At a Glance
- Tasks: Lead strategic transformation and operational excellence in Ethics & Compliance at JLL.
- Company: Join JLL, a Fortune 200 leader in real estate services and investment management.
- Benefits: Empowering culture, career growth opportunities, and a commitment to diversity and inclusion.
- Other info: Dynamic role with global impact and a focus on AI and technology integration.
- Why this job: Shape the future of real estate while driving innovation in compliance operations.
- Qualifications: Experience in legal or compliance operations with strong leadership and governance skills.
The predicted salary is between 119250 - 145750 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
We’re JLL— a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities. As a Fortune 200 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have operations in over 80 countries and a global workforce of over 115,000 individuals. We believe a diverse and inclusive culture is one where everyone succeeds. That’s why we’re committed to creating an environment where we all feel welcomed, valued, and empowered to achieve our full potential.
What this job involves
This is a new senior leadership role, responsible for driving operational excellence and strategic transformation across JLL's global Ethics & Compliance Centre of Excellence. Reporting to the CECO and part of the E&C senior leadership team, this role turns E&C strategy into disciplined execution, to build a high-performing function and drive transformation, automation and AI initiatives across the CoE. The role brings strong operations management and governance capability, with a focus on defined actions and accountability for delivery; directly impacting team culture and capability-building across the function.
Key Responsibilities
- Support a High-Performing E&C CoE
- Work closely with the CECO and their senior leadership team to set and drive E&C's strategic agenda.
- Build and run the operating rhythm for the E&C CoE: governance forums, strategic planning, reporting, budget tracking, and resourcing.
- Design and lead initiatives to accelerate organisational maturity and operational discipline.
- Drive strategic transformation and critical projects — defining and supporting compliance operationalisation, automation and AI utilisation.
- Work in close partnership with Legal Operations & Strategy, E&C Product Owner and JBS Leadership on shared infrastructure initiatives and to prioritise E&C's AI use-case roadmap, ensuring initiatives are coordinated across regional and pillar teams, and reporting outcomes/ROI to the CECO and governance forums.
Governance, Accountability & Delivery
- Chair E&C planning and delivery forums — ensuring strategic actions and deliverables are assigned, monitored and delivered.
- Hold peers and line reports accountable for on-time, on-budget delivery.
- Own E&C's operational MI — budget vs. actuals, programme status, KPI/outcome tracking — and prepare/quality-control materials for CECO reporting into the CLO, LEC and ARC.
- Drive remediation strategies and compliance projects, ensuring appropriate resourcing and successful delivery.
- Support the development and maintenance of the E&C team's written standard operating procedures.
Team & Culture Building
- Lead a small team of E&C team members focused on programmatic and operational support across the CoE, setting priorities and reviewing delivery against commitments.
- Build team capability to support a growing technology and AI agenda across E&C.
Skills & Capabilities
- Curious, innovative and self-motivated, with a commitment to excellence.
- Strong operations management and governance capability.
- Exec presence and stakeholder management skills.
- Ability to drive outcomes and hold individuals accountable to timelines.
- Enabling — collaborates to find workable and pragmatic solutions.
- AI/technology fluency, including AI use-case identification, prioritisation and delivery (not a technical build role, but credible with Technology and vendors).
- Ability to prioritise what matters, simplify complexity and drive consistency.
Experience & Education
- Legal Operations, Compliance Operations, or similar operational leadership within a regulated or professional services environment.
- Proven strength in strategy development, transformation and change management.
- Experience managing senior stakeholders and presenting to senior management/governance committees.
- Familiarity with compliance/AFC domains (AML, sanctions, ABAC) is a plus but essential — this is an operations/transformation role and not a regulatory subject-matter role.
- Bachelor's degree / equivalent.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
Senior Director, Ethics & Compliance Operations in London employer: JLL
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our EMEA Small Works Program Lead role not only provides opportunities for professional growth through diverse project exposure but also ensures a supportive environment where governance and risk management are prioritised. With a commitment to employee development and a focus on meaningful contributions, JLL stands out as a rewarding place to advance your career in facilities management.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Director, Ethics & Compliance Operations in London
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We think you need these skills to ace Senior Director, Ethics & Compliance Operations in London
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to JLL.
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of JLL. Make it personal – we want to get to know you!
Tailor Your CV for Management Roles:Ensure your CV reflects the management skills that are essential for this role. Focus on competencies like strategic planning, team building, and problem-solving. Use a clean layout, and don’t forget to align your experiences with those keywords mentioned in the job listing. This will help you stand out from the crowd!
How to prepare for a job interview at JLL
✨Showcase Your Leadership Style
You’ll want to thoroughly convey your unique approach to leadership. During the interview with JLL, be ready to share real-life examples of how you've inspired and motivated teams in the past. Think about specific achievements that illustrate your strategic thinking and your ability to drive results.
✨Brush Up on Management Theories
Expect some technical questions related to management theories and practices. Brush up on concepts like transformational leadership, servant leadership, or situational leadership. Be prepared to discuss how you would apply these theories to the role at JLL, especially in the specific context of the challenges they’re currently facing.
✨Craft Your Vision for the Company
Since this is a full-time leadership role, spending time thinking about your vision for JLL could really set you apart. Consider potential strategies for growth and how you would lead teams towards achieving them. This shows not just enthusiasm, but also strategic foresight that they’ll likely be looking for in a candidate.
✨Emphasise Team Dynamics and Culture
In corporate leadership, team dynamics and organisational culture are everything. Be ready to discuss how you've fostered a positive work environment in previous roles. Bring up examples of how you've managed diverse teams effectively—this will resonate well at JLL as they’re likely seeking a candidate who can enhance their workplace culture.
