At a Glance
- Tasks: Lead small-scale capital projects and support teams across EMEA in delivering innovative solutions.
- Company: Join JLL, a global leader in real estate and investment management.
- Benefits: Enjoy competitive salary, inclusive culture, and opportunities for career growth.
- Other info: Dynamic work environment with a focus on collaboration and continuous improvement.
- Why this job: Shape the future of real estate while making meaningful connections and impacting communities.
- Qualifications: Degree in relevant field and 3-5 years' experience in project management or facilities management.
The predicted salary is between 56700 - 69300 £ per year.
This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
We are looking for an experienced Project Delivery Manager to join the EMEA Small Works Program within the Engineering function. This role operates as a governance and subject matter expert (SME) resource, providing structured support to IFM teams across EMEA in the delivery of small-scale capital projects - including building retrofits, refurbishments, workspace reconfigurations, and targeted facility improvements. This is not a traditional end-to-end project management role. The primary function is to enable local FM teams to deliver projects compliantly, safely, and frugally by providing governance oversight, procurement guidance, technical SME support, and structured project frameworks.
Role Purpose
- Provide governance support to FM teams delivering Tier 2 projects, ensuring adherence to the Small Works framework, CAPEX governance processes, and client standards.
- Support the triage process to ensure projects are correctly categorized within the tiered model and appropriately resourced.
- Ensure EHS, legislative, and legal compliance requirements are actively governed across all supported projects, spanning multiple EMEA jurisdictions.
- Monitor compliance with CDM regulations (where applicable), building regulations, health and safety requirements, and client-specific standards.
- Ensure workspace design standards and regulatory requirements are maintained throughout project delivery.
SME Support & FM Team Enablement
- Act as a subject matter expert resource for FM teams managing Tier 2 projects - providing guidance on project methodology, sequencing, risk management, and technical approach.
- Provide procurement guidance to FM teams, ensuring competitive quotations are obtained from approved contractors and that works are delivered frugally within scope.
- Coordinate SME input where specialist technical knowledge is required (mechanical, electrical, building fabric, sustainability).
- Coach and support FM teams on the application of Small Works tools, templates, and governance standards for Tier 1 delivery.
- Act as an escalation point for FM teams encountering project challenges, scope changes, or compliance queries.
Project Triage & Categorization
- Support the Small Works Program Lead in operating the triage process - assessing incoming project requests against complexity criteria to determine appropriate tier allocation.
- Identify projects at risk of scope misclassification and ensure early intervention to prevent cost overruns or delivery failures.
- Recommend escalation to WD&C where project complexity exceeds Small Works scope.
Financial Oversight & Procurement Guidance
- Provide financial governance support for Tier 2 projects (typically sub-€150K), ensuring budgets are realistic, tracked, and reported.
- Guide FM teams on procurement processes, contractor selection, and cost control within approved frameworks.
- Review and advise on variations, cost changes, and final accounts where FM teams require support.
- Contribute to CAPEX forecasting and budget reporting for the Small Works portfolio within assigned geographic areas.
Direct Project Delivery (Critical/High-Visibility Only)
- Manage end-to-end delivery of projects designated as critical, high-visibility, or requiring dedicated program-level oversight.
- Ensure these projects are completed on time, within budget, and to specification while minimizing disruption to building occupants.
- Maintain comprehensive project records including correspondence, RFIs, site instructions, progress reports, and as-built documentation for directly managed projects.
Stakeholder Management & Coordination
- Serve as a key interface between FM teams, the Small Works Program, WD&C, and client stakeholders for Tier 2 projects.
- Coordinate with WD&C on project handoffs, triage decisions, and boundary management between projects.
- Communicate project progress, risks, and governance status to the Small Works Program Lead and wider stakeholders.
- Build effective working relationships with FM teams across assigned geographic areas to ensure the program is embedded and trusted.
Program Tools, Reporting & Continuous Improvement
- Maintain and update the IFM Project Tracker for assigned projects and geographic areas.
- Utilize and promote standardized Small Works templates, tools, and reporting mechanisms.
- Report on program KPIs including speed of delivery, cost efficiency, safety and compliance, and quality consistency.
- Identify opportunities for continuous improvement in governance processes, tools, and FM team support mechanisms.
- Contribute to the ongoing development and refinement of the Small Works framework.
Essential Qualifications & Experience
- Degree in Construction Management, Building Services Engineering, Facilities Management, or related discipline (or equivalent experience).
- Minimum 3-5 years' experience in construction project management, building refurbishment, or facilities management - with demonstrable experience in governance, compliance oversight, or program support functions.
- Experience supporting or enabling operational teams in the delivery of projects (not solely direct delivery experience).
- Understanding of building systems including HVAC, electrical, plumbing, and building fabric.
- Knowledge of building regulations, EHS requirements, and compliance frameworks across multiple jurisdictions.
- Familiarity with CDM regulations and construction health and safety practices.
- Experience with procurement processes, contractor management, and cost control.
- Experience operating within a structured program or portfolio environment.
Essential Skills
- Strong governance mindset - ability to apply frameworks consistently while remaining pragmatic.
- Excellent communication and stakeholder management abilities, particularly in enabling and influencing teams without direct authority.
- Proficient in project planning, budgeting, and cost control.
- Strong organizational skills with ability to oversee multiple concurrent projects across different sites and countries.
- Problem-solving mindset with a coaching and enablement approach.
- Competent using MS Office, project management software, and digital collaboration tools.
- Ability to read and interpret technical drawings and specifications.
- Strong attention to detail and commitment to compliance and quality.
What You Can Expect From Us
You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We'll offer you a competitive salary and benefits package. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences.
If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!
IFM Small Works Project Delivery Manager in London employer: JLL
At JLL, we pride ourselves on being an excellent employer that fosters innovation and collaboration in the dynamic field of workplace management. Our inclusive work culture encourages professional growth through diverse projects and networking opportunities, making it an ideal environment for those looking to advance their careers while contributing to impactful initiatives. Located in a vibrant area, our team enjoys not only competitive benefits but also the chance to be part of transformative projects with leading businesses worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land IFM Small Works Project Delivery Manager in London
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like JLL, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like IFM Small Works Project Delivery Manager at JLL.
We think you need these skills to ace IFM Small Works Project Delivery Manager in London
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at JLL
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
