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- Tasks: Lead technical operations and hard services delivery for diverse clients.
- Company: Join JLL, a leader in real estate and technology innovation.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Why this job: Shape the future of real estate while driving operational excellence.
- Qualifications: 10+ years in facilities management and strong team leadership skills.
- Other info: Dynamic role with opportunities to make a real impact.
The predicted salary is between 72000 - 108000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Position Overview
JLL Workplace Management seeks an experienced Operations Director to lead technical operations and hard services delivery across our diverse client portfolio. This senior leadership role requires a proven track record in facilities management, technical systems oversight, and team leadership within complex commercial environments. The successful candidate will drive operational excellence, client satisfaction, and business growth while managing multi-disciplinary engineering and technical services teams.
Key Responsibilities
- Strategic Leadership
- Drive the strategic direction of hard services operations across assigned portfolio, ensuring alignment with JLL’s service delivery standards and client objectives.
- Develop and execute business plans that expand service offerings and strengthen client relationships.
- Lead pursuit activities for new business opportunities, providing technical expertise and operational insights during client presentations and proposal development.
- Team Leadership & Development
- Lead and develop a high-performing team of operational managers and support staff (circa 250).
- Financial Performance & Budget Management
- Develop and manage annual operating budgets, ensuring cost-effective service delivery while maintaining quality standards.
- Monitor key performance indicators including maintenance costs, and client satisfaction scores.
- Drive cost optimisation initiatives and negotiate vendor contracts to maximise value for clients.
- Client Relationship Management
- Serve as primary technical liaison for C-level executives and facilities leadership at key client accounts.
- Conduct regular business reviews, present operational metrics, and develop improvement plans based on client feedback.
- Respond to escalated technical issues and ensure prompt resolution of service concerns.
Required Qualifications
- Minimum 10 years of progressive leadership experience in facilities management, building operations, or technical services management.
- At least 5 years managing teams of technical professionals across multiple locations.
- Demonstrated experience with commercial office buildings, industrial facilities, or mission-critical environments.
- Extensive experience in facilities management or property services, with proven leadership in managing large accounts.
- Experience in stakeholder management at senior/executive level.
- Relevant industry qualifications (e.g., BIFM, IWFM, RICS).
- Proven ability to lead and develop teams in a multi-site environment.
- Excellent communication, negotiation, and presentation skills.
Technical Expertise
- Deep knowledge of HVAC systems, electrical distribution, plumbing, fire safety, and building automation systems.
- Proficiency with CMMS platforms and building management systems.
- Understanding of capital project management.
Leadership & Business Skills
- Proven track record of P&L responsibility and budget management.
- Strong analytical and problem-solving capabilities with experience using data to drive operational decisions.
- Excellent communication and presentation skills with ability to interact effectively with senior executives.
- Experience in client-facing roles within service provider organisations.
Location: On-site – London, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
Operations Director (Divisional Director) employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director (Divisional Director)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching JLL and understanding their values and services. Tailor your responses to show how your experience aligns with their mission of shaping a brighter way in real estate.
✨Tip Number 3
Practice your pitch! Be ready to articulate your leadership style and how you've driven operational excellence in previous roles. This will help you stand out as a candidate who can lead teams effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the JLL team and contributing to their vision.
We think you need these skills to ace Operations Director (Divisional Director)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Director role. Highlight your experience in facilities management and team leadership, as these are key for us at JLL. Use specific examples that showcase your achievements and how they align with our values.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share your passion for the role and how your background fits with our mission at JLL. Don’t forget to mention any relevant qualifications and experiences that make you the perfect fit for our team.
Showcase Your Leadership Skills: As an Operations Director, strong leadership is crucial. In your application, emphasise your experience in managing teams and driving operational excellence. We want to see how you've developed high-performing teams and improved client satisfaction in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at JLL
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around HVAC systems, electrical distribution, and building automation. JLL is looking for someone who can demonstrate deep expertise in these areas, so be ready to discuss how you've applied this knowledge in past roles.
✨Showcase Your Leadership Skills
As an Operations Director, you'll need to lead a large team effectively. Prepare examples of how you've developed high-performing teams in the past, and be ready to discuss your approach to team leadership and development. Highlight any experience managing multi-disciplinary teams across various locations.
✨Client Relationship Focus
JLL values strong client relationships, so think about times when you've successfully managed client expectations or resolved escalated issues. Be prepared to share specific examples that showcase your ability to communicate with C-level executives and maintain client satisfaction.
✨Financial Acumen is Key
You'll need to demonstrate your understanding of budget management and financial performance. Prepare to discuss how you've managed operating budgets in the past, including any cost optimisation initiatives you've led. Showing that you can balance quality service delivery with cost-effectiveness will set you apart.
