Head of Financial Management in Norfolk

This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

We are looking for a Head of Financial Management for our UK Property Management business line.

About Client Financial Management

The Financial Management function is responsible for the delivery of all financial management activity undertaken for our clients within the JLL Property Management (PM) business. The function comprises five core teams, each providing critical services to our clients and our business:

• Accounts Receivable
• Treasury & Control
• Accounts Payable
• Property Accounting, including Fund Accounting
• Supplier Engagement Team

The primary focus of the services is for the UK Property Management business, but the teams also support the broader EMEA Property Management business, most notably in Ireland. The role will have direct line management responsibility for the UK colleagues listed above.

These teams deliver all financial accounting and operational services for our clients, including collection of income due from occupiers, payment and reconciliation of service charges, treasury management, fund administration, supplier payment and engagement, and all associated financial accounting activity.

Role Purpose

As Head of Financial Management, you will lead and develop the five financial management teams, driving operational excellence and continuous improvement whilst creating a thriving culture of accountability and professional excellence. Your leadership will be visible, purposeful, and values-driven, setting the tone for a culture of integrity, service excellence, and sustainable performance improvement.

Responsibilities

• Lead and manage all five financial management teams to deliver consistent, high-quality service across UK and JBS operations.
• Drive excellent operational performance and efficiency, establishing strong controls and ensuring adherence to regulatory and compliance requirements.
• Provide direction and support to manage allocation of resources, performance and competing priorities.
• Collaborate with our Client Relationship teams to ensure the delivery of a high-quality financial management service.
• Lead transformation and continuous improvement initiatives across all teams.
• Establish clear accountability, communication protocols, and service level expectations with JBS leadership.
• Be a visible, approachable leader across all five teams and the wider office.
• Manage and monitor the financial performance of all Financial Management teams.
• Ensure that statutory and legislative requirements are satisfied for the company and its clients.

Sound like you? The successful candidate will have/be:

• Degree-level and/or professional qualifications (ACA/ACCA/CIMA or equivalent).
• Proven track record of building, running and scaling best-in-class shared service centres.
• Strong experience in managing and leading teams across multiple locations.
• Proven experience driving transformation, process improvement and technology implementation.
• Self-motivated with a history of delivering under pressure.
• High-level influencing and stakeholder management skills.
• Strong technology knowledge and demonstrated ability to apply technology to drive effective operating environments.
• Excellent written and verbal communication skills.
• A visible and authentic leader who leads by example.
• Comfortable with domestic and international travel as required.

Location: On-site - Norfolk, GBR

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements.