At a Glance
- Tasks: Lead project operations, ensuring excellence in delivery and data integrity across multiple projects.
- Company: Join JLL, a leading firm in corporate real estate with a commitment to innovation.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with flexibility and the chance to work across EMEA time zones.
- Why this job: Make a real impact by driving operational success and building strong client relationships.
- Qualifications: 5-7 years in project management, with experience in financial institutions and client relations.
The predicted salary is between 60000 - 75000 £ per year.
The UK&I Project Operations Lead, D&C serves as the senior operational and strategic liaison for the client, ensuring excellence in project delivery, data integrity, and regional performance. The role drives operational consistency, oversees project documentation in the project tracking tool PMWeb, governance, and supports Project Managers to ensure successful execution across all assigned projects.
Major Responsibilities
- Ownership
- Develop comprehensive project execution plans including scope, scheduling, and risk mitigation.
- Upload all required project documentation to client systems (PMWeb) at each stage of the project.
- Monitor progress across all assigned projects and ensure data accuracy.
- Conduct regular data reviews and provide analytical insights.
- Collate and evaluate supply chain quotations.
- Ensure all deliverables meet quality, regulatory, and client standards.
- Manage scope changes through formal change control processes.
- Oversee the contract award process, ensuring correct contract forms, approvals, and documentation are in place.
- Client & Stakeholder Management
- Serve as the primary point of contact for project management in the region for JLL.
- Ensure PMWeb is consistently updated to contractual obligations with the client.
- Build and maintain strong relationships with key client stakeholders.
- Collaborate with the Client and Project Managers to plan and review capital works.
- Coordinate with the D&C team on BAU and small works planning.
- Maintain a deep understanding of the client’s business drivers.
- Financial Management
- Work with project managers to collate, validate, and upload project quotations and select the correct form of contracts.
- Identify gaps and provide insights into financial processes.
- Responsible for date input for cost reporting, change management including forecast.
- Contract Management
- Ensure full adherence to contractual requirements.
- Report on KPIs, service levels, and performance measures.
- Manage and escalate contract changes through formal processes.
- Identify and mitigate risks with proactive strategies.
- Maintain complete documentation including minutes, decision logs, and audit trails.
- Escalate disputes or contractual issues with supporting documentation.
- Reporting
- Ensure PMWeb data remains accurate and up to date.
- Share PMWeb knowledge to improve collaboration and efficiency.
- Coordinate communication across time zones and with variable Project Managers across each cluster.
- Deliver precise and clear reporting to internal teams.
- Drive process standardization and best practices.
- Support the PJM in client reporting, key issues, risk, milestone and budget.
- PMWeb Subject Matter Expertise
- Act as the PMWeb SME for the cluster.
- Lead training of Project Coordinators and ensure system adoption.
- Resolve technical issues and maintain system performance.
- Ensure all reporting meets client and JLL standards.
Ideal Experience
- 5-7 years in project/programme management or project support role in Corporate Real Estate.
- Experience managing Financial Institution clients.
- Proven ability to convert client insights into operational and process innovations that enhance delivery.
- Proven success supporting complex projects and management systems.
- Experience managing senior-level client relationships.
- Ability to manage multiple projects across the cluster.
Critical Competencies for Success
- Technical & Management Excellence
- Advanced knowledge of management methodologies, tools and industry best practices.
- Proficiency with management platforms, scheduling tools, and financial systems.
- Strong understanding of service delivery frameworks.
- Strong knowledge in construction methodology including procurement processes.
- Knowledge of regulatory and compliance standards.
Personal Attributes
- Executive presence and strong communication skills.
- Ability to build trust and influence stakeholders.
- Adaptability and resilience in dynamic environments.
- Proactive, solutions-oriented mindset.
- High integrity, professionalism, and sound judgment.
Workplace Requirements
- Hybrid: min. 4 days per week in-office.
- Flexibility across EMEA time zones, periodic travel across cluster locations.
- Availability for escalation management and critical issue resolution.
Location: On-site – London, GBR
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
UK&I Project Operations Lead, Design & Construction in London employer: JLL
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of London. Our commitment to employee growth is evident through comprehensive training programs and opportunities for advancement, particularly in project management and operations. With a focus on excellence in project delivery and a supportive environment, we empower our team to thrive while making a meaningful impact in the corporate real estate sector.
StudySmarter Expert Advice🤫
We think this is how you could land UK&I Project Operations Lead, Design & Construction in London
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like JLL, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like UK&I Project Operations Lead, Design & Construction at JLL.
We think you need these skills to ace UK&I Project Operations Lead, Design & Construction in London
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at JLL
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
