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- Tasks: Be the friendly face of our office, managing reception and ensuring a top-notch customer experience.
- Company: Join JLL, a leading company focused on creating exceptional workplace environments.
- Benefits: Enjoy a full-time role with opportunities for growth and development in a supportive team.
- Why this job: Make a real difference by enhancing the workplace experience for everyone who visits.
- Qualifications: Previous experience in customer service and strong organisational skills are a plus.
- Other info: Dynamic work environment with a focus on teamwork and excellence.
The predicted salary is between 24000 - 36000 £ per year.
As a Workplace Ambassador at our Birchwood office, you will direct, co‐ordinate and expedite any facilities related matters. The Workplace Ambassador reports to the Facilities Manager and serves as the local point of contact, focusing on the customer experience. They own the Front of House services and are responsible for Reception, Switchboard and other site related duties, providing support to ensure facilities and services are delivered effectively, efficiently and in compliance with standards.
Customer Service and Site Operations
- Management of the Front of House services
- Greet, assist and direct candidates, new hires, visitors and contractors to the appropriate staff
- Receive, direct and relay telephone, email and other queries
- Maintain the high standards of the Front of House and office areas, keeping them in good order
- Administration of parking spaces
- Manage onsite meeting rooms, arranging refreshments and hospitality requirements
- Conduct daily meeting room checks
- Handle all incoming and outgoing mail (digital and physical)
- Assist in coordinating the repair and maintenance of the site and office equipment
- Issue access badges for office staff, visitors and vendors
- Maintain the visitors sign‐in book
- Monitor and ensure office housekeeping and cleanliness are delivered to the highest quality
- Champion company office policies and procedures
- Provide contractor management, carrying out site inductions and monitoring whilst on site
- Porterage activities, ensuring deliveries are passed to their recipient without delay
- Re‐stock office consumables
- Ad‐hoc cleaning required (dishwasher, coffee machine cleans, etc.)
Additional Duties & Responsibilities
- Promote a high level of satisfaction amongst end users by anticipating and promptly responding to their service requirements
- Give direction on site to promote engagement and excellence in customer service and delivery
- Provide administrative support to the Facilities Manager
- Create and collate company identification cards
- Assist with monitoring the delivery of all hard and soft services including reactive repairs, PPM works, direction and supervision of subcontracted services
- Acknowledge that the role of Workplace Ambassador reflects the company standards. Proper telephone, Front of House procedures and quality of service is essential
- Support emergency preparedness and crisis planning, following all emergency and evacuation procedures
Essential Qualifications/Experience
- Previous experience in a similar role
- Proficiency in Microsoft Office Suite
- Good organisational and interpersonal skills
Desirable Qualifications/Experience
- Customer service experience
- Business administration background
- Use of CAFM systems
- Knowledge of FM practices and procedures
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Workplace Ambassador in London employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Ambassador in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Workplace Ambassador role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and facilities management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, be yourself and let your enthusiasm for the role shine through. A positive attitude can make all the difference.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Workplace Ambassador in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Workplace Ambassador role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our Birchwood office!
Show Off Your Organisational Skills: Since this role involves managing Front of House services and various administrative tasks, be sure to showcase your organisational abilities. Mention any past experiences where you successfully juggled multiple responsibilities – we love a multitasker!
Be Personable: As a Workplace Ambassador, you'll be the face of our office! Use your application to convey your friendly and approachable nature. Share examples of how you've gone above and beyond to ensure a great customer experience in previous roles.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at JLL
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Workplace Ambassador. Familiarise yourself with the key tasks like managing Front of House services and ensuring customer satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about enhancing the customer experience, be ready to share specific examples from your past experiences where you excelled in customer service. Think about times when you went above and beyond to assist someone or resolved a tricky situation effectively.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to the job. For instance, how would you handle a difficult visitor or manage multiple tasks at once? Practising these scenarios can help you articulate your thought process and demonstrate your problem-solving skills.
✨Dress the Part and Be Professional
As a Workplace Ambassador, you'll be the face of the company, so it's important to make a great first impression. Dress smartly and maintain a professional demeanour throughout the interview. This shows that you take the role seriously and understand the importance of representing the company well.
