At a Glance
- Tasks: Ensure quality standards and improve business procedures in Property Management.
- Company: Join JLL, a leading global real estate services provider committed to inclusivity.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Collaborative culture with opportunities for continuous improvement and professional development.
- Why this job: Make a real impact by enhancing service quality and operational excellence.
- Qualifications: Experience in Quality Assurance and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
The Quality Assurance Analyst is responsible for developing, maintaining, and improving business procedures across Property Management to ensure quality standards, regulatory requirements, and operational controls are consistently achieved. Working in partnership with the Quality Assurance Lead, Subject Matter Experts (SMEs), operational teams, the Risk & Compliance team, and the Integrated Management System (IMS) team, the role uses quality assurance methodologies, Root Cause Analysis (RCA), audits, and performance insight to identify improvement opportunities, strengthen controls, and enhance service delivery.
The role supports the delivery of the Quality Assurance Framework and contributes to the organisation's Quality Management System by driving continuous improvement, challenging existing practices, and supporting colleagues to achieve and maintain high standards of quality, compliance, and operational performance across Property Management.
Key Responsibilities- Manage and maintain the Procedure Hub, ensuring procedures remain accurate, controlled, accessible to end users, and aligned with quality, compliance, risk, and governance requirements.
- Partner with SMEs and stakeholders to develop, review, and continuously improve business procedures using quality assurance measurements, Root Cause Analysis (RCA), audit findings, complaints, customer feedback, and operational insight.
- Lead procedure improvement activities, identifying opportunities to enhance service quality, compliance, operational efficiency, client outcomes, and risk controls.
- Conduct quality assurance reviews and internal audits, where required, to assess adherence to procedures, evaluate the effectiveness of controls, and identify areas for improvement.
- Analyse outcomes from audits, reviews, complaints, and quality assurance activities, providing recommendations and working with stakeholders to support the implementation of improvement actions.
- Facilitate workshops, meetings, training, and stakeholder engagement activities to support procedural improvements and the successful implementation of change.
- Support the embedding of new and revised procedures through effective communication, guidance, coaching, and training.
- Work collaboratively with the Risk & Compliance team, the Quality Assurance Lead, IMS team, and operational stakeholders to ensure procedures support regulatory obligations, quality standards, risk management, and business requirements.
- Support the organisation's Quality Management System, including ISO 9001 requirements, audit readiness activities, and the management of corrective and preventative actions.
- Assist with the investigation of complaints, quality issues, risks, and non-conformances, ensuring lessons learned are translated into procedural improvements and strengthened controls.
- Provide advice and recommendations to stakeholders on procedure effectiveness, quality standards, compliance requirements, risk mitigation, and opportunities to improve operational performance.
- Promote a culture of quality, accountability, continuous improvement, and operational excellence across Property Management.
- Experience in Quality Assurance.
- Strong Root Cause Analysis (RCA), analytical, and problem-solving skills.
- Experience developing, reviewing, and improving business procedures and operational controls.
- Experience using quality assurance measurements, audit outcomes, operational data, or business insight to drive continuous improvement.
- Strong stakeholder engagement and relationship management skills.
- Experience facilitating workshops, meetings, audits, reviews, training sessions, or improvement initiatives.
- Excellent written and verbal communication skills.
- Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.
- Ability to influence stakeholders, challenge constructively, and drive positive change.
- Knowledge of ISO 9001 Quality Management Systems.
- Internal auditing experience or qualification.
- Knowledge of quality assurance frameworks and continuous improvement methodologies.
- Experience supporting complaint management, corrective actions, and business improvement initiatives.
- Client and quality focused.
- Collaborative and consultative in approach.
- Analytical, objective, and evidence driven.
- Proactive and solutions focused.
- Confident in challenging existing practices and influencing positive change.
- Adaptable and resilient, with the ability to manage competing priorities.
- Takes ownership and accountability for delivering high-quality outcomes.
- Committed to continuous improvement and operational excellence.
- Builds effective relationships and works collaboratively with stakeholders at all levels.
Location: On-site - Norfolk, GBR
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
Quality Assurance Analyst in Norfolk employer: JLL
At JLL, we pride ourselves on being an inclusive employer that fosters a culture of collaboration and continuous improvement. Our Norfolk location offers a supportive environment where Quality Assurance Analysts can thrive, with ample opportunities for professional growth and development. Join us to be part of a team that is dedicated to shaping the future of real estate while upholding the highest standards of quality and compliance.
StudySmarter Expert Advice🤫
We think this is how you could land Quality Assurance Analyst in Norfolk
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at JLL. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by practising common questions related to quality assurance. Think about your past experiences and how they align with the role. We want you to shine!
✨Tip Number 3
Show off your skills! If you have any relevant projects or case studies, bring them to the table during interviews. It’s a great way to demonstrate your expertise and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the JLL team.
We think you need these skills to ace Quality Assurance Analyst in Norfolk
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in Quality Assurance. Use keywords from the job description to show that you understand what JLL is looking for.
Showcase Your Skills:Don’t just list your skills; provide examples of how you've used them in past roles. Whether it’s Root Cause Analysis or stakeholder engagement, we want to see how you’ve made a difference.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at JLL
✨Know Your Quality Assurance Basics
Before heading into the interview, brush up on your quality assurance methodologies and Root Cause Analysis (RCA). Be ready to discuss how you've applied these in past roles, as this will show your understanding of the key responsibilities of the Quality Assurance Analyst position.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your analytical and problem-solving skills. Think of specific situations where you identified issues and implemented solutions, especially in relation to improving business procedures or operational controls. This will demonstrate your proactive approach to quality management.
✨Engage with Stakeholders
Since stakeholder engagement is crucial for this role, come prepared with examples of how you've successfully collaborated with different teams. Discuss any workshops or training sessions you've facilitated, and how you managed to influence positive change through effective communication.
✨Emphasise Continuous Improvement
JLL values a culture of continuous improvement, so be ready to talk about how you've contributed to this in previous roles. Share specific instances where you've driven improvements based on audit findings or customer feedback, and how you supported colleagues in maintaining high standards of quality.
