At a Glance
- Tasks: Lead food service operations across 30+ locations, ensuring quality and efficiency.
- Company: Join JLL, a global leader in real estate and investment management.
- Benefits: Competitive salary, inclusive culture, and opportunities for career growth.
- Other info: Dynamic work environment with a focus on innovation and professional development.
- Why this job: Make a real impact on food services while collaborating with diverse teams.
- Qualifications: 8+ years in food service management and strong leadership skills required.
The predicted salary is between 60000 - 80000 € per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
We are looking for an IFM Program Lead – Food Services for our Integrated Facility Management business line.
Role Purpose: The IFM Program Lead – Food Services EMEA is responsible for driving operational excellence and standardization across all food service operations within EMEA's workplace portfolio. This role will lead the tactical implementation of food service strategies, manage vendor relationships, and ensure consistent service delivery across 30+ locations in 12 countries. The position is accountable for improving customer satisfaction scores, driving operational efficiency, and supporting the journey toward zero subsidy operations while maintaining high-quality food services across all locations.
What this job involves:
- Program Leadership & Service Delivery
- Lead day-to-day management of food services across 30+ EMEA locations
- Direct management of regional Food Services Managers + Program manager
- Drive operational excellence and consistency across all food service venues
- Implement and maintain food safety and quality standards
- Oversee operations of cafeterias, micro-kitchens, coffee bars, and vending services
- Vendor Management & Performance
- Coordinate with vendors across multiple countries
- Monitor and manage service level agreements
- Ensure compliance with local regulations and Amazon standards
- Drive vendor performance improvement initiatives
- Support vendor sourcing and transition processes
- Customer Experience & Quality
- Drive CSAT/WES improvement initiatives (current 33.4% to target 40.3%)
- Manage customer feedback and resolution processes
- Implement MVE standards across all food venues
- Enhance customer communication and engagement
- Support continuous improvement of service delivery
- Financial Management
- Support zero subsidy initiatives through operational efficiency
- Manage operational budgets and P&L responsibilities
- Monitor and optimize venue performance metrics
- Drive cost optimization while maintaining service quality
- Support financial reporting and analysis
- Program Implementation
- Execute food service transformation initiatives
- Implement new food concepts and service models
- Roll out standardized operating procedures
- Coordinate new venue openings and service launches
- Support innovation in food service delivery
- Stakeholder Management
- Collaborate with Amazon Food Services Strategy Lead
- Partner with regional facility teams
- Manage vendor relationships and performance
- Coordinate with other workplace experience programs
- Engage with internal and external stakeholders
Essential Experience:
- Minimum 8 years' experience in corporate food service operations
- Proven track record in multi-site food service management
- Experience managing large-scale vendor relationships
- Strong background in P&L management and financial analysis
- Demonstrated success in improving customer satisfaction metrics
- Experience in implementing standardized operating procedures
- Knowledge of food safety regulations and compliance requirements
Technical Competence:
- Understanding of food service operations and delivery models
- Knowledge of contract management and vendor relations
- Proficiency in financial management and analysis
- Understanding of workplace experience metrics
- Familiarity with food service technology platforms
Leadership & Personal Qualities:
- Strong leadership skills with ability to manage remote teams
- Excellent stakeholder management capabilities
- Problem-solving and strategic thinking abilities
- Strong analytical and decision-making skills
- Excellent communication and presentation skills
- Ability to work in matrix organization structure
- Change management experience
- Cultural awareness and international business experience
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration or related field or relative experience level.
- Professional certifications in food service management (advantageous)
- Fluent in English; additional European languages beneficial
What you can expect from us:
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
Location: On-site – London, GBR
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
IFM Program Lead – Food Services in London employer: JLL
At JLL, we foster an entrepreneurial and inclusive culture where collaboration drives success across the globe. As an IFM Program Lead – Food Services, you'll enjoy a competitive salary and benefits package while having the opportunity to innovate within a dynamic environment that prioritises employee growth and meaningful career development. Join us in London to shape the future of food services across EMEA, and be part of a team that values your contributions and ambitions.
StudySmarter Expert Advice🤫
We think this is how you could land IFM Program Lead – Food Services in London
✨Tip Number 1
Network like a pro! Reach out to current or former JLL employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the IFM Program Lead role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by researching JLL's recent projects and initiatives in food services. Show us that you’re not just interested in the role, but that you understand how you can contribute to shaping a brighter way forward with your expertise.
✨Tip Number 3
Practice your answers to common interview questions, especially around leadership and operational excellence. We want to hear about your past successes and how you’ve improved customer satisfaction scores in previous roles.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can set you apart from other candidates. It shows us that you’re genuinely interested in joining our team at JLL.
We think you need these skills to ace IFM Program Lead – Food Services in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IFM Program Lead role. Highlight your experience in food service operations and vendor management, as these are key for us at JLL. Use specific examples that showcase your achievements in improving customer satisfaction and operational efficiency.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for food services and how your background aligns with our mission at JLL. Don’t forget to mention any innovative ideas you have for enhancing food service delivery across multiple locations.
Showcase Your Leadership Skills:As a potential leader in our team, it’s important to demonstrate your leadership abilities. Include examples of how you've successfully managed teams or projects in the past, especially in a multi-site environment. We want to see how you can drive operational excellence!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our company culture there!
How to prepare for a job interview at JLL
✨Know Your Food Service Inside Out
Make sure you brush up on your knowledge of food service operations and delivery models. JLL is looking for someone with a strong background in corporate food service, so be ready to discuss your experience managing multi-site operations and vendor relationships.
✨Showcase Your Leadership Skills
As an IFM Program Lead, you'll need to demonstrate strong leadership capabilities. Prepare examples of how you've successfully managed remote teams and improved customer satisfaction metrics in previous roles. Highlight your problem-solving and strategic thinking abilities.
✨Understand the Financials
Since P&L management is crucial for this role, be prepared to discuss your experience with financial analysis and budget management. Bring specific examples of how you've driven cost optimisation while maintaining service quality in past positions.
✨Engage with Stakeholders
Stakeholder management is key in this position. Think about times when you've collaborated with various teams or vendors to achieve a common goal. Be ready to share how you’ve navigated complex relationships and ensured compliance with local regulations.
