At a Glance
- Tasks: Lead weekend operations at a vibrant shopping centre and ensure smooth management.
- Company: Join JLL, a global leader in real estate shaping a better future.
- Benefits: Gain valuable experience, flexible hours, and opportunities for career growth.
- Other info: Exciting environment with training and development opportunities.
- Why this job: Be part of a dynamic team making a real impact in retail management.
- Qualifications: Strong communication skills and a passion for operational excellence.
The predicted salary is between 30000 - 40000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Operations Duty Manager – Weekends (Saturday, Sunday and Monday)
Department: Jones Lang Lasalle Resources (JLLR)
Site: Victoria Place Shopping Centre, London SW1W 9SJ
Purpose of the role
The role of Operations Duty Manager is a new role and will be pivotal to the success of the Centre Management operation. The individual will need to have operational and FM administrative bias in a retail environment. The Operations Duty Manager will provide essential compliance and operational support as part of the overall JLL centre management team, take ownership of specific projects, as well as co-ordinate and implement effective operational procedures to maintain the potential of the Shopping Centre with a clear focus on ensuring asset performance, through the delivery of H&S compliance and service partner management.
They will need to ensure close cooperation and coordination exists between Victoria Railway Station teams and BTP.
Relationships
- Reports to: Centre Manager
- Responsibility: Supervising the on-site operational management of service partners monitoring, retail partner engagement; liaison with internal & external stakeholders including the client and other support services partners (where appropriate).
Key and General Responsibilities
- Under instructions from the Centre Manager to ensure that all periodic reporting to the other members of the Centre Management team, on a regular basis in an agreed professional manner.
- Be an effective supporter and facilitator of Victoria Place Customer Services policies.
- Update ‘JLL PM’ property management systems (where applicable).
- Produce reports, memos, emails and other communications as requested from Centre Manager.
- Ensure all external & internal compliance and management reports are updated and maintained with information regularly and distributed accordingly.
- H&S compliance records/processes are administered correctly and within time frames.
- There may be a requirement for flexibility in the hours or days worked.
- Oversee operational and facilities management for the Shopping Centre during weekend period and review opportunities for service efficiency.
- Where required liaise with JLL’s wider helpdesk and IFM team.
- Further develop and ensure compliance with the Shopping Centre emergency planning and business continuity plan, reviewing and updating as necessary to ensure optimum effectiveness.
- Assist in managing the Shopping Centre scenario-based training to continuously improve Emergency Preparedness.
- Ensure compliance with the managing agent’s Working Practices Manual where applicable.
- Oversee Service Partners complete all accident and incident reporting.
- Motivate Service Partners to achieve required KPI standards.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
Operational Reporting
- Take ownership and responsibility for inspecting front of house (FoH) and back of house (BoH) areas.
- To be supportive and provide essential input into JLL and Centre reports.
- Assist the broader centre management team in monitoring marketing or commercialisation activity.
- Undertake regular liaison with Retail Partners.
- Ensure all H&S and Environmental statutory and the managing agent’s best practice procedures and systems are complied with.
- Supervisory oversight of the contracted service teams during the period, through their managers, in particular contracts associated with Soft Services, Hard Services and Vertical Transportation.
- Willingness and ability to learn on the job, keen to undertake training and career development through undertaking mandatory training and other essential E-learning.
Location: On-site – London, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
Operations Duty Manager in London employer: JLL
At JLL, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive and grow in their careers. As an Operations Duty Manager at the vibrant Victoria Place Shopping Centre, you will benefit from comprehensive training opportunities, a supportive team environment, and the chance to make a meaningful impact on the centre's operations while enjoying the bustling atmosphere of London. Join us to be part of a forward-thinking company that values your contributions and prioritises your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Duty Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at JLL on LinkedIn. A friendly chat can give you insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching JLL’s recent projects and initiatives. Show them you’re genuinely interested in their work and how you can contribute to shaping a brighter way forward.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to operations and facilities management. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Operations Duty Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience for the Operations Duty Manager role. We want to see how your skills align with what we're looking for, so don’t hold back on showcasing your strengths!
Show Your Passion:Let your enthusiasm for the role shine through in your application. We love candidates who are genuinely excited about shaping a brighter way in real estate, so share why this position at JLL speaks to you!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. Bullet points can help with this!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at JLL
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Operations Duty Manager role. Familiarise yourself with the key responsibilities and how they align with JLL's mission. This will help you articulate how your skills and experiences make you a perfect fit.
✨Showcase Your Communication Skills
As this role involves liaising with various stakeholders, be prepared to demonstrate your communication skills. Think of examples where you've successfully managed relationships or resolved conflicts in a professional setting. This will show that you can handle the collaborative nature of the job.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially in emergency situations or compliance scenarios. Prepare by thinking through past experiences where you had to think on your feet or implement safety protocols effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, ongoing projects, or JLL's future plans. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
