At a Glance
- Tasks: Deliver an exceptional workplace experience and coordinate facilities services daily.
- Company: Join a dynamic team focused on creating a positive work environment.
- Benefits: Competitive salary, training opportunities, and a vibrant workplace culture.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be the face of the business and make a real impact on workplace satisfaction.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
To deliver exceptional workplace experience, coordinate facilities services and ensure the smooth operation of day-to-day hard and soft FM activities. This role acts as the first point of contact for building users, providing proactive, service-focused support and supporting compliance, comfort, and operational efficiency across the site.
The Workplace Experience Coordinator plays a key role in maintaining high standards in workplace services, supporting audits and safety, fostering strong supplier and stakeholder relationships, and contributing to a positive, safe and well-maintained environment for all occupants.
- Serves as the face of the business, acting as the first point of contact for clients, stakeholders, and staff when they enter the office.
- Support the WEM with gaining information required for quotes and other activities (e.g. capex planning), as required.
- Ensure Planned Preventative Maintenance (PPM) activities are carried out onsite in accordance with schedules and elevate any issues to WEM.
- Manage subcontractors onsite in accordance with the Contractor Management Procedure.
- Raise and track reactive maintenance tasks through the Helpdesk system, following up to ensure timely resolution.
- Coordinate car park and meeting room bookings, setups, hospitality, AV support.
- Complete meeting room setups, arranging rooms as per the specification for each meeting, including operating a partition wall as needed.
- Support with on-site audits and the closure of audit actions.
- Maintain and regularly update site folders and compliance documentation.
- Ensure any risks identified related to the location are raised to the WEM and captured on the risk register.
- Manage mail and deliveries as required.
- Manage stationary and catering orders and handle deliveries on arrival.
- Build positive relationships with service providers and local client teams.
- Act as local QSHE Champion for location(s). Ensure all accidents, incidents and hazard observations are reported and noticeboards are kept up to date with relevant information.
- Coordinate communications to building users relating to FM activities and updates.
- Be the visible and approachable 'go-to' for all things workplace; embody a concierge-level service mindset.
- Act on customer feedback about the workplace and services.
- Conduct daily walkthroughs of the space to proactively identify issues or improvements.
- Manage visitors and support with site inductions as required.
- Conduct or support QSHE inspections as required, including Monthly Workplace Inspections.
- Act as a Fire Warden and First Aider for the location (training will be provided).
- Represent the Facilities & Workplace team in a professional, service-oriented manner.
- Maintain internal plants and coordinate with service providers to ensure healthy workplace greenery.
- Attend and contribute to Tenants meetings ensuring minutes are captured and distributed in accordance with process, as required.
Facilities & Workplace Experience Lead in Milton Keynes employer: JLL
As a Facilities & Workplace Experience Lead, you will thrive in a dynamic and supportive environment that prioritises employee well-being and professional growth. Our company fosters a culture of collaboration and excellence, offering comprehensive training and development opportunities to enhance your skills while ensuring a safe and welcoming workplace for all. With a focus on service excellence and strong relationships, we empower our employees to make a meaningful impact every day.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities & Workplace Experience Lead in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Be the face of your application! When you get the chance, show up in person at the company or event. A friendly smile and a confident introduction can make a lasting impression. Remember, we’re all about that proactive, service-focused support!
✨Tip Number 3
Prepare for interviews by researching the company culture and values. Tailor your responses to reflect how you can contribute to a positive workplace experience. We want to see how you embody that concierge-level service mindset!
✨Tip Number 4
Follow up after interviews with a thank-you note. It shows appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role and how you can support compliance and operational efficiency.
We think you need these skills to ace Facilities & Workplace Experience Lead in Milton Keynes
Some tips for your application 🫡
Show Your Service Mindset:When writing your application, make sure to highlight your service-focused approach. We want to see how you can embody that concierge-level service mindset right from the start!
Be Proactive:Demonstrate your proactive nature in your application. Share examples of how you've identified issues or improvements in previous roles, just like we do with our daily walkthroughs.
Highlight Relationship Building:We value strong relationships with stakeholders and service providers. Make sure to include any experiences where you've successfully built and maintained these connections in your application.
Tailor Your Application:Don’t forget to tailor your application to the role! Use the job description as a guide to showcase your relevant skills and experiences. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at JLL
✨Know Your Workplace Experience
Familiarise yourself with the key responsibilities of the Facilities & Workplace Experience Lead role. Be ready to discuss how you can enhance workplace services and create a positive environment for all occupants. Think about specific examples from your past experiences that demonstrate your ability to manage facilities and improve user satisfaction.
✨Showcase Your Service Mindset
This role is all about providing exceptional service, so be prepared to share instances where you've gone above and beyond for clients or colleagues. Highlight your proactive approach to problem-solving and how you’ve built strong relationships with stakeholders and service providers in previous roles.
✨Demonstrate Compliance Knowledge
Understanding compliance and safety standards is crucial. Brush up on relevant regulations and be ready to discuss how you've ensured compliance in past positions. You might also want to think about how you would handle audits and maintain documentation effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations. Practice responses to potential challenges you might face in this role, such as managing maintenance requests or coordinating with subcontractors. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
