Porter

Porter

London Full-Time 24000 - 36000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: As a Porter, you'll ensure smooth operations for meetings and events while delivering top-notch hospitality.
  • Company: Join JLL, an inclusive employer committed to diversity and supporting the LGBTQ+ community.
  • Benefits: Enjoy flexible working options, a vibrant workplace culture, and opportunities for personal development.
  • Why this job: Be part of a dynamic team that values service excellence and fosters a positive work environment.
  • Qualifications: You need three years' experience in a fast-paced office and strong communication skills.
  • Other info: This role requires a proactive mindset and the ability to adapt to changing business needs.

The predicted salary is between 24000 - 36000 £ per year.

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Day Porter

Role Overview

The Porter plays a vital role in delivering exceptional hospitality and operational support for meetings and events, ensuring seamless service for guests and internal teams. With a strong focus on efficiency, professionalism, and attention to detail, the Porter prioritizes hospitality and food safety while coordinating logistics with the Meetings & Events team. Additionally, they work closely with the Facilities team to ensure smooth offi ce operations.

Key Responsibilities

Refreshment Programme & Catering

  • Utilize online ordering systems, processing and tracking orders to ensure timely delivery of necessary supplies and equipment.
  • Receive and verify deliveries, reporting discrepancies to suppliers.
  • Organize storage areas weekly to facilitate cleaning and accessibility.
  • Store produce neatly and maintain stock levels, rotating short-life products.
  • Set up and restock pantry areas each morning, including coffee machines, cereal stations and crockery.
  • Regularly restock snacks and arrange fruit displays to ensure an appealing presentation.
  • Perform monthly deep cleans of pantry areas, ensuring all storage is emptied and cleaned.
  • Deliver and present catering for meetings and events, supplying crockery and cutlery as needed.
  • Coordinate with janitors for timely catering clean-up.
  • Prepare and serve refreshments for meeting rooms upon request.
  • Facilities & Operations Support

  • Conduct daily checks to ensure all floors, meeting rooms, and event spaces are clean, functional, and well-prepared.
  • Oversee meeting room and event operations, including room setup, catering, and ad-hoc requests.
  • Regularly lift, move, and arrange furniture as required, ensuring safe manual handling practices.
  • Liaise with stakeholders across all floors to support seamless daily operations.
  • Provide flexible support across roles, assisting Workplace Services, Mail Room Coordinators, and senior management with ad-hoc tasks.
  • Proactively report maintenance issues for escalation.
  • Participate in emergency evacuations, supporting senior Operations Team members.
  • Restock stationery cupboards weekly.
  • Stakeholder & Team Collaboration

  • Collaborate with the Porter Supervisor and maintain strong relationships with the wider Workplace Services team across the Tower and Blue Fin sites.
  • Coordinate with Building Management’s loading bay team to ensure timely delivery of goods, particularly catering orders.
  • Engage professionally with internal and external customers, representing Salesforce positively.
  • Collaborate with Meetings & Events, Guest Services and Janitorial teams to ensure seamless daily operations.
  • Presentation Standards

  • Adhere to the global dress code and maintain a polished, professional appearance.
  • Exhibit warmth, professionalism, and a positive demeanour in all customer interactions.
  • Continuous Improvement & Development

  • Identify and implement service enhancements as the site evolves, proposing process improvements to management.
  • Build knowledge of staff and regular visitors to off er a more personalized experience.
  • Attend training as necessary to enhance skills and service delivery.
  • Service & Operational Excellence

  • Adhere to all processes and procedures, maintaining high standards to exceed customer expectations.
  • Provide timely and accurate responses to client and customer queries.
  • Resolve operational issues and escalate where necessary.
  • Adapt to business needs by working flexibly around key events and busy periods.
  • Offer administrative support as needed, fulfilling any reasonable requests from management.
  • Adhere to workplace and food safety regulations to maintain a secure and efficient work environment.
  • Qualifications & Skills

