At a Glance
- Tasks: Manage a portfolio of properties and deliver exceptional client care.
- Company: Join JLL, a global leader in real estate services.
- Benefits: Flexible work, professional growth, and personalised benefits.
- Other info: Dynamic team culture with a focus on diversity and inclusion.
- Why this job: Shape the future of real estate while making a real impact.
- Qualifications: 2+ years in property management and excellent communication skills.
The predicted salary is between 36000 - 60000 £ per year.
JLL supports the whole you, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalised benefits to manage life in and outside of work.
As a Property Manager, your main focus is on delivering a customer‐centric property management service that prioritises the client and customer experience. Your objective is to proactively oversee and manage a portfolio of properties, providing exceptional client care and customer service and being responsible for identifying opportunities to extract value, secure additional fees, and generate new business opportunities for JLL.
Responsibilities:
- Managing a portfolio of circa 140 properties
- Providing an advisory, forward‐thinking, and bespoke service to our clients to ensure retention rates remain high
- Seeking opportunities to increase revenue, through offering clients' additional services, cross-selling JLL's services or seeking additional instructions from existing clients
- Taking initiative in resolving client issues and being proactive in keeping on top of workload
- Ensuring KPIs and deadlines are met
- Ensuring Landlords are compliant with legislation and contractual obligations
- Adhering to 100% Health and Safety and compliance on your portfolio (including statutory compliance and HMO/selective Licensing)
- Following procedures to ensure service standards are consistent
- Arranging repairs and maintenance within a reasonable timeframe
- Handling the end of tenancy process, arranging check-out inspections and managing the deposit return process
- Ensuring all pre‐tenancy works and pre‐tenancy cleans are completed for all new tenancies
- 3rd party supplier invoices must be paid within a reasonable timeframe in line with our terms of business or within the timeframes as stipulated by the supplier (service charges/ground rents)
- Consistent CRM dashboard management in line with KPIs
- Dealing with insurance claims in a timely manner
Required Skills and Experience:
- 2+ years property management experience
- Confident liaising with clients via phone, email, and letter
- Out of the box thinking and pro‐active approach
- Ability to manage difficult clients with a calm and proactive attitude
- Have an appetite to learn and develop their career
- Ability to work under pressure with a degree of flexibility and to take control of own workload
- Excellent interpersonal skills – good communication between departments and with tenants and landlords is essential
- Excellent organisational and IT skills
- ARLA qualified
Behaviours:
- Agile
- Trustworthy
- Courageous
- Good problem solver
- Positive and 'can do' attitude
- Good team player
About JLL:
We’re JLL—a leading professional services and investment management firm specialising in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real‐estate owners, occupiers, and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world.
Creating a diverse and inclusive culture where we all feel welcomed, valued, and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences, and perspectives help us think bigger, spark innovation, and succeed together.
Property Manager in London employer: JLL
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that prioritises professional growth and personal well-being. As a Property Manager, you will benefit from our commitment to flexibility, tailored benefits, and a supportive environment that encourages innovation and teamwork. With opportunities to manage a diverse portfolio and engage with clients in a meaningful way, you'll thrive in a role that not only enhances your career but also contributes to shaping a better future in real estate.
StudySmarter Expert Advice🤫
We think this is how you could land Property Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management field. Attend industry events, join online forums, or even hit up local meetups. The more people you know, the better your chances of landing that dream job!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, make sure to highlight your experience and how it aligns with their needs. Be ready to share specific examples of how you've tackled challenges in property management.
✨Tip Number 3
Don’t just apply—follow up! After submitting your application through our website, drop a quick email to express your enthusiasm for the role. A little persistence can go a long way in showing you're genuinely interested.
✨Tip Number 4
Prepare for interviews by researching JLL and understanding their values. Think about how your experience can contribute to their mission of delivering exceptional client care. Being well-prepared will help you stand out from the crowd!
We think you need these skills to ace Property Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Property Manager role. Highlight your relevant experience in property management and any specific achievements that showcase your ability to deliver exceptional client care.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about property management and how your skills align with JLL's values. Be sure to mention your proactive approach and problem-solving abilities.
Showcase Your Communication Skills:Since you'll be liaising with clients regularly, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and consider including examples of how you've successfully managed client relationships in the past.
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at JLL
✨Know Your Properties
Before the interview, make sure you research the types of properties JLL manages. Familiarise yourself with their portfolio and be ready to discuss how your experience aligns with managing similar properties. This shows that you're proactive and genuinely interested in the role.
✨Demonstrate Client-Centric Thinking
Since the role focuses on delivering exceptional client care, prepare examples from your past experiences where you've gone above and beyond for clients. Highlight your problem-solving skills and how you’ve maintained high retention rates or resolved difficult situations effectively.
✨Showcase Your Organisational Skills
As a Property Manager, you'll need to juggle multiple tasks. Be ready to discuss how you manage your workload and meet deadlines. You could share specific tools or methods you use to stay organised, which will demonstrate your ability to handle the demands of the role.
✨Ask Insightful Questions
Prepare thoughtful questions about JLL's approach to property management and their expectations for the role. This not only shows your interest but also gives you a chance to assess if the company culture aligns with your values, especially regarding teamwork and ethics.
