At a Glance
- Tasks: Manage performance data and drive improvements for a prestigious public sector contract.
- Company: Join JLL, a leading global real estate firm committed to inclusivity and innovation.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Be part of a dynamic team that values diversity and empowers you to thrive.
- Why this job: Shape the future of real estate while making a meaningful impact in your community.
- Qualifications: Strong analytical skills and experience in performance management or data analysis.
The predicted salary is between 50000 - 60000 £ per year.
This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Position Overview - Performance, Data, and Technical Manager
Manage the contract performance of self-delivered (subcontracted service desk JLL) and subcontracted works (GPA appointed suppliers and their system performance) while supporting category SRM's. You will support the production, collation and dissemination of management system performance data relating to the delivery of FM services to a public sector client working closely with the Business Insight team. Drive performance of supply chain through regular interaction on data performance providing Account Director key insights into supplier barriers to KPI achievement. Main point of contact for performance, training (system related) for GPA wider supply chain during mobilisation of towers.
This role is a member of the management team for a prestigious public sector contract. The Performance & Data Lead is responsible for:
- Delivering exceptional services to our high-profile client
- Managing supply chain partner (service desk) to ensure continual Contract performance
- Providing key industry insights to clients on performance matters relating to the supply chain tower performance
- Working closely with the GPA client on improvements and refinement of the Planon System becoming integrated into their decision making and team
- Being the key link between GPA solution team and the wider JLL (BI/Data and JLLT) for innovation and tech investment
- Providing and articulating reports/data in a way that workplace can quickly identify where action is required
- Analysing report outputs and interpreting data to identify trends and anomalies
- Providing a professional performance & systems capability to support GPA's operational delivery
Responsibilities:
- To own the supplier onboarding/mobilisation of GPA suppliers in relation to data and management flow through rigorous information management
- To conduct monitoring, management and control of performance outputs of the service
- Undertake regular detailed analysis of service desk supplier and the GPA supplier
- Support the Account by presenting report data at monthly operational management meetings understanding the source data, and the issues affecting any anomalies
- Provide direct support for Senior Managers in production of monthly performance reports
- Be the link between JLL data, tech and sustainability and the GPA in terms of report and data requests as well as improvements/innovation
- Play an active role in helping the contract meet its service targets
- Assist in the development of an innovative and customer focused approach to continuous service development and improvement that responds to the needs and aspirations of the Client and Customers
- Support change management through greater efficiency in the business
Technical Competencies:
- Good numeric, mathematical and statistical skills
- Excellent IT analytical skills and ability to interpret data
- Business Management Systems background in an FM environment
- Senior practitioner of FM service delivery, across the entire TFM spectrum
- Outstanding communication skills, able to influence at all levels
- Demonstrable CAFM knowledge, system driven and a love for data
- Ability to obtain Security clearance to SC level is required (role dependent on successful achievement of SC)
Behavioral Competencies:
- Able to deliver to deadlines
- Able to think clearly, analytically and strategically
- Sets and maintains very high standards of delivery - attention to detail essential
- Able to take an overview while still getting the detail right
- Proven ability to deliver on promises
- Effectively manages performance, provides regular and constructive feedback
- Enables others to excel
- Driven to complete tasks above expectations
- Diligent, professional and flexible
- High degree of self-motivation and dedication to achieving excellence
Location: On-site - Birmingham, GBR
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
Performance, Data, and Technology Manager employer: JLL
At JLL, we pride ourselves on being an inclusive employer that champions diversity and empowers our employees to thrive in their careers. Located in Birmingham, our vibrant work culture fosters collaboration and innovation, providing ample opportunities for professional growth while delivering exceptional services to high-profile clients. Join us to be part of a team that is shaping the future of real estate and making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Performance, Data, and Technology Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at JLL on LinkedIn. Ask them about their experiences and any tips they might have for landing the Performance, Data, and Technology Manager role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by diving deep into JLL's values and recent projects. Show us that you’re not just another candidate; you’re genuinely interested in how JLL is shaping the future of real estate. Tailor your answers to reflect how your skills align with their mission.
✨Tip Number 3
Practice your data storytelling! Since this role involves interpreting and presenting performance data, make sure you can explain complex data insights in a simple way. Use examples from your past experiences to demonstrate your analytical skills and how they can benefit JLL.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows that you’re serious about joining the JLL team. Let’s get you on board!
We think you need these skills to ace Performance, Data, and Technology Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Performance, Data, and Technology Manager role. We want to see how you can shape a brighter way at JLL!
Showcase Your Data Skills:Since this role involves a lot of data analysis, don’t forget to mention any relevant experience you have with data interpretation and reporting. We love seeing candidates who can turn numbers into insights!
Be Authentic:Don’t be shy about sharing your unique experiences and perspectives. At JLL, we value diversity and want to know what makes you, well, you! Let your personality shine through in your application.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our official website. It’s the easiest way for us to review your application and get to know you better!
How to prepare for a job interview at JLL
✨Know Your Data
As a Performance, Data, and Technology Manager, you'll be dealing with a lot of data. Brush up on your analytical skills and be prepared to discuss how you've used data to drive performance in previous roles. Bring examples of reports or analyses you've conducted that led to actionable insights.
✨Understand the Role
Make sure you fully understand the responsibilities outlined in the job description. Be ready to explain how your experience aligns with managing supply chain performance and working with systems like Planon. This shows you're not just interested in the role, but that you’re genuinely prepared for it.
✨Showcase Your Communication Skills
Outstanding communication is key for this position. Prepare to demonstrate how you've effectively communicated complex data insights to various stakeholders. Think of specific instances where your communication made a difference in project outcomes or team performance.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. For instance, they might ask how you'd handle a supplier failing to meet KPIs. Prepare by thinking through potential challenges in performance management and how you would address them, showcasing your strategic thinking.
