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For Companies At a Glance
- Tasks: Manage CRM systems, develop KPIs, and create insightful reports to drive performance.
- Company: Join a forward-thinking company focused on operational excellence and teamwork.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by optimising processes and enhancing client relationships.
- Qualifications: Experience in CRM management and strong analytical skills are essential.
- Other info: Dynamic role with a focus on collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Responsibilities
- CRM System Management
- Administer and maintain the CRM system to ensure accurate and up-to-date information on clients, contracts, and service level agreements.
- Collaborate with cross-functional teams to define and customize CRM workflows and processes to meet business needs.
- Train and educate FM employees on CRM system usage and best practices.
- KPI Development and Reporting
- Collaborate with stakeholders to identify relevant KPIs, ensuring they align with business objectives.
- Develop and implement systems to track and measure KPIs, analyzing performance against targets.
- Prepare regular reports and presentations on KPI performance to provide insights and recommendations for improvement.
- Financial Performance/Reporting
- Monitor financial performance of FM operations, analyzing budgets, expenses, and revenue.
- Collaborate with finance teams to identify cost-saving opportunities and operational efficiency improvements.
- Prepare financial reports, including variance analysis, forecasts, and budget proposals.
- Teamsites Development and Management
- Develop and maintain teamsites for internal collaboration, information sharing, and document management.
- Customize teamsites to meet specific project requirements, ensuring ease of use and accessibility for employees.
- Train teams on teamsite usage and provide ongoing support as needed.
- Supporting Platform
- Identify and implement supporting platforms (e.g., software, technology) to improve FM operations.
- Collaborate with IT teams to integrate platforms seamlessly with existing systems.
- Provide guidance and support to employees in effectively utilizing these platforms.
- Client Reporting
- Create accurate and comprehensive client reports, detailing performance metrics, project updates, and service delivery.
Performance Manager in London employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Performance Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Performance Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its CRM systems. Show us that you understand their needs and how you can help improve their performance metrics. Tailor your answers to highlight your experience with KPI development and financial reporting.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Use our website to find roles that excite you, and make sure to customise your approach for each application to stand out.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect fit for the Performance Manager position.
We think you need these skills to ace Performance Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Performance Manager role. Highlight your experience with CRM systems, KPI development, and financial reporting. We want to see how your skills align with what we’re looking for!
Showcase Your Collaboration Skills: Since this role involves working with cross-functional teams, don’t forget to mention any relevant experiences where you’ve collaborated with others. We love team players who can communicate effectively!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication that gets right to the heart of your qualifications.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at JLL
✨Know Your CRM Inside Out
Make sure you’re familiar with the CRM systems mentioned in the job description. Brush up on how to administer and maintain these systems, as well as any custom workflows you might have worked on. Being able to discuss specific examples of how you've improved CRM processes will definitely impress.
✨KPI Savvy
Understand the key performance indicators relevant to the role. Be prepared to discuss how you’ve developed and tracked KPIs in previous positions. Bring examples of reports you've created and how they influenced decision-making, as this shows you can align metrics with business objectives.
✨Financial Acumen is Key
Since financial performance monitoring is part of the role, brush up on your budgeting and variance analysis skills. Be ready to talk about how you've identified cost-saving opportunities in the past and how you presented financial reports to stakeholders.
✨Team Collaboration is Crucial
This role involves a lot of collaboration, so be prepared to share experiences where you’ve worked with cross-functional teams. Highlight how you’ve trained others on new systems or platforms, and how you’ve customised tools for better team efficiency. This will show that you’re not just a lone wolf but a team player.
