M&E Technical Supervisor

JLL is seeking an experienced Technical Supervisor to join our Central London team on a prestigious site.

Team Leadership & Management

• Supervise, coordinate and lead the site-based engineering team to deliver services per contractual SOW requirements.
• Conduct performance appraisals for direct reports and set clear individual objectives.
• Maintain minimum staffing levels and arrange shift coverage as needed, including out-of-hours support.
• Promote 'Safety First' culture ensuring adherence to JLL Cardinal Rules of Safety.
• Deliver monthly toolbox talks and safety awareness programs to keep workforce updated.

System Operations & Technical Management

• Operate all facility systems competently and efficiently, making improvement recommendations.
• Control all MEP assets and building systems operations in compliance with statutory regulations.
• Monitor CAFM systems within SLA/KPI requirements.
• Ensure technical and legislative updates are communicated and implemented by the engineering team.

Compliance & Risk Management

• Conduct regular supervisory health and safety inspections and logbook audits.
• Handle critical incident reporting, near-miss documentation, and after-action reviews.
• Carry out site supervisory visits to ensure work quality meets required standards.
• Review RAMS, competencies and permits sourced by the admin team.

Client & Stakeholder Relations

• Serve as primary contact for engineering matters with site teams.
• Attend and deliver weekly operations meetings in a professional manner.
• Take ownership of client needs and maintain good customer communications.
• Build stable relationships through proactive engagement.

Performance Management & Reporting

• Prepare information for monthly engineering reports.
• Ensure contract efficiently meets all SLA and KPI requirements.
• Escalate critical equipment issues immediately to Technical Manager and Account Manager with recommendations.

Vendor & Supply Chain Management

• Ensure specialist vendor visits are properly prepared and approved by site management.
• Review technical quotes before submission for approval.
• Source quotes and organize works under Technical Manager threshold.
• Manage critical spares inventory including stock registers and monthly audits.

Emergency Response & Flexibility

• Participate in site escalation processes including on-call emergency response.
• Work flexible schedules including extended/non-standard hours as needed.
• Serve as first point of contact for helpdesk and allocation desk for resource/technical issues.
• Provide written incident reports and prepare basis for remedial work quotes.

Experience Background:

• 5-10 years' field experience in facilities or construction management.
• Progression from technical/supervisory roles into project management.
• Track record in high-end commercial, corporate, or events environments.
• Experience executing work with minimal disruption to premium operations.

Key Attributes:

• Autonomous delivery capability in pressured environments.
• Client-facing professionalism representing JLL's brand.
• Discretion in high-profile commercial settings.
• Ability to balance technical delivery with relationship management.
• Understanding of sophisticated client expectations.