At a Glance
- Tasks: Lead a dynamic team to enhance property delivery operations and drive innovation.
- Company: Join JLL, a global leader in real estate and investment management.
- Benefits: Enjoy a diverse work environment, competitive rewards, and career growth opportunities.
- Other info: Be part of a culture that champions diversity, inclusion, and sustainability.
- Why this job: Shape the future of real estate while making a positive impact on the world.
- Qualifications: Experience in surveying or facilities management with strong leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.
About JLL: We're JLL, a professional services and investment management firm specializing in real estate. We help organisations worldwide achieve their ambitions by owning, occupying, and investing in real estate. JLL Real Estate Management Services (REMS) partners with leading organisations across industry sectors, creating environments that achieve a more human-centric, resilient and responsible approach to shaping a better world of work. With more than 87,000 local and global specialists, the team enables the world of work, serving occupiers and investors of real estate. We improve workplace experiences, drive efficient operations and help our clients achieve their sustainability goals.
Role Purpose: The Head of Operations - Property Delivery will be responsible for driving the effective management and deployment of the Property Delivery team, incorporating Facilities Management (FM) and Surveying services within Property Management (PM) UK, and the delivery of services across a 275m sq ft portfolio consisting of 2,300 assets. The role reports to the COO, UK Property Management and would be a member of the Property Management Leadership Team. This role will work closely with the COO, UK Property Management and the Head of Clients, UK Property Management to drive high performance and consistency across all of our property delivery activity.
Critical Priority: Operational Excellence
- Establish and maintain best-in-class operational standards across all property delivery functions.
- Implement a comprehensive operational excellence framework with clear KPIs, performance metrics, and service level agreements for both FM and surveying services.
- Provide oversight to supporting functions delivering services to the UK PM business, including Health & Safety, Partner Performance & Optimisation (incl. procurement) and Service Charge.
- Support the implementation of the global technology stack for property management.
- Establish clear monitoring arrangements over operational delivery.
- Foster cross-functional collaboration between FM, surveying, and supporting functions.
Key Responsibilities:
- Leadership and Team Management: Direct line management of a small central operations team to support delivery of improvements and consistent operational standards.
- Resource Management and Deployment: Review and proactively manage resource levels across surveying and FM teams.
- Service Development and Innovation: Create a centre of excellence for both surveying and facilities management services.
- Financial Management: Provide visibility of the team's budget and contribute to wider growth and efficiency programs.
- Business Development: Enable growth through the delivery of operational excellence.
- Process Integration and Improvement: Work with relevant stakeholders to clearly define roles and responsibilities.
- People and Culture: Drive the PM strategy priorities and embed understanding throughout the property services business.
- Communication and Engagement: Implement a proactive communication and engagement plan.
Qualifications and Skills:
- Extensive experience in either surveying, facilities management or customer experience within the real estate industry.
- A proven track record in delivering operational excellence and managing a business through transformational change.
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Strategic thinking and business acumen.
- Proven track record in driving innovation and service improvement.
- Commercial mindset with experience in P&L management.
JLL offers a diverse, inclusive work environment and a comprehensive Total Rewards program. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences.
Location: On-site – London, GBR
Head of Property Delivery Operations in London employer: JLL
At JLL, we pride ourselves on being an excellent employer that fosters innovation and collaboration in the dynamic field of workplace management. Our inclusive work culture encourages professional growth through diverse projects and networking opportunities, making it an ideal environment for those looking to advance their careers while contributing to impactful initiatives. Located in a vibrant area, our team enjoys not only competitive benefits but also the chance to be part of transformative projects with leading businesses worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Property Delivery Operations in London
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like JLL.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like JLL? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit JLL's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Head of Property Delivery Operations in London
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Head of Property Delivery Operations role at JLL, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at JLL
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where JLL operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to JLL. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at JLL.
