At a Glance
- Tasks: Provide top-notch facilities helpdesk support and administrative assistance to the management team.
- Company: Join a leading company focused on exceptional customer service and facilities management.
- Benefits: Competitive salary, professional development opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for growth and teamwork in a fast-paced environment.
- Why this job: Be the go-to person for facilities queries and make a real difference in client satisfaction.
- Qualifications: 3 years of experience in facilities management and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Key Responsibilities
- Provide dedicated facilities helpdesk function, focusing on the highest standard of FM and customer service to the Capital One client.
- Provide administrative support for the FM management team.
- Cover the goods in / mailroom during holidays or sickness.
- Deliver the highest standard of client and customer focus through the facilities helpdesk.
- Provide administrative support to the Facilities Manager / Account Director and client, and support other managers as required.
- Ensure all customer requests are delivered within agreed service levels (meeting room, catering, cleaning, courier mail, and printing requests).
- Assist in compiling data/statistics for the monthly client governance report.
- Assist in preparation of monthly reporting & performance measurement of operational services.
- Acknowledge the role as management office “ambassador”; ensure firm image is reflected through proper telephone and email procedures and quality service.
- Greet guests and visitors to the management office and effectively deal with their concerns in a professional, courteous manner.
- Mail services including business mail, personal mail, and couriers.
- Be the SME for all first line facilities questions or queries, be knowledgeable of services, processes, and agreed completion times.
- Support a team spirit within the guest services team; recognise importance of teamwork in achieving departmental objectives.
- Carry out mailroom/goods-in duties as required.
- Assist in documenting lost property process control and prepare Standard Operating Procedure manuals.
- Coordinate response to more complicated user service requests and assure follow-up.
- Assure compliance with JLL policies, procedures, and standard practices.
- Book training courses for all staff.
- Contribute to overall contract objectives and respond effectively to new directives.
Key Performance Measures
- Compliance with Health and Safety legislation.
- High customer satisfaction survey rating.
- Work order closure within agreed timescales.
Required Experience & Qualifications
- At least 3 years’ experience working in a similar position with a good understanding of FM business.
- Excellent communication and customer service skills.
- Capable of influencing within cross‑functional teams.
- Knowledge of varied PPM & Reactive Management Control Systems (preferred).
- Experience of a helpdesk operation and meeting‑room booking systems.
- Analytical approach to problem solving; ability to influence others to provide solutions.
- PC literate with knowledge of Google applications.
- Desire to develop skills and progress (essential).
- Must be able to work under pressure.
- Must lead by example.
- Knowledge of E1/JDE (advantageous).
- Good working knowledge of G‑Suite (Docs, Sheets, Gmail, Slides, Zoom) and other standard software used by JLL or the client.
Facilities Helpdesk Administrator in Nottingham employer: JLL
At Capital One, we pride ourselves on being an exceptional employer, offering a dynamic work environment that fosters collaboration and professional growth. Our Facilities Helpdesk Administrator role is integral to our commitment to delivering outstanding customer service, with opportunities for skill development and career advancement in a supportive team culture. Located in a vibrant area, we provide a range of benefits that enhance work-life balance, ensuring our employees feel valued and motivated.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Helpdesk Administrator in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Familiarise yourself with their values and how they align with your own. This will help you showcase your customer service skills and demonstrate that you're the perfect fit for their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to refine your answers and boost your confidence. Focus on highlighting your experience in facilities management and your ability to handle customer requests efficiently.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're genuinely interested in joining our team and helps us keep track of your application.
We think you need these skills to ace Facilities Helpdesk Administrator in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Facilities Helpdesk Administrator role. Highlight your experience in facilities management and customer service, and don’t forget to mention any relevant software skills you have, like G-Suite or helpdesk systems.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific examples from your past roles that demonstrate your ability to provide top-notch customer service and support.
Show Off Your Communication Skills:Since this role requires excellent communication, make sure your application reflects that. Use clear, concise language and check for any typos or errors. We want to see that you can communicate effectively, both in writing and verbally!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, you’ll get to see more about what we do at StudySmarter!
How to prepare for a job interview at JLL
✨Know Your Stuff
Make sure you brush up on your facilities management knowledge. Understand the key responsibilities of the role, especially around customer service and helpdesk operations. Familiarise yourself with common systems like PPM and Reactive Management Control Systems, as well as Google applications, so you can speak confidently about your experience.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch customer service, be ready to share examples of how you've handled customer requests in the past. Think of specific situations where you went above and beyond to meet client needs, and be prepared to discuss how you would handle challenging scenarios.
✨Team Spirit is Key
This position requires a strong sense of teamwork. Be prepared to talk about your experiences working in cross-functional teams and how you’ve contributed to achieving team objectives. Highlight any instances where you’ve supported colleagues or helped foster a positive team environment.
✨Prepare for Problem Solving
The ability to analyse problems and provide solutions is crucial. Think of examples where you’ve successfully resolved issues, particularly in a helpdesk or facilities context. Be ready to discuss your analytical approach and how you influence others to implement solutions effectively.
