Client Team Executive Support in London

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Working five days a week in a pressurised environment characterised by a demanding workload requires the individual to have exceptional time management and organisational skills, resiliency and the ability to navigate constant deadlines and high expectations, while maintaining high expectations, quality output and professional composure. We're looking for candidates who are eager to develop in our fast-paced environment. The right individual will embrace challenges as growth opportunities, demonstrating a natural aptitude for prioritisation, efficiency and attention to detail.

You should be someone who views demanding situations as chances to sharpen your professional capabilities and acquire valuable skills that will enhance your long-term career trajectory. We value candidates who approach complex tasks with enthusiasm, continuously refine their work processes, and recognise how these experiences contribute to their professional development journey.

What this job involves:

• Extensive diary management across multiple time zones
• Full inbox management
• Organising international travel including meeting and transport arrangements, confirming accommodation, and producing detailed itineraries often of a complex nature
• Assisting in organising external meetings and operational meetings in various locations around EMEA, AMER and APAC region
• Dealing with telephone calls and emails from clients and colleagues in a professional manner and escalating any issues
• Developing and maintaining effective working relationships with colleagues and clients
• Drafting documents and correspondence
• Organising client entertainment, both in the UK and globally
• Organising internal and external lunches & dinners, booking the relevant dining rooms and restaurants both in London and globally
• Organising meetings and presentations booking the relevant rooms and equipment both in the UK and globally
• Ensure the travel plans align with meeting schedules and objectives
• Ascertain finding the most cost effective and sustainable options, in line with JLL and client T&E policy
• Implement the JLL and Client T&E process by ensuring receipts are obtained and submitted on a timely basis
• Be link point between expenses processing hub and relevant teams and help resolve queries raised by the T&E team
• Review expenses on behalf of Senior’s, raising necessary queries with stakeholders
• Work closely with the internal stakeholders to ensure effective communication across the business
• Providing wide ranging administrative assistance
• Support with project work (as applicable)
• Support with material preparation as and when required

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

To apply you need to be / have:

• 4+ years as an assistant
• Working within a global team
• Extensive international travel management
• Excellent spoken and written communication skills in English
• Ability to work independently with minimal supervision
• Manage both global senior leadership and large group meetings
• Team player who deals effectively with colleagues and clients
• Ability to prioritise workload with an attention to detail and willingness to complete projects in a timely and efficient manner
• Some analytical ability is required in order to gather and summarise data for reports and to find solutions to various administrative issues
• Understands and appreciates the importance of using discretion
• Highly respected by colleagues and serves as a positive role model
• Uses appropriate judgement when responding to the needs of senior level executives both internally and externally
• Shows initiative in taking action and responding appropriately
• Adopts a flexible approach to work: from time to time early starts and late finishes will be necessary
• Has proven organisational skills
• Has an excellent telephone manner and interpersonal skills to deal with a wide variety of people and clients
• The candidate must demonstrate the ability to establish good relationships with both clients and colleagues
• A cheerful and positive attitude is essential as is a genuine enthusiasm for the work that will be undertaken

Experience:

• Proven experience as an Executive support to demanding Stakeholders
• Highly organised ability to multitask and prioritise tasks
• Proficient knowledge of technology / IT applications i.e., Word, Excel, Teams, SharePoint with strong PowerPoint
• Experience with large multinational corporate environment
• Experience within a demanding and fast paced, ever-changing environment
• Great verbal and written communication skills
• Ability to work independently with minimal supervision
• Understands and appreciates the importance of using discretion
• Uses appropriate judgement when responding to the needs of senior level executives both internally and externally
• Always proactive, flexible, taking initiative and actions
• Ability to multitask and prioritise tasks

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!