At a Glance
- Tasks: Lead a team to ensure top-notch service for high-profile events and guests.
- Company: Join a dynamic Executive Services team focused on excellence.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Great chance to develop leadership skills in a fast-paced environment.
- Why this job: Make a real impact by hosting VIPs and enhancing guest experiences.
- Qualifications: Experience in hospitality, strong communication skills, and a customer-first mindset.
The predicted salary is between 30000 - 40000 £ per year.
Working within the Executive Services team, the Executive Events Host will lead a small team of host staff, working closely with all service lines to drive and maintain service standards. The role reports to the Executive Host Manager and focuses on service improvement, guest satisfaction and team training.
Key Responsibilities
- Support the daily running of the site, supervising facility operations including maintenance, conference facilities, security procedures and health and safety.
- Adapt to flexible working hours, including evenings and overnight stays.
- Promote a health and safety culture and ensure high standards of cleaning, catering and maintenance, escalating issues appropriately.
- Host high‑profile guests with discretion and maintain a high level of service.
- Support logistics of customer visits and manage bookings effectively using Microsoft applications.
- Understand and work within client strategies, policies and procedures, providing VIP concierge and service.
- Develop effective working relationships with key stakeholders and clients.
- Ensure AV/IT systems are in working order daily.
- Serve as Duty Manager, overseeing safety, operational management and high service standards; support emergency procedures when required.
- Lead by example to promote a customer‑centric style of service.
- Record and track customer preferences for future visits.
- Conduct training sessions for the wider team to improve service standards.
Qualifications
- Extensive hospitality and/or customer service experience.
- Customer‑centric service style, prioritising the guest.
- Previous management or supervisory experience preferred.
- Ability to remain calm under pressure.
- Effective communication skills with colleagues and customers.
- Cultural awareness.
- Organised, timely and detail‑oriented.
- Problem‑solving ability.
- Knowledge and operational experience with Microsoft Office.
- Desire to continually improve, adapt and self‑develop.
Executive Events Host in London employer: JLL
As an Executive Events Host, you will thrive in a dynamic and supportive environment that prioritises guest satisfaction and team development. Our company fosters a culture of excellence, offering extensive training opportunities and the chance to work with high-profile clients in a prestigious setting. With flexible working hours and a commitment to health and safety, we ensure that our employees feel valued and empowered to deliver exceptional service.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Events Host in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Executive Events Host role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at networking events or casual meet-ups, be ready to talk about your experience in customer service and team management. Share specific examples of how you've improved service standards or handled high-pressure situations.
✨Tip Number 3
Be proactive! If you see a company you admire, don’t wait for them to post a job. Reach out directly through our website and express your interest in working with them. Tailor your message to highlight how your skills align with their needs.
✨Tip Number 4
Prepare for interviews by practising common questions related to hospitality and customer service. Think about scenarios where you've led a team or improved guest satisfaction. The more prepared you are, the more confident you'll feel when it’s time to shine!
We think you need these skills to ace Executive Events Host in London
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your extensive hospitality and customer service experience in your application. We want to see how you've led teams or managed events before, so don’t hold back on those examples!
Tailor Your Application:Take a moment to tailor your application to the Executive Events Host role. Use keywords from the job description, like 'customer-centric service style' and 'effective communication skills', to show us you’re the perfect fit.
Be Yourself:Let your personality shine through! We value cultural awareness and a calm demeanour under pressure, so share stories that reflect these traits. Authenticity goes a long way in making a great impression.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JLL
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Executive Events Host. Familiarise yourself with the key aspects like service improvement, guest satisfaction, and team training. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer-Centric Approach
Since this role is all about prioritising the guest experience, be ready to share specific examples from your past where you went above and beyond for a customer. Highlight your ability to remain calm under pressure and how you’ve successfully managed high-profile guests or events.
✨Demonstrate Your Leadership Skills
As you'll be leading a small team, it's crucial to convey your management experience. Prepare to discuss how you've trained or supervised others in the past, and how you foster a positive, customer-centric culture within your team.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle emergencies. Think of scenarios where you had to adapt quickly or resolve issues effectively, especially in a hospitality context. This will showcase your readiness for the dynamic nature of the role.
