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- Tasks: Support employee relations and enhance the employee experience at JLL.
- Company: Join JLL, a global leader in real estate shaping a better world.
- Benefits: Enjoy flexible working, professional growth opportunities, and personalised benefits.
- Why this job: Be part of a diverse culture that values inclusion and personal development.
- Qualifications: Bachelor's degree or equivalent experience in HR or related fields required.
- Other info: This is a 6-month fixed-term contract based in London, office 3 times a week.
The predicted salary is between 28800 - 43200 ÂŁ per year.
People Experience Advisor (ER Case Management)
Join to apply for the People Experience Advisor (ER Case Management) role at JLL
People Experience Advisor (ER Case Management)
Join to apply for the People Experience Advisor (ER Case Management) role at JLL
JLL Supports The Whole You, Personally And Professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Key Accountabilities
Functional Knowledge
- Act as local delivery expert of JLL’s global HR strategy, ensuring that local policies and practices are in line with Global HR strategy
- Proactively anticipate opportunities or issues and develop innovative solutions to address the opportunities at the root cause with intention to arrive at sustainable solutions
- Drive pro-active engagement from the business on employee relations matters – minimising future business risk
- Focus on prompt service delivery, both setting and delivering on SLA response rates to queries
- Utilise technology to advance employee relations metrics for socialisation with People Partners and the wider PXP community
- Develop efficiencies and an infrastructure that supports line managers on the self-delivery of all employee relation matters i.e through training, guides, and sharing of best practice
- Enable an exceptional employee experience during moments that matter through the service provided by UK HR Advisory
- Contribute towards a culture of inclusion which celebrates our employee diversity and promotes employee belonging
- Participate in projects with other COE’s on process improvements impacting business results
- Manage various degrees of complex employee relations situations in partnership with JLL’s Employee Relations team – for high risk or litigious matters
- Provide consultation to business stakeholders through coaching, training and advisory support
- Lead the integration and embed transferring populations under TUPE, with both precision and great focus on employee experience
- Cultivate strong meaningful relationships with both local employees and People Partners to build trust as their primary touchpoint “on the ground”
Business Expertise
- Experience of delivering HR and Operational activity within a complex organization, with an expertise in employee relations
- Strong background in technology and how this can be leveraged to support organization efficiency
- Team player who can leverage business strategy to effectively support local programs
Skills & Competencies
Leadership
- Drive the growth of the workforce on the ground, serving as a local HR professional
- Skilled facilitator, who can lead local and regional employee events, programs, etc.
Problem Solving
- Ability to adjust styles of communicating to varying situations to ensure an inclusive environment
- A passion to work with people across a variety of backgrounds teaching and learning from people across the organization
- Excellent organizational skills with a starter finisher mentality with acute attention to detail
Interpersonal Skills
- Ability to adjust styles of communication to varying situations to effectively communicate with a diverse array of stakeholders
- Ability to cultivate robust and meaningful relationships to serve as a trusted HR expert to employees and managers
- An appetite for exceeding expectations within the business
Qualifications / Experience / Education
- Bachelor\’s degree or equivalent experience (e.g., CIPD Accreditation, BS in human resources, business administration or vocational apprenticeship in a related discipline)
- Experience working in a remote, matrixed, and geographically distributed organization.
- Skilled team player who is able to communicate their thoughts clearly and effectively
- London based, office 3 times per week
Scope of Role
- UK only
- Circa 5000 UK based employees
- Collaboration with EMEA based colleagues
Systems Used
- Workday
- ITrent
- Microsoft Suite
- PeopleSoft
- Tableu
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7399 5010 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
About JLL –
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Human Resources
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People Experience Advisor (ER Case Management) - 6 month FTC employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land People Experience Advisor (ER Case Management) - 6 month FTC
✨Tip Number 1
Familiarise yourself with JLL's global HR strategy and how it aligns with local practices. Understanding their approach will help you demonstrate your ability to act as a local delivery expert during interviews.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've proactively addressed employee relations issues in the past. This will highlight your capability to develop innovative solutions, which is crucial for this role.
✨Tip Number 3
Network with current or former JLL employees on platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, giving you an edge in your application process.
✨Tip Number 4
Prepare to discuss how you would leverage technology to enhance employee relations metrics. Being able to articulate your ideas on using tools like Workday or PeopleSoft will show your readiness to contribute effectively from day one.
We think you need these skills to ace People Experience Advisor (ER Case Management) - 6 month FTC
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in employee relations and HR activities. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for employee experience and how your background aligns with JLL's values. Mention specific examples of how you've successfully managed employee relations in the past.
Showcase Relevant Skills: Emphasise your problem-solving abilities and interpersonal skills in your application. Provide examples of how you've effectively communicated with diverse stakeholders and resolved complex HR issues.
Highlight Continuous Learning: Mention any relevant qualifications or training, such as CIPD accreditation or workshops related to HR practices. This shows your commitment to professional growth and staying updated in the field.
How to prepare for a job interview at JLL
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a People Experience Advisor, especially in ER Case Management. Familiarise yourself with JLL's HR strategy and how it aligns with local practices, as this will show your commitment to the role.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples where you've successfully navigated complex employee relations situations. Highlight your ability to develop innovative solutions and how you've minimised business risks in previous roles.
✨Emphasise Communication Skills
As a People Experience Advisor, you'll need to communicate effectively with diverse stakeholders. Practice articulating your thoughts clearly and adjusting your communication style to suit different audiences, which is crucial for building trust.
✨Demonstrate Your Passion for Inclusion
JLL values a culture of inclusion and diversity. Be ready to share your experiences in promoting an inclusive environment and how you can contribute to fostering belonging among employees in the workplace.
