WA – Guest Services in London

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Our goal is to provide an enhanced Workplace Experience that meets our client’s Property & Facilities Management (P&FM) vision of delivering: “A workplace that provides an integrated customer experience enabling colleagues to do their best work”. In this role you will be a part of delivering a World Class Workplace experience for our client’s colleagues, customers, and guests in a connected workplace which promotes a culture of inclusion and safety. The client’s Moments that Matter (MtM) programme provides a focus for creating an environment that enhances productivity, collaboration, and well-being. You'll have the opportunity to create exceptional workplace experiences and drive colleague satisfaction and engagement to make opportunities for everyone to flourish.

Job Summary

The Guest Services Ambassador assists with the planning of internal events, including catering orders, guest registration, AV bookings, work orders, and calendar management. This role is responsible for ensuring exceptional client experiences through proactive communication and a high touch hospitality focused service. They must be able to exhibit exceptional customer service and communication skills.

Key Responsibilities

• Support event operations and logistics, including scheduling of the required space using client scheduling software, ordering catering, coordinating set-up, AV and technical requirements, and troubleshooting issues alongside facilities team and service providers.
• Support the delivery of high profile meetings and catering orders.
• Proactively manage requests and anticipate needs to avoid operational disruption.
• Respond to all queries per the established standards and timeframes and ensure all communication loops are closed with client colleagues, including all surveys and Work Orders.
• Report any issues with the software tools in a timely manner.
• Ensure all established processes with regards to back-ups, records, data, and reporting are followed.
• Establish rapport and maintain relationships.
• Handle all administrative support for meetings and events.
• Engage in a culture of continuous improvement and innovation by collecting feedback and adopting and participating in the development of best practices, new tools and other ideas that provide service delivery efficiencies.
• Be part of a multi-skilled team that supports colleagues across the business to ensure LSEG colleagues always receive excellent services and experiences.
• Other duties, as assigned.

Switchboard Support

• Answer and handle all phones in a timely manner and according to established standards.
• Report any issues with the equipment in a timely manner and conduct regular testing to ensure operations.
• Maintain all records, such as call volumes, and report as required.

Workplace Experience

• Support collection and submission of Key Experience Indicator (KEI) data as applicable for your workstream.

Qualifications:

• 1-2 years of experience in meeting planning, hospitality, or related field.
• People Person: The best part of serving others is creating experiences for them that go beyond the expected.
• Flexibility and positive attitude in managing shifting daily priorities.
• Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word.
• Fluency in English required.
• Knows how to multi-task and prioritise while ensuring consistent and elevated guest experiences and accuracy.
• Ability to work with clients at all levels of an organization, including C-suite.
• Track record of initiative, integrity, and good judgement.
• Highly collaborative with strong interpersonal skills.
• Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook).
• Experience with Eptura Engage (previously known as Condeco) would be beneficial.

Location: On-site – London, GBR

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!