering principles. Being able to discuss how these elements fit into project delivery will show that you can coordinate effectively across teams.
