L&D Manager, CMG in London

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

JLL's Value & Risk Advisory business is investing in its future talent pipeline through developing a global development program. As L&D Manager, you will be the architect and driver of this initiative, helping the business to define career pathways, designing learning experiences, and building the competency frameworks that will prepare our talent valuers to become the technical experts and commercial leaders of tomorrow.

Why this role matters:

• Your work will directly influence talent retention, speed-to-productivity, and commercial outcomes.
• Current careers development is fragmented across countries. You'll create the unified global framework.
• This role directly impacts talent retention, speed-to-productivity, and commercial outcomes by ensuring our valuers develop the right skills at the right time.
• You'll define the career roadmap for hundreds of valuers globally, creating clarity on how to progress from graduate hire to senior professional.
• Direct collaboration with executives, regional heads, business leaders, challenger groups, HR and operations partners across three continents.

The ideal candidate will:

• Bring a track record of success in structured environments and seek the opportunity to create a new program where they'll have substantial ownership and direct engagement with senior leadership.
• Combine strong operational, project management and L&D design capabilities with strategic thinking and stakeholder management across multiple geographies.
• Have a keen understanding of the Value and Risk Advisory roles and business to make recommendations on content and curriculum building that are relevant and suitable to the global business.
• Have at least 5 years of experience working in a global, matrixed environment, delivering large L&D programs and driving positive outcomes for the business.

Role Responsibilities:

• Stakeholder Engagement & Relationship Building (Primary Focus): Build and lead a governance structure that connects you directly with business leaders (executives, COOs, regional heads) who are invested in this program's success.
• Maintain continuous dialogue with executive leadership, regional partners, and key influencers to drive engagement and adoption of the Value & Risk Advisory track across all geographies.
• Connect regularly with stakeholders to gain insights into their unique requirements and expectations, ensuring the program adapts to diverse regional contexts while maintaining a cohesive global framework.
• Engage and influence senior stakeholders (executives, COOs, producers, HR partners) to ensure global alignment, adoption, and completion of program objectives in all regions.
• Own change management requirements related to the program and collaborate with the Communications team to craft messaging that resonates with diverse audiences.
• Foster an environment of collaboration and partnership that secures organizational support, funding, and resources for program enhancements and expansion.

• Program Development: Work with stakeholders to create a long-term vision and plan for the program that aligns with company strategy.
• Proactively identify future skill requirements and industry trends, ensuring the program evolves ahead of business demands.
• Design curriculum that equips valuers with professional judgement, critical thinking, problem-solving, and strategic skills needed to become high-performing producers.
• Ensure the training curriculum reflects industry best practices, market demands, and emerging trends.
• Create frameworks, design learning experiences, and develop engaging training materials yourself and with the help of our design team.
• Work with the broader L&D team to develop training materials, resources, and activities that cater to different learning styles and achieve program outcomes.
• Ensure the training program prepares analysts for a smooth transition into production roles.

• Program Management: Coordinate initial regional rollout (EMEA), followed by global deployment of standard career and learning pathways across Value & Risk Advisory.
• Develop project plans, monitor progress, and address deviations, ensuring programs launch on time and to stakeholder expectations.

• Data-Driven Decision Making and Continuous Improvement: Develop evaluation methods and criteria to assess program effectiveness and business impact.
• Implement systems to monitor participant feedback, performance metrics, and career progression outcomes.
• Continuously assess program impact, identify improvement opportunities, and implement strategies that enhance outcomes and alignment with business objectives.
• Regularly report program metrics and insights to stakeholders, showcasing achievements, and making recommendations for further development.

• Strategic Partnerships and Talent Pipeline Development: Work with our Early Careers Talent Acquisition team to foster strategic partnerships with external organizations, universities, industry associations, and thought leaders.

Essential requirements:

• 5+ years in learning and development, ideally within professional services, consulting, or financial services.
• Demonstrated success delivering large-scale L&D programs in global, matrixed organizations.
• Proven track record in stakeholder management across multiple geographies and organizational levels.

Core Competencies:

• Strategic: You connect learning initiatives to business outcomes and organizational priorities.
• Executive presence: Comfortable presenting to executives, shaping perspectives, and securing buy-in and resources.
• Project management: You collaborate well to deliver complex, multi-workstream programs on time with limited resources.
• Data-driven mindset: You define success metrics upfront and use evidence to drive decisions.
• Resourcefulness: You thrive in ambiguity, navigate complexity, and find creative solutions.

Technical Skills:

• Strong knowledge of instructional design principles and adult learning theories.
• Strong proficiency in Microsoft Office (particularly PowerPoint and Excel).
• Experience with learning management systems (LMS) and e-learning authoring tools.
• Familiarity with AI/LLM tools for content creation and efficiency.

Personal Attributes:

• Emotionally intelligent communicator who can engage, influence, and inspire diverse audiences.
• Self-directed professional who excels both independently and collaboratively.
• Solution-oriented problem solver with an entrepreneurial mindset.

Preferred Qualifications:

• Bachelor's degree in Learning & Development, Human Resources, Business, or related field.
• Prior experience designing emerging talent programs.
• Background in commercial real estate, investment banking, or management consulting.
• Experience with change management frameworks and methodologies.
• Knowledge of the valuation profession and Value & Risk Advisory business context.

Location: On-site – London, GBR.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!