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- Tasks: Provide exceptional hospitality and operational support for a vibrant workplace environment.
- Company: Join JLL, a leading global real estate firm committed to inclusivity and innovation.
- Benefits: Gain valuable experience, develop your skills, and enjoy a supportive team culture.
- Other info: Flexible, proactive role with opportunities for personal and professional growth.
- Why this job: Be the friendly face that enhances workplace experiences and makes a real difference.
- Qualifications: Strong customer service skills and a passion for creating great experiences.
The predicted salary is between 30000 - 40000 £ per year.
This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
Role Summary
Provides hospitality, support, and operational management for guests, visitors, and employees, to deliver exceptional workplace experiences while ensuring efficient building operations and compliance with all relevant standards.
Key Responsibilities
- Customer Experience & Reception Management
- Manage the workplace environment with a friendly and professional manner
- Monitor requests, providing prompt efficient service
- Own your operational space and support the look and feel of the workplace
- Workplace & Facilities Management
- Provide hospitality and support for guests, visitors, and employees
- Resolve problems associated with building services including meeting rooms, workstations, furnishings, fixtures, equipment, and meal/snack service
- Complete inspections to discover issues and assign tickets, taking ownership to ensure all issues are completed within defined Service Level Agreements
- Ensure facilities comply with building, health, safety, and fire codes and regulations, assisting with coordination/scheduling of maintenance activities
- Event Management & Meeting Room Coordination
- Support client event teams with coordinating vendors for event setup/catering
- Manage meeting rooms and setups using booking systems
- Liaise with teams and key stakeholders for seamless event delivery
- Operational Excellence
- Create and implement site operational rules and standard operating procedures
- Identify opportunities for improved operational standards, being proactive in finding improvements and following through on completion plans
- Manage office supplies and reorder stock as required
- Work with internal departments such as IT and Security to ensure all office works are completed to high standards
- Financial Management
- Assist in financial processes to ensure timely and accurate completion
- Support tracking of all site-relevant actual spends versus budget
- Ensure prompt and accurate management of purchase orders
- Raise and receipt purchase orders as required
- Health & Safety Management
- Conduct audits to ensure safety procedures are in place and working effectively
- Ensure all records are kept up to date in relevant locations
- Ensure H&S Roles and Responsibilities are understood and implemented onsite
- Vendor & Supplier Management
- Assist in management of contractors onsite to ensure good performance
- Assist in procurement of vendors and services as required
- Account Performance & Reporting
- Ensure client satisfaction, developing and maintaining strong client relationship
- Complete reports, with analysis contributing to continuous improvement
- Accomplish Key Performance Indicators (KPIs) as identified by the Account Lead
- Ensure compliance with JLL minimum audit standards
- Update facilities-related information as requested
Person Specification
Essential Skills & Experience
- Passionate about people and providing great experiences, a people person with strong Customer Service skills
- Strong relationship building to understand and respond to staff and client needs
- High attention to detail with strong organizational skills, time-management, and multi-tasking abilities
- Computer literate with good understanding of office software
- Excellent communication skills, able to deliver clear, concise messages and identify mutually agreeable solutions
Personal Attributes
- Flexible and proactive approach
- Ability to react quickly and decisively when faced with problems or issues
- Able to work on own initiative with minimal direction
- Strong team player with commitment to support colleagues
- Customer service-oriented attitude with ability to interact with wide range of staff
- Professional approach to customer service and stakeholder engagement
Location: On-site - Londonderry, GBR
If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
Workplace Coordinator - Business Support/Facilities Support in Londonderry employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Coordinator - Business Support/Facilities Support in Londonderry
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on JLL and their values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Show off your people skills! As a Workplace Coordinator, you'll be all about customer service. Be ready to share examples of how you've gone above and beyond for clients or colleagues in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Workplace Coordinator - Business Support/Facilities Support in Londonderry
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Workplace Coordinator role. Highlight your customer service skills and any relevant experience that shows you can manage a busy workplace environment.
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share examples of how you've provided great experiences for others, as this role is all about people.
Be Detail-Oriented: Pay attention to the details in your application. Ensure there are no typos or errors, and that your formatting is consistent. This reflects your organisational skills, which are key for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at JLL
✨Know the Company Inside Out
Before your interview, take some time to research JLL and its values. Understand their commitment to inclusivity and how they shape the future of real estate. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Workplace Coordinator, you'll need to demonstrate strong customer service skills. Prepare examples from your past experiences where you've gone above and beyond for clients or colleagues. Highlight your ability to manage requests efficiently and create a welcoming environment.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific situations where you've had to resolve issues related to facilities or customer service. Be ready to explain your thought process and how you ensured a positive outcome.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and JLL's future projects. This shows you're engaged and serious about the position, plus it gives you valuable insights into whether this is the right fit for you.