At a Glance
- Tasks: Lead weekend operations at a vibrant shopping centre, ensuring compliance and service excellence.
- Company: Join JLL, a leader in property management with a focus on innovation and teamwork.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for training and career growth.
- Other info: Be part of a supportive team that values your input and fosters professional development.
- Why this job: Make a real impact by enhancing customer experiences and ensuring safety in a dynamic environment.
- Qualifications: Strong communication skills and a willingness to learn; experience in operations is a plus.
The predicted salary is between 30000 - 40000 £ per year.
The Operations Duty Manager – Weekends – will provide essential compliance and operational support as part of the JLL centre management team, taking ownership of specific projects and coordinating and implementing effective operational procedures to maintain the Shopping Centre, with a clear focus on ensuring asset performance through the delivery of H&S compliance and service partner management.
Relationships:
- Reports to: Centre Manager.
- Responsibility: Supervising the on-site operational management of service partners monitoring, retail partner engagement; liaison with internal & external stakeholders including the client and other support services partners (where appropriate).
Key and General Responsibilities:
- Under instructions from the Centre Manager, ensure that all periodic reporting to the other members of the Centre Management team is conducted on a regular basis in an agreed professional manner.
- Be an effective supporter and facilitator of Victoria Place Customer Services policies.
- Update 'JLL PM' property management systems (where applicable).
- Produce reports, memos, emails and other communications as requested from the Centre Manager.
- Ensure all external & internal compliance and management reports are updated and maintained with information regularly and distributed accordingly.
- H&S compliance records/processes are administered correctly and within time frames.
- Oversee operational and facilities management for the Shopping Centre during weekend periods and review opportunities for service efficiency.
- Where required, liaise with JLL's wider helpdesk and IFM team.
- Further develop and ensure compliance with the Shopping Centre emergency planning and business continuity plan, reviewing and updating as necessary to ensure optimum effectiveness.
- Assist in managing the Shopping Centre scenario-based training to continuously improve Emergency Preparedness.
- Ensure compliance with the managing agent's Working Practices Manual where applicable.
- Oversee Service Partners to complete all accident and incident reporting.
- Motivate Service Partners to achieve required KPI standards.
The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Operational Reporting:
- Take ownership and responsibility for inspecting front-of-house (FoH) and back-of-house (BoH) areas.
- To be supportive and provide essential input into JLL and Centre reports.
- Assist the broader centre management team in monitoring marketing or commercialisation activity.
- Undertake regular liaison with Retail Partners.
- Ensure all H&S and Environmental statutory and the managing agent's best practice procedures and systems are complied with.
- Supervisory oversight of the contracted service teams during the period, through their managers, in particular contracts associated with Soft Services, Hard Services and Vertical Transportation.
- Willingness and ability to learn on the job, keen to undertake training and career development through mandatory training and other essential E-learning packages within approved time scales.
Operations Duty Manager employer: JLL
As an Operations Duty Manager at JLL, you will thrive in a dynamic work environment that prioritises employee growth and development. Our commitment to health and safety compliance, coupled with a supportive team culture, ensures that you can make a meaningful impact while enjoying the benefits of flexible working hours and comprehensive training opportunities. Join us at Victoria Place, where your contributions are valued, and you can advance your career in a vibrant shopping centre setting.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Duty Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at JLL or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching common questions for Operations Duty Manager roles. Think about how your past experiences align with the responsibilities listed in the job description, and be ready to share specific examples.
✨Tip Number 3
Showcase your skills during the interview! Be sure to highlight your experience with compliance, operational procedures, and stakeholder management. Use real-life scenarios to demonstrate how you’ve successfully handled similar situations.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
We think you need these skills to ace Operations Duty Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Duty Manager role. Highlight your experience in compliance, operational support, and any relevant project management skills. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of your past experiences that align with the responsibilities mentioned in the job description. Let your personality shine through!
Showcase Your Communication Skills:Since you'll be liaising with various stakeholders, it's crucial to demonstrate your communication skills. Use clear and concise language in your application, and make sure to proofread for any errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and we can get back to you quicker. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at JLL
✨Know Your Compliance Basics
Make sure you brush up on health and safety compliance regulations relevant to shopping centres. Being able to discuss these confidently will show that you understand the core responsibilities of the Operations Duty Manager role.
✨Showcase Your Project Management Skills
Prepare examples of past projects where you've taken ownership and implemented operational procedures. Highlight how you coordinated with various stakeholders, as this is crucial for the role.
✨Engage with Service Partners
Think about how you’ve successfully managed relationships with service partners in previous roles. Be ready to share specific instances where you motivated teams to meet KPIs or improved service efficiency.
✨Demonstrate Flexibility and Learning Attitude
Since the role requires flexibility in hours and a willingness to learn, be prepared to discuss how you've adapted to changing situations in the past and your eagerness to undertake training and development opportunities.
