At a Glance
- Tasks: Support property management and client relationships while ensuring compliance and enhancing customer satisfaction.
- Company: Join JLL, a leader in real estate services and technology.
- Benefits: Gain valuable experience, develop your career, and work in a supportive environment.
- Other info: Opportunities for growth and learning in a collaborative culture.
- Why this job: Shape the future of real estate and make a real impact in a dynamic team.
- Qualifications: Experience in property management or related fields; strong communication and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Surveyor role in Property Management (PM) team focuses on delivering exceptional property management, contributing to the Centre of Excellence, and maintaining strong client relationships.
Key Responsibilities- Client & Stakeholder Support
- Support the Property lead as a key contact for the Asset Manager across allocated assets.
- Maintain professional and responsive communication with clients, occupiers, and stakeholders.
- Assist in preparing client reports and attending meetings where required.
- Lease and Legal Management
- Assist in receiving, progressing, and preparing recommendations on occupier applications (licence to alter, wayleaves, underletting, assignments).
- Monitor tenant compliance with lease covenants and obligations, escalating issues and supporting resolution.
- Respond to routine technical queries in relation to leases and licences, referring more complex matters where appropriate.
- Support resolution of occupier matters that may influence asset performance or valuation.
- Financial Management
- Support financial processes including raising charges, monitoring income, and liaising with accounts teams.
- Assist with arrears management in collaboration with credit control teams.
- Maintain accurate financial records in line with internal processes and client requirements.
- Service Charge
- Assist in the preparation and management of service charge budgets, reconciliations, and cash flow forecasts.
- Ensure compliance with RICS guidelines and support achievement of client KPIs.
- ESG
- Support the delivery of ESG initiatives in collaboration with FM and specialist teams.
- Assist in implementing client ESG strategies across the portfolio.
- Supplier & Facilities Management
- Support management of third-party suppliers, monitoring performance and escalating issues where necessary.
- Work collaboratively with colleagues to ensure service delivery meets required standards.
- Inspections
- Undertake regular property inspections, ensuring assets are well presented and issues are identified, recorded, and progressed for resolution.
- Transactions / Transitions
- Support property transitions, including onboarding and offboarding assets and assisting with due diligence processes.
- Liaise with solicitors and third parties under the direction of the Associate.
- Occupier Engagement & Customer Experience
- Develop positive relationships with occupiers and support initiatives to enhance customer satisfaction.
- Gather occupier intelligence and feedback for reporting to the client.
- Assist in the delivery of customer experience initiatives across the portfolio.
- Works
- Support delivery of major works and site-based projects, working with consultants, contractors, and internal teams.
- Health & Safety
- Maintain an understanding of relevant Health & Safety legislation and support compliance across properties.
- Insurance
- Assist with the insurance renewal process and day-to-day insurance matters.
- Support administration of insurance claims through to resolution.
- Void Property Management
- Support management of vacant units, ensuring compliance with client and insurer requirements.
- Fees
- Assist in capturing and tracking fee-earning opportunities in line with agreed processes.
- Support business development activities and identify opportunities to enhance client relationships.
- Contribute to continuous improvement initiatives within the team.
- Assist with project-based work (internal and external).
- Identify and help resolve legacy property management issues.
- Ideally working towards MRICS or recently qualified.
- Solid experience in property management or related role.
- Good understanding of landlord and tenant matters.
- Strong organisational skills with attention to detail.
- Commercially aware with a proactive approach to problem solving.
- Strong communication skills and ability to build relationships.
- Competent IT skills, including property management systems.
- Ability to manage multiple tasks and meet deadlines.
- Collaborative team player supporting colleagues and wider team objectives.
- Professional and confident communicator (internal and external).
- Willingness to learn and develop technical expertise.
- Positive, proactive, and solution-oriented mindset.
- Adheres to JLL working practices and values.
- Contributes to an inclusive and supportive team culture.
Location: On-site – London, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
Surveyor in London employer: JLL
At JLL, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive in their careers. As a Surveyor in our London office, you will benefit from exceptional professional development opportunities, a commitment to work-life balance, and the chance to contribute to innovative property management solutions that shape the future of real estate. Join us to be part of a collaborative team that values your contributions and supports your growth in a vibrant city.
StudySmarter Expert Advice🤫
We think this is how you could land Surveyor in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like JLL.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like JLL? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit JLL's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Surveyor in London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Surveyor role at JLL, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at JLL
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where JLL operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to JLL. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at JLL.
