At a Glance
- Tasks: Lead facilities operations for high-profile banking hubs and drive strategic client partnerships.
- Company: Join JLL, a leader in innovative facilities management within the financial services sector.
- Benefits: Competitive salary, career growth opportunities, and the chance to shape a talented team.
- Other info: Be part of a culture that values excellence, accountability, and continuous learning.
- Why this job: Elevate your career while making a real impact in a dynamic, regulated environment.
- Qualifications: 5+ years in management, strong technical knowledge, and excellent relationship-building skills.
The predicted salary is between 60000 - 80000 € per year.
Are you a strategic FM professional ready to lead a prestigious banking portfolio? JLL is seeking an accomplished Account Manager to oversee facilities operations across our high-profile banking hubs contract—a role where client excellence, operational innovation, and commercial insight converge.
Your Impact
As the trusted advisor and operational leader for this critical contract, you'll be the driving force behind seamless facilities services that enable banking operations to thrive. You'll manage comprehensive FM delivery across multiple locations while building influential relationships with stakeholders from site level to the executive suite.
What You'll Do
- Lead Strategic Client Partnerships - Be the single point of contact your clients rely on. You'll cultivate strong relationships at every organisational level, conduct quarterly business reviews, and align facilities strategy with broader business objectives. Your ability to understand client needs and deliver proactive solutions will set you apart.
- Drive Operational Excellence - Orchestrate end-to-end facilities services including M&E maintenance, cleaning, and pest control. You'll ensure every service exceeds KPIs and SLAs while championing continuous improvement. Coordinate specialist providers and subcontractors to deliver flawless operations across all hub locations.
- Build and Develop Your Team - Lead, mentor, and grow a high-performing facilities team. You'll recruit talent, provide coaching and development opportunities, conduct performance reviews, and create clear career pathways. Foster a culture of excellence, accountability, and continuous learning that empowers your team to deliver outstanding results.
- Manage Financial Performance - Take ownership of contract budgets, cost centres, and financial reporting. You'll prepare insightful monthly reports, manage variances strategically, and identify opportunities for cost optimisation without compromising service quality. Handle purchase orders, invoice approvals, and ensure accurate cost allocation across your portfolio.
- Ensure Compliance and Mitigate Risk - Navigate the complexities of banking industry regulations, health and safety requirements, and corporate policies with confidence. Lead risk assessments, audit preparations, and compliance reporting while maintaining appropriate documentation and clearances.
- Innovate and Improve - Leverage technology, streamline processes, and implement best practices that elevate service delivery. Manage the CAFM system, maintain accurate asset registers, and lead incident response and business continuity planning for critical banking operations.
What You'll Bring
You will need to be technically qualified and be able to demonstrate a minimum of 5 years experience in a similar management position and be able to show extensive understanding of building systems including HVAC, electrical, plumbing, fire safety, security, and building automation systems (BMS).
Skills That Shine
You're a relationship builder with proven experience managing C-level stakeholders. Your financial acumen includes budget management and P&L responsibility. You excel at project management across multiple service streams and possess solid technical knowledge of building systems, maintenance practices, and facilities technologies. Above all, you understand banking operations and regulatory landscapes. You're also an inspiring people leader who knows how to build, develop, and motivate teams to achieve exceptional outcomes.
Why This Role?
This is more than facilities management—it's strategic partnership at the highest level. You'll lead a high-profile contract within the financial services sector, develop deep expertise in complex multi-site operations, and position yourself as an indispensable advisor to a prestigious banking client. You'll also have the opportunity to shape and grow a talented team while advancing your own leadership capabilities. If you're ready to elevate your career while delivering exceptional results in a dynamic, regulated environment, we want to hear from you.
Technical Account Manager in London employer: JLL
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Technical Account Manager overseeing prestigious banking hubs, you'll benefit from comprehensive professional development opportunities, a supportive team environment, and the chance to make a significant impact in the financial services sector. Join us to advance your career while delivering outstanding facilities management solutions in a role that values your expertise and leadership.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with industry professionals on LinkedIn or at events. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your experience aligns with their needs, especially in facilities management and client relations.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. It’s a simple way to stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Technical Account Manager. Highlight your experience in facilities management and any relevant technical qualifications. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can drive operational excellence. Be sure to mention your experience with C-level stakeholders and budget management.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to manage complex operations and lead teams. Numbers speak volumes, so include metrics where possible to show your impact!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at JLL
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around building systems like HVAC and electrical. Being able to discuss these in detail will show that you’re not just a people person but also technically savvy, which is crucial for this role.
✨Build Rapport with Stakeholders
Since this role involves managing C-level stakeholders, practice how you’ll build relationships during the interview. Think of examples where you've successfully engaged with clients or executives, and be ready to share those stories.
✨Showcase Your Financial Acumen
Be prepared to discuss your experience with budget management and P&L responsibility. Bring specific examples of how you've optimised costs while maintaining service quality, as this will demonstrate your financial insight.
✨Demonstrate Leadership Skills
This position requires strong leadership abilities, so think about times when you've led a team or mentored someone. Be ready to explain your approach to developing talent and fostering a culture of excellence within your team.