  • Minimum of three years\’ experience in a fast-paced office environment.
  • Basic facilities management knowledge, with customer-facing experience preferred.
  • Proficiency or familiarity with virtual systems such as Slack, online ordering platforms, and ticketing systems for effective communication and task management.
  • Proactive mindset with strong time management and multitasking abilities.
  • Professional, approachable demeanour with excellent personal presentation.
  • Strong verbal and written communication skills in English.
  • Customer-focused, friendly, and always willing to help.
  • Ability to prioritize effectively and adapt to business demands.
  • Strong teamwork, collaboration, and problem-solving skills.
  • High level of communication, confidentiality, and diplomacy.
  • #LI-JA1

    Location:

    On-site –London, GBR

    If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call +44 (0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

    JLL Privacy Notice

    Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

    For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

    For additional details please see our career site pages for each country.

    For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

    Porter employer: JLL

    At JLL, we pride ourselves on being an inclusive employer that values diversity and fosters a supportive work environment. As a Porter, you will enjoy a collaborative culture that prioritises employee growth through continuous training and development opportunities, all while working in a vibrant location that enhances your professional experience. Join us to be part of a team that not only delivers exceptional service but also champions a positive workplace atmosphere for all.
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    Contact Detail:

    JLL Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Porter

    ✨Tip Number 1

    Familiarise yourself with the specific online ordering systems mentioned in the job description. Being able to demonstrate your proficiency with these tools during the interview will show that you're ready to hit the ground running.

    ✨Tip Number 2

    Highlight any previous experience you have in hospitality or facilities management. Be prepared to share specific examples of how you've successfully managed logistics or provided exceptional service in a fast-paced environment.

    ✨Tip Number 3

    Showcase your teamwork skills by discussing past experiences where you collaborated with different teams. This role requires strong collaboration with various departments, so emphasising your ability to work well with others will be beneficial.

    ✨Tip Number 4

    Prepare to discuss how you handle high-pressure situations and adapt to changing demands. The role involves flexibility around key events, so demonstrating your ability to stay calm and organised under pressure will set you apart.

    We think you need these skills to ace Porter

    Hospitality Skills
    Attention to Detail
    Time Management
    Multitasking Abilities
    Basic Facilities Management Knowledge
    Proficiency in Online Ordering Systems
    Strong Verbal and Written Communication Skills
    Customer Service Orientation
    Teamwork and Collaboration
    Problem-Solving Skills
    Professional Presentation
    Adaptability
    Food Safety Regulations Knowledge
    Logistics Coordination

    Some tips for your application 🫡

    Understand the Role: Before applying, make sure to thoroughly read the job description for the Porter position at JLL. Understand the key responsibilities and qualifications required, so you can tailor your application accordingly.

    Tailor Your CV: Highlight relevant experience in your CV that aligns with the responsibilities of the Porter role. Emphasise any previous work in hospitality, facilities management, or customer service to showcase your suitability for the position.

    Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific skills that relate to the job, such as your ability to manage logistics, maintain high standards of cleanliness, and provide excellent customer service.

    Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail, which is crucial for the Porter role.

    How to prepare for a job interview at JLL

    ✨Showcase Your Hospitality Skills

    As a Porter, your role revolves around delivering exceptional hospitality. Be prepared to discuss your previous experiences in customer service and how you ensure guests feel welcomed and valued.

    ✨Demonstrate Attention to Detail

    The job requires a keen eye for detail, especially when it comes to food safety and presentation. Share examples of how you've maintained high standards in your previous roles, particularly in catering or event support.

    ✨Highlight Your Teamwork Abilities

    Collaboration is key in this role. Be ready to talk about how you've worked effectively with different teams in the past, and how you can contribute to a positive working environment at JLL.

    ✨Prepare for Scenario-Based Questions

    Expect questions that assess your problem-solving skills and ability to handle unexpected situations. Think of specific instances where you've successfully managed challenges in a fast-paced environment.

    Porter
    JLL
    Location: London
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    J
    • Porter

      London
      Full-Time
      24000 - 36000 £ / year (est.)
    • J

      JLL

      5000+
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