Engineering Manager / Scrum Manager, Home Based in Poplar

Join JLL's dynamic team serving one of the world's largest banking and financial services organisations with a network spanning more than 50 countries and territories. This is an outstanding opportunity to work alongside industry experts that help shape the future of workplace strategy for a globally recognised institution.

A key aspect of this role is to work hand in hand with the wider workspace team to deliver a resilient and consistent engineering service that supports the wider team goal of delivering an excellent workplace experience to our clients, colleagues, and their guests. The role will be expected to motivate and inspire a shift team, being able to communicate a vision and translate that into operational deliverables.

They will also need to be able to communicate with stakeholders, updating them on technical issues in a way they can understand, optimising and managing integrated smart building systems and networks to enhance operational efficiency, sustainability, and occupier comfort. Leveraging analytics to monitor, analyse, and improve building automation, energy management, and business resilience via interconnected systems. Identify performance and data gaps, implement solutions, and drive innovation in building operations.

• Responsible for building and encouraging an environment that supports teamwork, co-operation, service and performance excellence, and personal success on their shift.
• Manage the Workspace Engineering Technicians proactively, setting clear objectives, and supporting them to achieve those goals.
• Communicating the account vision and purpose and translating it into deliverables and tangible ways to demonstrate their contribution.
• To provide coaching/mentoring for their direct reports and guide them to develop their own development plans and to review and measure their performance regularly.

• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators.
• Operate all systems within the buildings in a competent, effective, and efficient manner (including HV operations where required).
• Ensure regular plant inspections, works inspections, and audits are carried out to drive operational excellence across the site.
• Provide training where necessary to ensure Technicians are familiar and comfortable.
• Ensure the application and adherence to the accounts Risk & Safety work practices to mitigate the risk of services interruption to clients' operation.
• Coordinate, manage, and oversee vendors to perform a wide range of workplace-related services when working on site.
• Work with the wider team to identify opportunities to improve technical service delivery across the account to benefit the workplace service experience for all.
• Strive for Continuous Improvement, to identify and implement service enhancements and adaptations.
• Lead and supervise a team of smart building technicians during designated shifts.
• Monitor building automation systems (BAS), IoT devices, and integrated technology platforms.
• Respond to and troubleshoot technical issues with building systems including HVAC, lighting, security, and other connected infrastructure.
• Coordinate preventative maintenance schedules and emergency repairs.
• Serve as primary point of contact for tenants, vendors, and stakeholders during shift hours.
• Analyse building performance data to identify optimisation opportunities.
• Document and report on shift activities, system performance, and maintenance requirements.
• Ensure compliance with safety protocols, building codes, and operational standards.
• Train team members on new technologies and best practices.
• Participate in emergency response procedures and drills.

• HV/LV authorised person AP15 - Refresher training can be provided.
• Current Edition IEE: Wiring and Installation Regulations or equivalent.
• Mechanical engineering qualification HNC & HND in an engineering discipline.
• Confined Authorised person - Refresher training can be provided.
• Mechanical Pressure authorised person - Refresher training can be provided.
• IOSH.
• Strategic systems definition, development, and delivery.
• Smart Building experience.
• Working knowledge of DDC controls, IP networks, and IoT device management.
• A highlight self-motivated individual and able to anticipate customers' needs.
• Able to demonstrate a proven track record of leading and inspiring teams within a fast-paced service delivery environment, with the acumen to manage performance of the engineering team.
• Experienced in client relationship management.
• Able to demonstrate previous experience of identifying and improving customer experience through collaboration with key stakeholders.
• The ability to learn technical skills quickly and at the right level to lead a team of technical experts.
• Able to demonstrate strong presentation, interaction, and written & verbal communication skills with a wide range of clients and stakeholders.
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Experience in identifying and implementing continuous improvement initiatives.
• Knowledge of vendor management for specialised services.

• City & Guilds Level 3 NVQ in electrical/mechanical discipline.
• Has worked within a Critical Engineering Facility.
• Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring systems.
• Be a proactive communicator with all key stakeholders and influencers within JLL and client.
• Support the strategic vision of the JLL contract journey.
• Liaising with the team and other key stakeholders ensuring they are fully informed about operational updates, processes, and account-wide objectives so that they feel part of the wider account team.
• Ensure management data is recorded and submitted via the monthly static operations report (SOR).
• Be a leading role working with business stakeholders to ensure that a community feel is present and visible across the building.
• Champion the Engineering management team, supporting them in their day-to-day operations in delivering the agreed 6 non-negotiables: Customer Experience, Community, Workplace, Relationships, Business Insight & CRE Insight.
• Challenge the status quo and be prepared to change processes and procedures to improve building and facilities management.
• Proactive management, through improving speed to execute, hitting planned and reactive SLAs and increased customer satisfaction.
• Be Safe Aware - carry out audits and inspections in line with JLL business management systems and standard processes and ensure the actions database is updated on a regular basis.