At a Glance
- Tasks: Maximise collections and engage with clients to meet KPI targets.
- Company: Join JLL, a leading global real estate firm committed to inclusivity.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Dynamic team culture with opportunities for continuous improvement.
- Why this job: Shape the future of real estate while making meaningful connections.
- Qualifications: Experience in collections management and strong communication skills.
The predicted salary is between 27000 - 33000 £ per year.
This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Collections Management
The role focuses on maximizing collections through effective engagement techniques while meeting client-established KPI targets. This includes monitoring payment behaviours, prioritising outreach to delinquent accounts, and implementing collection strategies developed through stakeholder consultation. When necessary, the position involves coordinating with enforcement agents and solicitors, serving as the primary liaison between these external parties and clients.
Cash Management and Reconciliation
A significant portion of the work involves minimising unallocated and unmatched cash by identifying payment sources, updating the UNO dashboard, and providing allocation details to facilitate proper posting. The role requires complex account reconciliations to establish accurate balances and collaborative work with treasury and the broader AR function to achieve cash targets.
Stakeholder Communication
The position requires leading regular meetings with both internal teams and external clients to discuss arrears status and collection strategies. Following these meetings, the specialist initiates actions with supporting functions like JBS, monitors progress, and reports outcomes at subsequent meetings. Maintaining current tenant contact information in systems ensures effective communication channels.
Reporting and Compliance
Monthly and quarterly report preparation for internal and external stakeholders forms a key deliverable, with emphasis on accurate arrears reporting and management information. All activities must align with best practice guidelines and ISAE-audited processes to ensure consistency and compliance across the organization.
Team Collaboration
Active participation in team and department meetings (preferably face-to-face) contributes to knowledge sharing and continuous improvement initiatives aimed at enhancing both occupier and client experiences. This role requires balancing relationship management with analytical rigor, combining customer service orientation with firm collection practices to protect client interests while maintaining professional occupier relationships.
Location: On-site - Norfolk, GBR
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
AR Analyst in Norfolk employer: JLL
At JLL, we pride ourselves on being an excellent employer that fosters innovation and collaboration in the dynamic field of workplace management. Our inclusive work culture encourages professional growth through diverse projects and networking opportunities, making it an ideal environment for those looking to advance their careers while contributing to impactful initiatives. Located in a vibrant area, our team enjoys not only competitive benefits but also the chance to be part of transformative projects with leading businesses worldwide.
