At a Glance
- Tasks: Support operations in a vibrant shopping centre and enhance asset performance.
- Company: Join a leading property management firm with a focus on sustainability.
- Benefits: Gain valuable experience, develop skills, and enjoy a dynamic work environment.
- Other info: Opportunity for growth and learning in a fast-paced retail setting.
- Why this job: Be part of a team that makes a real difference in retail operations.
- Qualifications: Strong organisational skills and a customer-focused attitude are essential.
The predicted salary is between 30000 - 40000 € per year.
Reporting to: Operations Manager – Croydon Estate. The role supports the General Manager and Operations Manager in delivering operational management, improving asset performance through health & safety, service partner management, and budgetary control.
Key Responsibilities
- Assist in implementing and maintaining operational procedures across the shopping centre.
- Support regular centre inspections and liaise with retailers to address issues promptly.
- Help manage service charge budgets and contribute to financial reporting.
- Coordinate with contractors and vendors to ensure service delivery meets JLL's standards.
- Contribute to sustainability initiatives and implement energy‑efficient practices.
- Organise and conduct safety drills and emergency preparedness activities.
- Create and maintain centre management documentation and reports; deputise for the Operations Manager in absence.
- Act as Duty Manager when required.
- Oversee delivery of all operational and facilities management for the asset.
- Ensure compliance with insurers' requirements.
- Liaise with JLL’s wider IFM team.
- Prepare and deliver operational reports as required.
- Develop and enforce centre emergency and business continuity plans.
- Support scenario‑based emergency preparedness training.
- Maintain an updated Occupiers Handbook.
- Provide health and safety and operational inductions for new tenants during shop fit-out or first week.
- Coordinate major works for landlords and help with shop fit‑plan approvals.
- Act in accordance with the managing agent's Working Practices Manual.
- Manage accident and incident reporting, insurance, and statutory procedures.
- Motivate contractors to meet required standards.
- Assist with procurement and invoice coding for service charge.
- Ensure compliance with health, safety and environmental legislation.
- Support tenant relations, fostering good communication and maintaining satisfaction.
- Assist other duties reasonably requested by the General Manager.
Qualifications & Skills
- Strong organisational and time‑management skills.
- Excellent written and verbal communication.
- Proficiency in Microsoft Office Suite.
- Detail‑oriented with problem‑solving ability.
- Ability to work effectively in a fast‑paced retail environment.
- Customer‑service oriented with a positive attitude.
- Prior experience in retail or shopping centre management (preferred).
- Knowledge of retail operations and tenant relations.
- Familiarity with sustainability practices in retail environments.
- Experience with property management software.
- IOSH Managing Safely certification or equivalent.
- Understanding of health and safety regulations in public spaces.
Operations Assistant employer: JLL
As an Operations Assistant at our Croydon Estate, you will thrive in a dynamic work environment that prioritises employee growth and development. We offer a supportive culture that values teamwork and innovation, alongside competitive benefits and opportunities to engage in sustainability initiatives. Join us to make a meaningful impact while enjoying a fulfilling career in retail operations management.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. Show them you’re not just another candidate; demonstrate your passion for operations and how you can contribute to their success.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. It shows your enthusiasm and professionalism, which are key in operations roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Operations Assistant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Assistant role. Highlight your organisational skills and any relevant experience in retail or shopping centre management. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your customer-service orientation and positive attitude!
Showcase Your Communication Skills:Since excellent written and verbal communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t hesitate to show off your problem-solving abilities!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at JLL
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Operations Assistant. Familiarise yourself with operational procedures, health and safety regulations, and budget management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves liaising with retailers and contractors, be prepared to demonstrate your excellent written and verbal communication skills. Think of examples from your past experiences where you successfully resolved issues or improved relationships, as this will highlight your customer-service orientation.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions related to emergency preparedness and operational challenges. Practice how you would handle situations like a safety drill or managing a service charge budget. This will show your problem-solving ability and readiness to act under pressure.
✨Emphasise Your Organisational Skills
As an Operations Assistant, strong organisational and time-management skills are crucial. Be ready to discuss how you've managed multiple tasks in a fast-paced environment before. Use specific examples to illustrate your detail-oriented approach and ability to prioritise effectively.
