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- Tasks: Assist in managing operations at The Oracle, ensuring a seamless retail experience.
- Company: Join JLL, a global leader in real estate and investment management, shaping a better future.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a vibrant team impacting millions of visitors and enhancing community identity.
- Qualifications: Previous experience in facilities management or client-facing roles is preferred; strong communication skills are essential.
- Other info: This is a 12-month fixed-term contract role based in Reading.
The predicted salary is between 28800 - 43200 £ per year.
JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Are you an experienced operations professional seeking a dynamic role at the heart of Reading\’s retail landscape? The Oracle, a premier shopping, dining, and leisure Destination in the Thames Valley, is looking for a dedicated Assistant Operations Manager to join its vibrant team.
With over 100 shops, restaurants, and leisure facilities, The Oracle is a pivotal hub attracting millions of visitors annually, significantly contributing to the Town\’s economy and identity. This is a unique opportunity to play a crucial role in ensuring the seamless and efficient operation of a bustling retail environment, contributing to an exceptional experience for both tenants and over 13.6 million annual visitors.
This is a 12 month Fixed-Term Contract role.
The Operations Coordinator will assist Operations Manager in the delivery of facilities services to occupiers in one our managed properties to best practice standards defined by JLL and is expected to understand the business objectives of the investment.
Team Structure
The Operation Coordinator will seek direction from the Operations Manager, taking guidance as appropriate and will work closely with a number of teams, including the Destination Director, Service Partners, Supply Chain Management, Sustainability and Surveying.
Key Responsibilities and Deliverables
Facilities Management – Supporting the Operations Manager to:
Ensure we are delivering client KPIs as identified within the agreed MSA (Master Service Agreement).
Assist the Operations Manager in inspiring the teams to fully embrace and deliver Operational Excellence at The Oracle
Set and maintain the highest standard of performance for the administration, operations, and management of the landlords areas at The Oracle.
Proactively contribute towards the Destinations Health, Safety, Security and Environmental performance.
Ensure that on-site management of the The Oracle is undertaken in accordance with JLL\’s policies, processes, and procedures.
Ensure that all Facilities Management systems are kept compliant, up to date and managed effectively (eLogbook\’s, Riskwise).
Ensure all insurers requirements are met and oversee all accident, incident reporting, including insurance and statutory forms and procedures.
Support the Operations Manager in the management of the Service Partners through their managers.
Support the Operations Manager to ensure the delivery of Maintenance, Security and House Keeping provision along with their subcontracted services, ensuring they are managed to the performance standards required.
Support the Operations Manager in maintaining and exercising the Emergency Preparedness documents with Team Oracle.
Organise and co-ordinate fire evacuation and emergency response drills.
Engaging with all other departments and embrace being a part of Team Oracle.
Build and develop Occupier relationships in accordance with the Operations Manager and have regular occupier contact on day-to-day matters. Ensuring relevant information and advice is fed back and logs kept monitoring communications.
Assist with the delivery of operational initiatives across your Destination in close liaison with our service partners and other departments.
Assist in issuing work permits and manage this process at Westquay.
Assist in the management of buildings plant and equipment. Will be responsible for building management systems where appropriate.
Assist in developing and maintaining occupier handbooks.
Assist in the implementation of minor works
Required Qualifications, Skills and Experience
Commercial acumen
Stakeholder management skills and an ability to understand business ideas
Previous experience working for a company within the property industry or from a similar business line, with client facing experience or from a FM background
Supportive in driving operational business change and improvements
Ability to work on own initiative, to listen and willingness to learn.
Ability to demonstrate utmost discretion when dealing with all sensitive and confidential information.
Results and achievement orientated to high standards
Prior experience working in Facilities Management at a supervisory level or above, ideally in a shopping centre environment.
Strong organisation skills and excellent communication skills, both verbal and written
Good administrative and IT skills (Word, Excel and PowerPoint)
Resourceful and driven to achieve results
Knowledge of safety, quality, and cost risks
Preferably IOSH, or working toward IOSH Certification
Location:
On-site –Reading, GBR
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email or call +44 (0 ) to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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Operations Coordinator - Fixed-Term Contract employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator - Fixed-Term Contract
✨Tip Number 1
Familiarise yourself with JLL's values and mission. Understanding how they empower their employees and shape the future of real estate will help you align your responses during interviews, showcasing that you're a good fit for their culture.
✨Tip Number 2
Network with current or former employees of JLL, especially those in operations or facilities management roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that demonstrate your ability to manage operations effectively. Highlight any relevant achievements in facilities management or client-facing roles to show your capability.
✨Tip Number 4
Stay updated on industry trends in facilities management and retail operations. Being knowledgeable about current challenges and innovations can set you apart during discussions and show your commitment to the field.
We think you need these skills to ace Operations Coordinator - Fixed-Term Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations and facilities management. Emphasise any previous roles that involved client-facing responsibilities or working in a retail environment, as these will resonate well with JLL's requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of JLL's mission and values that align with your own. Use examples from your past experiences to demonstrate how you can contribute to operational excellence at The Oracle.
Highlight Relevant Skills: Focus on showcasing skills that are crucial for the Operations Coordinator role, such as stakeholder management, organisational abilities, and communication skills. Provide concrete examples of how you've successfully used these skills in previous positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is essential for the role you're applying for.
How to prepare for a job interview at JLL
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of the Operations Coordinator position. Familiarise yourself with the key tasks mentioned in the job description, such as facilities management and stakeholder engagement, so you can discuss how your experience aligns with these requirements.
✨Showcase Your Experience
Be prepared to share specific examples from your previous roles that demonstrate your skills in operations management, particularly in a retail or facilities management context. Highlight any achievements that showcase your ability to meet KPIs and drive operational excellence.
✨Emphasise Communication Skills
Since the role involves engaging with various stakeholders, it's crucial to demonstrate your strong communication skills. Be ready to discuss how you've effectively communicated with team members, clients, and service partners in past positions, and how this has contributed to successful outcomes.
✨Prepare Questions
At the end of the interview, you'll likely have the opportunity to ask questions. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
