The Program Manager supports the Project Management Office (PMO) Leader in the execution, governance, and delivery of large-scale, complex programs across a global client account. This role is responsible for translating strategic direction into structured, executable program plans and ensuring disciplined delivery through established program management methodologies. The successful candidate will bring advanced program management capabilities, strong stakeholder management skills, and the ability to operate effectively in a matrixed, global environment. Day-to-day: Theatre Program Governance:
Day-to-day: Theatre Program Governance
- Implement standardized methodologies, tools, and governance frameworks
- Ensure compliance with organizational program management standards and contribute to continuous improvement
- Maintain program documentation and knowledge management systems
Program Planning & Execution
- Support delivery of key account initiatives as determined and agreed with the Account Leadership Team and client partner
- Ensure programs align with organizational strategic objectives and deliver measurable business outcomes
- Coordinate cross-functional program teams, including dedicated SMEs and BI specialists, and manage resource allocation across concurrent initiatives
Performance Measurement & Continuous Improvement
- Report and maintain program-level metrics, dashboards, and reporting to track progress, outcomes, and risks
- Apply lessons learned and performance insights to improve current and future initiatives
Stakeholder Management
- Collaborate with senior leaders, business unit heads, and regional teams to understand priorities and constraints
- Facilitate steering meetings, working sessions, and stakeholder reviews as needed
Risk & Change Management
- Proactively identify, assess, and mitigate risks, issues, dependencies, and interdependencies across program workstreams and resolve conflicts that could impact delivery
- Develop contingency plans and escalation procedures with leadership
- Support change activities to promote adoption and minimize disruption
Communication & Reporting
- Lead program reviews, status reporting, and decision-making forums, accommodating regional requirements
- Manage expectations and maintain clear, consistent communication across programs and the PMO organization
- Prepare presentations and materials outlining program status, business impacts, and recommendations
- Ensure timely completion of required PMO and corporate reporting, including quarterly status updates
Qualifications
- Bachelor's degree, or equivalent combination of education and experience
- 3+ years of program management or project delivery experience
- Proven ability to manage multiple workstreams, stakeholders, and dependencies in a matrixed environment; able to influence without authority and drive programs to completion independently
- Excellent verbal and written communication skills with keen attention to detail
- Adaptable and flexible in response to changing priorities and deadlines
- Track record of building trusted partnerships and delivering results across diverse stakeholders
- Experience with program management tools (i.e. Asana)
Preferred Qualifications
- Program or Project Management certification (PMP, PgMP, MSP, or equivalent)
- Experience working within a PMO or enterprise delivery environment
- Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward., Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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Global Programme Manager in London employer: JLL
At JLL, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our EMEA Small Works Program Lead role not only provides opportunities for professional growth through diverse project exposure but also ensures a supportive environment where governance and risk management are prioritised. With a commitment to employee development and a focus on meaningful contributions, JLL stands out as a rewarding place to advance your career in facilities management.
